@jedi58 Thanks for letting us know, and apologies for the inconvenience. Please follow us so we can reach out via DM and help resolve this.
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Zone Task Resolve
63 posts
Zone Task Resolve
@Helpservcdesk
57 Following 907 Followers Contact Support
Katılım Aralık 2025
44 Takip Edilen2 Takipçiler
@zavvi Assuming they can't send out the correct item as it's now out of stock, they should be paying for the incorrect item to be returned to them, and upon receipt then refunding the original order that they can no longer fulfil!
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So, @Zavvi should have sent me the season 3 steelbook of Star Trek Strange New Worlds, but they sent me Predator Badlands instead... they think they can charge me to post their item back to them when it's THEIR mistake not mine. Absolutely ridiculous
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@nbardowell We apologize for the inconvenience caused. Please follow back so we can assist you further.
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@zavvi I’ve just received an email saying my order has been refunded but I never requested one
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@bicester_marcus Being sorry for the trouble caused, please follow back with us should you require additional support.
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@zavvi what’s going on with Criterion release of “Life is Sweet”. Noticed most of the retailers have it in stock, but getting delay emails from you. Product was released 16th Feb.
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We appreciate you sharing this with us and are truly sorry this happened. Please DM us so we can better assist. Talk soon. -Alexandrea
PopCulturePREACHER@PREACHER_on_AMC
@zavvi Ordered 2 copies and got a cancelation notice several hours later!?! What is going on? Not cool.
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@DavidBarwell12 Hi there,@DavidBarwell12 we are very sorry to hear of this. Please do send us a DM if you wish to discuss this further. ^Catherine
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@zavvi your customer service has gone down hill dramatically, I've sent emails since December and have had no replies, I've never had an issue buying from your company but since you seem to be having trouble with a supplier and I have not received more than 5 items, it's a joke
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@eyebrows360 We apologize for the inconvenience caused. Please follow back so we can assist you further. @eyebrows360
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@zavvi The recent changes you've made to the listings on your site are really bad. The new font is harder to read, and pagination doesn't scroll back up when you hit the next page link. Well done! You took something that wasn't broken, changed it for no reason, and made it worse.
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@davidbarwell88 We appreciate you sharing this with us and are truly sorry this happened. Please DM us so we can better assist. Talk soon. -Alexandrea @davidbarwell88
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@zavvi you probably have to have the worst customer service, I've been sending emails since December with no response and now it's getting beyond a joke, I'm only after a response!!
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@Jay1405NL We apologize for the inconvenience caused. Please follow back so we can assist you further. @Jay1405NL
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@WCWmysteries Our apologies for the inconvenience caused. We request you to follow back so our team can assist you further.
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Hi, please send us a DM - We can then assist further. Thanks
Michael Oliver@Captnsmak
@zavvi And now @zavvi have done this - though they still have my money and no action on the order says refund in action / processed.
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@Captnsmak Hi there,@Captnsmak we are sorry to hear this happened. Please can you send us a DM and we can assist you further. Thanks, Gemma
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@CeekBird We appreciate you sharing this with us and are truly sorry this happened. Please DM us so we can better assist. Talk soon. -Alexandrea
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@zavvi your NL site mentions on the shipping page that customers placing orders from NL/BE sent from the EU/UK don't have to deal with import duties and additional VAT charges. But that doesn't seem to be the case at all. I contacted customer service without success about it.
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@TheG1Hotrod Hi there, we are very sorry to hear of this. Please do send us a DM if you wish to discuss this further. ^Catherine
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@shakerdaz Our apologies for the inconvenience caused. We request you to follow back so our team can assist you further.
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@EN16M4 Thanks for flagging this we’re really sorry about the experience. This isn’t acceptable, and we want to help. Please follow us and check your DMs we’ve reached out to you there to assist further.
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@RUSTY_TR1GGER Our apologies for the inconvenience caused. We request you to follow back so our team can assist you further.
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@zavvi Hi, can you please explain to me why I have made an order on the 26th January and still haven't received my item even though it states will be shipped next working day?
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Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you.
G1Hotrod@TheG1Hotrod
@zavvi Any news?! You’re team keep asking if I want a refund when I’ve already told them NO2 just find the item I’ve ordered and send it to me! With discount and compensation for losing it, making me wait for so long, the vague answers, the mess ups for keep asking if I want a refund
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@barryprotrainer Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you. @barryprotrainer
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@PaulTrevillian Hi there,@PaulTrevillian we are very sorry to hear of this. Please do send us a DM if you wish to discuss this further. ^Catherine
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Hey @zavvi what’s going on? Why are two orders made in December taking so long to dispatch? I queried on the 5th of January and was told they were ready for dispatch? I used to love Zavvi, but I’m afraid that this will be the last time I order from you.
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