Helpline Department Team

@TraceyJ883164 We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@Debenhams I contacted customer services 9th October & have only just recieved a reply almost 2 weeks later

@hayleydwebb We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@Debenhams your customer service is diabolical. I have been messaging on WhatsApp and Facebook for 8 days now and no-one helps. Debenhams, more like Deben-scams 😏 #BadService #avoid #useless #nohelp #badcustomerservice #diabolical

@Suejanehall1 We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@Debenhams our order was delivered by Evri, no one rang bell and it was taken from doorstep 20 minutes later who is liable?

@hackerharris73 We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@Debenhams Waiting for a refund and get sent a £5 gift card which is £9.40 less than what I am owed,please help as I can’t seem to contact anyone 😬

@joclarke86 We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@Debenhams Hey - can someone assist with my return it was sent to you 03/10, order value £349

@DexyStarz We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@HowFreed @Debenhams Debenhams are dreadful at actioning refunds within a decent time. Just see Trustpilot. Refunds can take 3-4 weeks (if you’re lucky). And there’s Amazon issuing refunds immediately- so it can be done. Debenhams hang onto customers’ money to bolster their own account. Dreadful co.

Absolutely AWFUL experience @Debenhams . We returned a £350 dress 3 weeks ago via the post office. The post office shows the item was returned the next day however we have no refund, there is no online tracker, no phone number to call, a whatsapp bot that is useless.

@FFriedan We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@flyezzy We sincerely regret any inconvenience caused. Kindly caused For help, follow back and DM.

@Debenhams Iv ordered my sofa coming up to a month ago and I still haven’t received them the courier company @Furdeco are saying you have cancelled my order and re allocated it and you have not told me nor refunded my money. This is absolutely disgusting if this is true. Sort it.