Kat Mason

@HelloSanctuary your housing fell off a cliff over the past 5 years my parents have lived there, services at the supported housing on Upper North Street in Tower Hamlets have disappeared: a 70+ tenant spent hours fixing the “maintained garden” for the garden party this weekend 🤦‍♀️

@TowerHamletsNow once again failing as the rubbish isn’t being collected from Sanctuary Housing on Upper North street and it’s overflowing. Not ideal for a supported housing scheme where my parents live 🙄 sort it out!

@TowerHamletsNow Yet my parents who live in Tower Hamlets were telling me just earlier today how the residents in the supported living accommodation where they live in haven’t had their rubbish collected for 8 weeks?! Sort it out.

We’re proud to be investing £5million to make Tower Hamlets a cleaner and greener place to live and visit. And pleased that satisfaction rates for our waste and recycling services are up as shown in the latest independent residents’ survey results: orlo.uk/Xg5sR

For a closer look I have taken it out of the bag in case you wanted to say it was the glare of the light on the bag

@sainsburys I get they’re meant to be imperfect, but this is actually ridiculous - caved in and mouldy and I haven’t even opened the sealed packet that I received from my online shopping delivery TODAY. 🤦‍♀️

@BritishGasHelp your site never accepts the readings I provide even though I have photographic evidence that this is my actual reading. How do I get this solved?

@BritishGasHelp how am I supposed to speak to someone about changing my direct debit to monthly when “cosmo” the chat bot tells me all the agents are busy and there is nowhere on the website to do it?

@sainsburys I’ve still not had my refund of £101 for groceries I bought for delivery almost two weeks ago which never showed up. Told it was handed to the refund team and had no further info/emails - nothing. Shocking customer service.

Good morning folks! We made it to the best day of the week... Hope everyone has a great Friday, and an even better weekend ahead! We're here to help until 11:30pm. Beth

On calling customer service I am informed on the system I have had my delivery. My conclusion: Sainsburys are thieves and steal money from customers without ending groceries. £101 out of pocket and nothing to show for it. I expect you’ll have some response for me?

@sainsburys unfortunately after many years of being a loyal customer I have received the worst service possible. Ordered my shopping a week ago for delivery on Tuesday. Money taken, no delivery. No calls or messages about cancellation.

@SouthernRailUK I have tickets for travel on Saturday from Kings Cross/St Pancras to Wivelsfield, but it seems that part of the line is suspended - can I still travel from there or do I need to go to London Bridge? (And will my tickets work from London Bridge?!)

@DHLParcelUK I tried calling to query my parcel redirection but apparently you are suffering from “technical difficulties” so I can’t talk to anyone. I am concerned about collection as I haven’t received my code for collection from the servicepoint even though I got “success”.

@O2 I’m trying to book my @ODEONCinemas free ticket, but it says my voucher code is incorrect… I haven’t managed to book my ticket yet so I’m wondering why it says that - can you help please?

@UPSHelp Still no response from an actual human to my query other than in Twitter... and I’ve stopped getting responses to my DM’s too. What does one have to do to actually speak to a person?!

@UPSHelp_UK shocking service, I just spent 46 minutes on hold to your customer service phone number and then got disconnected with no explanation.

@plusnethelp is it possible to transfer ownership of broadband services in a rented house? I’m moving out but have been requested to leave my internet service behind...

@VirginAtlantic I want to know what you're saying about flights out of the UK following the government announcement this evening? You've got no info or statement anywhere! Can I change my ticket?? I'm not getting responses from any type of contact!!!

Hey @coopuk I didn’t think Charlie the Caterpillar cakes came with added hair... luckily I noticed it before I opened the box so I know it wasn’t something that just happened to fall onto it... #unwantedbirthdaysurprise

#Need_A_Hacker Contact Airdrop@gmx.us