Heba Hindi

Still no response or action! Unbelievable! #etihad #CustomerServiceFail #airlinefailure

9 days have passed, what have you done? I haven't received any response from the "handling officer" whatsoever!

@etihad Lets hope we dont meet here again Luke.

@HebaHindi The team is taking longer than expected, due to a high volume of cases. Having said this, your case handling officer will be investigating your complaint at the earliest possible, in order to send you an official response. *Luke

@etihad promised my corporate ticket was refundable. After canceling via their call center (as advised), I got a faulty voucher. Later told it’s “non-refundable.” Complaint raised 28 Mar — still no action. Just weekly “no update yet.” Unacceptable. Do better. #EtihadCustomerFail

@etihad You have crossed your 28 days TAT, what is your action on that? What is your process and corrective action for such cases? Or am I your first? Or you dont have a process?

@HebaHindi We can confirm that your case is being investigated. Due to a high volume of cases being handled, we ask you to bear with our Guest Relations team pending their investigation. You shall hear back at the earliest possible. Thank you. *Luke

@dutweets As one of your old and premier clients, I expected a better customer experience and fairness from a big reputed company like Du. If you are unable to sort it out urgently, I will have to sadly port my number to Etisalat for a better customer experience and welfare.

@dutweets On 28th August I received a message that the complaint was resolved and that you tried to contact me but could not. So now you closed the issue without getting back to me and I did not receive any missed call from your side.

@dutweets So for the past 2 months nobody came back to me from Du despite the fact that I contacted the call center 3 times and was informed every time that an urgent email will be sent to concerned Department for follow up and that I will be contacted within 24hrs, and noone did

@dutweets which I didn’t accept and asked for an approval to waive the penalty since it is not my fault that the contract was on the old format and I should get the same GBs that everyone else is getting at the same price.

@dutweets I have received 2 phone calls only from your side to follow up on the issue on 11th July and was informed that the plan was on old contract and hence cannot get 18GB data and that the only solution was to terminate the contract, pay the penalty and sign a new contract,

@dutweets I have made a complaint on 8th July via one of the branches under reference no. 1-122374859624 that I have a 2yrs contract of Smart Plan 300, yet I am getting 7 GB data instead of 18 GB.

@dutweets Dear Du, I am writing out of frustration and disappointment on your customer care services and poor handling of complaints.

حركة بلدي قوي الصراحة

@NokiaEgypt #MDW2014_ITI

فلتقل خيرا او لتصمت

@Akhralnahar يسلم فمك يا عم محمود.. الله يرحمك يا شيخ زايد.. #زايد_الخير

@Mohamednwr laaaaaaaaaazem taaaakoll!

جوله واحده في أرجاء المستشفي تجعلك تقول "الحمد لله"