Sanctuary Housing

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@AngelaS74786875 Good morning, thanks for getting in touch. So we can take a look into this for you please reply via DM with your details including name, address and postcode. Thanks -

@HelloSanctuary and now the surveyor didnt put everythn down on his reoort delaying.the work even longer

@Nikki_Lou1922 Hello Nikki, thank you for sending this. Do you have the post code of the property so I can make the housing officer aware of the situation also? Kind regards. Lew

@HelloSanctuary Sorry other video

@HelloSanctuary I have footage of one of your tenants trying to assault a member of the grounds maintenance team. Police have been called and made aware of this, where can I send the footage? She is very known to you and this isn’t the first time she’s done this

@Nikki_Lou1922 Thank you, please do and then I will contact the housing officer for that region regarding the videos. Kind regards Lew

@HelloSanctuary I will send you a private message with that information. You like the me to also send the videos?

@KirstyCodes Good morning , can you please send a private message with your full address and post code and we can have a look at this for you . Thank you

@HelloSanctuary Hi Sanctuary. Seeming I’ve got a stage 2 compliant. And I’ve had no response to the repair that should have been completed two days ago, no message from Sanctuary via any email in over a week? I’ve gone straight to the ombudsman. 10 months for a repair, not acceptable.

@HelloSanctuary is it socially acceptable to be onto your complaints team for over 1 hour and 20 mins regarding a stage 2 complaint which you’ve failed on AGAIN? Or is it time for the @HousingOmbuds to get a call due to your negligence?

@KirstyCodes Apologies for the delays if you would like to send us a direct message with the details we can send a message to the complaints team to respond.

@Nikki_Lou1922 Good afternoon, please send us a direct message with your address and postcode and we can look into this for you

@HelloSanctuary Can I dispute service charge? Grounds maintenance and communal cleaning cost including skip hire! Small section of grass gets cut every few weeks… skip hire and waste removal where 👀 only skip I’ve ever seen in my street is the one I paid for with my own money!

@Alana__Crane Hello, I have spoken to the contractors who advised this was attended to yesterday and the fire alarm reset, alarm sounding stopped. If this is still a persistent issue contact our independent living repairs line to chase further 0800 917 0092. Kind regards

@HelloSanctuary Your company told the fire brigade the keyholder would be 10 minutes. That was just gone 6pm. Alarm still going off & no contractor out to turn it off. Phone agent refuses to give an ETA. Residential community shouldn’t have to put up with this!!

@John_Byrne_UK We're very sorry for the inconvenience this has caused, especially with your planned trip. The housing officer will be responding to yourself shortly along with details of the contingency plan and sign posting for assistance of any similar issues in the future. Kind regards

@HelloSanctuary lift broken at Beaumont Park (B30 3AS) called & couldn’t get through to senior Mgt - left URGENT message to ensure contingency in place as my M-in-law trapped & due to visit Prague this Monday- email also - no response. Absolutely disgusting Non-Service!

@John_Byrne_UK update on the outcome of this meeting to follow. Kind regards. 2/2

@John_Byrne_UK Hello John, I have investigated this issue for you and spoken to the housing officer for the region in which your mothers property resides and she was out of the office on Friday and is due to enter a meeting shortly with her senior manager to discuss this matter. With an 1/2

@nikolaidyachen5 Hello, as previously advised any communication regarding your disrepair claim must come via your legal representative.

@HelloSanctuary Nearly three yrs disrepair half work done With Veritas solicitors Manchester they stated in house you would pay for damages to my personal property £7500 bed tv washer floor not working talking to staff at Chester no coherent communication.

@bolger_ann7889 We're sorry to see this. Please can you send us a private message with more information, including your address, and we'll do all we can to help. Thank you.

I've been sent home from the Weasel @wesstreeting A&E Triage 3 times only to be dumped back at home with no Social Care assistance to speak of, I had to beg the Cherish Care Agency Carer's run by Sanctuary Housing in Cheshire, to fry me an egg, then received a bill for £3.999⁉️👿

@dreambankdrive Can you please send a private message with your address and contact details and we can look into this for you. Kind regards.

@HelloSanctuary I've done this already and it was denied

@HelloSanctuary By 2030 there will be a phase out of petrol cars. As a tenant of a Sanctuary for nearly 20 years, it would be great to see Sanctuary be a trailblazer. You could start by allowing me to get an EV charge point

@bolger_ann7889 We're sorry to see this. Please can you send us a private message with more information, including your address, and we'll do all we can to help. Thank you.

I lost 12 pounds after spending another 8 days in hospital, & not much has changed since being released, because the so called 'Carers' from the Cherish Agency under Sanctuary Housing in Cheshire "aren't allowed" to fetch you any food, yet were quick enough to bill me £3.999‼️👿

@benita_regardso We're sorry to see this. Please can you send us a private message with more information, including your address, and we'll do all we can to help. Thank you.

@HelloSanctuary I thought I'd let you know that the bin cupboard won't open again in cygnet house e14 I've reported it several times, nothing has been done .I have arthritis and have to cross the Rd to another bin .it's unacceptable

@nikolaidyachen5 I am sorry as previously advised any communication regarding your disrepair claim must come via your legal representative.

I came back to the uk to have my farther arrested he is a child abuser Also the damage to my home sanctuary housing two yrs home not repair £25k damages I am still waiting for the uk government to compensate me for damages to my eyes military service £147k

@nikolaidyachen5 Good afternoon. As the issue is regarding a disrepair all communication regarding this must come via your legal representative. Kind regards.

@HelloSanctuary Nearly three yrs disrepair half work done With Veritas solicitors Manchester they stated in house you would pay for damages to my personal property £7500 bed tv washer floor not working talking to staff at Chester no coherent communication