Sanctuary Housing

We're proud to have residents from different cultures and backgrounds – it’s one of the reasons our organisation is so diverse. If you do not speak English, or English is not your first language, don't worry. Our website can be translated into more than 60 languages.

@DochertyAi76144 Hello, please can you message us directly with your address and we can look into this for you? Thank you,

@HelloSanctuary The lift in my flat is broke again for what seems like the millionth time this month. I cant manage the stairs and I live 3 up

@bandit12blue Hi, thank you for responding and I apologise that this has not been sorted yet. We have escalated this again to the housing officer as high importance. Regards, SL

@HelloSanctuary Chester, CH22LP Housing Officer said that it would be gone in a week. That was over a month ago!! Remind me what I pay a Service Charge for …… please

@SamanthaDixonMP @HelloSanctuary @cwaclabour

@GascoyneEstate Good morning, any requests for compensation would need to go through our complaints team. The easiest way to log a complaint is via our website. Please see the link provided for further information on how to log this. sanctuary.co.uk/contact-us/com… - Thanks - JC

@HelloSanctuary Thankfully it's back to normal. Over 20 homes without a functional toilet and bathroom for 10 days is unacceptable. There should be an investigation and honest report given to the residents along with compensation.

Around 20 homes have no working toilet and no cold water in the bathrooms. For over a week now, last week several promises it would be done, more empty promises today. @HelloSanctuary Is too big an organisation, corporate cash cow, residents are fed up again.

@GascoyneEstate Good morning, thanks for getting in touch. So we can look into this issue for you please call our customer hub on 08081683471 where a member of staff will be happy to arrange an urgent appointment for you. Kind Regards - JC

@HelloSanctuary Yesterday, a contractor came to see what the problem was, resolved the lack water in the bathroom and toilet but now no hot or cold water in the kitchen. Do we have to wait 10 days to get normality.

@GascoyneEstate Good morning , if you could please send a private message with your full name and address and we can have a look into this for you . Thank you

@HelloSanctuary Many homes in Gascoyne House. Contractors attended last week and supposedly coming today, apparently for the first time. Last week promises have become same empty promises. Now, another issue. I'm hearing external drains are also blocked, affecting Bradstock & Gascoyne House

@NigeEdridge Good morning , if you would like to send a private message confirming your full name and address and we can have a look into this for you . Thank you

@GascoyneEstate @HelloSanctuary Good old sanctuary all promise no action nearly 30 yrs in my current home 4 different housing associations Sanctuary by far the worst when it comes to maintaining their properties

@Kagey_infohub Is this not a council concern?

@HelloSanctuary @CRTWestMidlands Thank you. There is frequent flytipping onto the embankment from the ringfenced houses.

Ridgacre Canal really unappealing: trees cut down n lying in the water; duckweed so thick it holds cans, bottles + other rubbish chucked in by ppl who don't care. Commercial waste + garbage tipped onto embankment by @HelloSanctuary tenants also spoil area. It's a tip☹️

@Katmason42 Hi, thanks for your post. So we can look into this further, can you please send a private message advising of your parents full address? Thanks, CW. CW

@HelloSanctuary your housing fell off a cliff over the past 5 years my parents have lived there, services at the supported housing on Upper North Street in Tower Hamlets have disappeared: a 70+ tenant spent hours fixing the “maintained garden” for the garden party this weekend 🤦‍♀️

@al_lci46131 Good afternoon , could you please send a DM with your name and full address , including postcode and we can look into this for you - Thank you

IF YOU SEE THIS LADY FROM SANCTUARY HOUSING LONDON. DON'T OPEN THE DOOR... SHE DESTROYED THE BOILER....😡😡

@NigeEdridge Hello, thanks for your message. So we can advise further, can you please send a private message confirming your full name and postal address. Regards, CW.

@HelloSanctuary This might be my next option given I get no response to my reported repair requests responsoo.com/_ma/uk/wnl/170… apparently all repairs are on hold because @HelloSanctuary have acquired new properties according to their worker ?

@sarahjanewilde1 We're sorry to read this, please can you DM us with more info and we'll do all we can to help? Thank you.

Sanctuary housing are the ones that evicted him but are still asking him to pay back money 🤢 This is sick

My dad had a 2 bedroom council house with sanctuary housing and when my sister and her mother left the council took his 2 bedroom away from him, because Sanctuary council wouldn't pay the rent. He was working as a security guard. He had been working as a security guard most of his life. He had the house before my little sister was born. That house is HIS. He was living there for 20 years. This is disgusting from Sanctuary council in Swindon. PURE, clean hearted people do NOT DO THIS to people. They moved him to shared temporary accommodation. With other house mates and he is still paying £30 every month off rent from that house. Plus he has dyslexia. THAT IS NOT RIGHT. UNDER UNIVERSAL LAW IamMrsSarahJaneMusk ❤️

@Sophz_AW Good morning , could you please send a DM with the location so we can check responsibility of this again for you . Thank you

@EnfieldCouncil @HelloSanctuary How is this ok? Been reported to both of you and the responsibility is passed on to eachother?!

@bolger_ann7889 Hi, thanks for your message. So we can look into this further, can you please send a private message confirming your name and full address? Thanks, CW.

Source: Voice Northants share.google/Rd0sZpR2P9TTzR…. I've filed a report against the "Cherish Care Agency" run by Sanctuary Housing in Cheshire, who are at the door 4 x p day 7 days per week in order to extort money from the most vulnerable, has now been logged with the police‼️👿.

@nikolaidyachen5 Hello, as previously advised any communication regarding your disrepair claim must come via your legal representative.

Also using proxy stalking with sanctuary housing and I will ask the home office why I was detained for reporting child trafficking and ask to leave to Russia and ask why there was a representative from the home office from the last government

@samalamaloo Emails have a 10 working day response time standard this however may be affected if there is a backlog if it is urgent please call the contact centre the relevant regional number 08081683472

Does anyone at @HelloSanctuary answer emails ??

@itsjustafella We're sorry to see this. Please can you send us a private message with more information, including your address, and we'll do all we can to help. Thank you.

@HelloSanctuary Is this acceptable?

@nakedpoetleah We're sorry to read this, please can you DM us with more info and we'll do all we can to help? Thank you.

Hello @HelloSanctuary please can you sort this out! Nearby flat is playing very loud music. 😡😡😡😡@AlexBallingerMP