Helm

Helm received a Special Mention on @TIME's best inventions of 2021 list. We were also recognized in 2019. We're thrilled to receive this honor! We appreciate the community that has helped us along the way. #TIMEBestInventions time.com/collection/bes…

@steppnav Work is still ongoing to make this update available.

@msmith508 No, that is not something we would do.

@HelmSecure will you pivot to a cloud hosting model but with UNLIMITED EMAIL ACCOUNTS AND ALIASES for spam mitigation?…I have over 100 email accounts/aliases, so that I can easily delete them when the other side turns out to be a dud…also can easily delete some if/when spammed!

We have notified customers with active subscriptions about our expected wind down on Dec. 30, 2022 due to Covid-19 related supply chain and manufacturing issues. We appreciate all the support and kind words rolling into support. ❤️

@Linux_EXE The USB ports cannot be used to extend storage at this time

@HelmSecure Your 1TBs are sold out already? How many did you even put back in stock? Also can the USB ports be used to extend the main storage meaningfully?

Helm V2 servers are back in stock! Visit thehelm.com/products/helm-… to order before they are sold out again

@hypercrypt @applied_upgrade @unstoppableweb we're sending out emails now in the order that the pre-order was made.  You should be getting that email soon.

@HelmSecure @applied_upgrade @unstoppableweb Back up to 30 days 😭. Do you have any idea when an order from mid-March is likely to be available for shipping?

@LucianStacy1 yes, to change the admin account a factory reset is required.  You would lose all your existing email accounts and have to set them up again.

@HelmSecure I need to change the admin account. Do I need to reset the Helm? What about existing email accounts?

@RamBali23239944 We don’t have plans for that at this time

@applied_upgrade @unstoppableweb We are trying to keep shipping estimates as accurate as possible based on the rate at which we are receiving inventory.

@HelmSecure @unstoppableweb How shipping out going? I saw my preorder days getting shorter than changed to longer.

@_originalme8 we're expecting new inventory, but it's taking longer than expected.  Our manufacturing has begun the build and so it shouldn't be too much longer.  Thanks for your patience.

@HelmSecure I have had a preorder link for months now. It seems like every time I get down to 3~5 days remaining it resets to 30 days. Are you still shipping the helm v2?

@applied_upgrade @unstoppableweb No they are not memory upgradeable

@HelmSecure @unstoppableweb Ah ok. Is device memory user upgradable?

@applied_upgrade @unstoppableweb Hi - we can't provide a certain date at this time but our best estimate is that in 6 weeks or so we expect to email all pre-order customers to begin completing their orders.

@HelmSecure @unstoppableweb Hi. So if I pre order today. When should I expect getting a unit? I’m a bit unclear from your last reply.

@morrowdaniel We don’t have a timeline we can share at this time unfortunately

@HelmSecure Any updates on when you’ll be bringing expandable storage? I’d like to get a V2 but really need that ability to expand storage.

@abaron , Hi Andre, please contact us at support@thehelm.com and we'll provide you more details about your order.

@ibeckermayer2 This is something we have discussed doing if the business is not able to continue operating for some reason. As we are operating normally, we have no plans to do this.

@F4Speedmaster Hi Will, we've responded to your support inquiry.  Our return policy indicates that we will process the return within 14 days or receipt.  However, we almost always do it much sooner.

@evan_ottinger @pypi That's awesome.  Sounds like a great addition to pypi.

@hypercrypt We have had to adjust timelines due to manufacturing delays from Covid lockdowns

@HelmSecure what’s going on. Checked a few days ago and my pre-order was going to ship in eleven days (this week or so). Now it’s back to 40 days. Did I miss something?!