Alexis Haines

@PlusnetOfficial Plusnet so in which alternative universe does a few hours of broadband service but at random times count as satisfactory service for TWELVE days how convenient no compensation and poor comms on the fault?

@Plusnet so in which alternative universe does a few hours of broadband service but at random times count as satisfactory service for TWELVE days how convenient no compensation and poor comms on the fault?

@cineworld Thanks for letting me know

@HainesAlexis Hi Alexis, there's currently an issue affecting Unlimited customers from being able to book into Unlimited and Event cinema screenings - we're working to get this fixed as soon as possible, apologies for any disappointment caused

@cineworld Why can’t I book an Unlimited screening 17th October I get the message no unlimited tickets available for this showtime ?

@HorseAndCountry your feed of the BD Championships is just sound no picture ?

@OctopusEnergy Thank you so much

@HainesAlexis Hi Alexis, I've requested this for you and once approved it'll be back in your account within the next 7-10 working days (it can be faster but it depends who you bank with). Happy to help with any Q's just drop us a DM 🐙 twitter.com/messages/compo…

@OctopusEnergy so you think it’s ok to passively put up customer direct debits rather than requiring positive agreement. Remind me how many weeks and phone calls did it take to get my overpayment back from you ?

@OctopusEnergy I requested the refund 3rd June got it back 14th June let’s see if my request that has just gone in is any quicker

We have a duty to make sure no one builds up debt unknowingly, so we do make these changes, but we always give enough notice so that you can change it back if you disagree. I’m sorry you had trouble getting credit back in the past — we’ve designed it so you can request the money back online and have it back usually within a week but if this wasn’t the case I’d like to see what went wrong, if you could send me a DM. 🐙

@OctopusEnergy I can’t request the £185 credit back online as apparently that’s too low a credit balance

@OctopusEnergy My point is I shouldn’t have to chat to you to stop you putting my DD up are you being deliberately obtuse as to what the issue is

@OctopusEnergy I have today requested a refund of my £185 credit balance let’s see how long it takes you this time

Hey Alexis, you're in control of your DD and you're welcome to make changes any time via your online dashboard or by chatting with us. You can take a look at balance forecast to see how we’ve mapped out your direct debit to cover your usage year round, taking in seasonal changes 👉 octo.ps/forecast.

@OctopusEnergy You’re ignoring the point you were going to put my DD up unless I contacted you and ignoring how slow you are at refunding credit balances when asked

@cineworld It was brilliant I laughed and it had poignant moments too

Touch down, Unlimited Members 🚀 Your #FlyMeToTheMoon Unlimited Screening has just ended, so we're eager to hear your thoughts on this star-studded romcom! ✨ Was it out of this world? 👀✍👇

@NationalGallery your login is failing so am unable to join the member event timing out on mobile and laptop do you have IT issues?

@SnappySnapsUK fabulous service from your Oxford and Swindon branches

@bakerhowellgang @Tesco They never communicate this started this morning they finally put a statement up two hours ago

@Tesco no notification that food shop has been cancelled. Receipt received, money taken. No update on the delivery, no message or email. Called the customer services, put on hold and you hung up. Some communication would be appreciated!!

@Tesco order due 10:00 -11:00 today and you cancel my order at 13:15 AND it’ll take 3 days for my refund? Terrible customer service I’d like a partial delivery saver refund please

@Tesco hi what’s happening with grocery deliveries mine is an hour late but I can’t get any information your lines are closed and the app fails

@cineworld hi nothing showing for the weekend usually updated by now? Thanks 🙏

@LaytonWilliams Please miss you dancing

Lots of you's asking for a show with me and Nikita! Let's see how many likes this post gets and I guess we'll consider it! X