Howie Young

@GlassesUSA @GlassesUSACare Still missing order after 7 weeks, no refund no update.

@HeyHowieYoung @GlassesUSACare We truly understand your frustration, Howie, and in order for us to check the order for you, kindly send us a DM with your order number, email address, and phone number associated with the order, and once we have this information, we will do our best to assist you.

@GlassesUSACare @GlassesUSA Do not order from this company unless you want Ultimate disappointment. No support to resolve issue. Ordered one month ago and no info on contact lenses. Can't DM for resolution. Buyer beware!!!

@Quicken 7 hours of tech support with no resolution. Quicken won't update with Fidelity.

@GlassesUSA @GlassesUSACare Order placed Feb 3. Another order placed from your competition was received 2 weeks ago. Here's your DM from today: The estimated ship date on your order will be 3/12/2026...once we receive the order they can usually be produced and shipped within two to three weeks.

@BiltRewards TOTAL SCAM! Signed up under wells Fargo got 1:1 points for rent. Then they moved from WF and no points. Just checked my app! No customer service phone number. Only chat is AI. Requested AI to xfer to agent...been 24 hours on text and browser chat with no reply.

@GlassesUSA @GlassesUSACare Sent you dm multiple times. same response that the order is shipping this week. Your online system says there’s a problem with the order. You charged me February 3 and still I wait. Where is my discount for waiting?

@GlassesUSA @GlassesUSACare Order placed Feb 3 with expedited shipping. Now March and still not received. Customer disservice says march 12. Six weeks from order to ship and who knows when it will arrive... Paid full price and no compensation for delay. Error on GlassesUSA side but I get screwed. Beware!!!

Hi Howie, we sincerely apologize for any inconvenience you may have encountered with us. To assist you further, please send us a direct message including your order number, email address, and phone number. Once we have these details, we will review your case and do our best to resolve the matter promptly.

@GlassesUSA @GlassesUSACare Sent a DM. No reply. I did get an email from from a prior inquiry, says you are further delaying the order processing now to March 12. It was guaranteed 7-10 day is now 7 weeks. Horrible experience. I hope others are reading this!

@GlassesUSA @GlassesUSACare Just sent. Check DM . Could only send to Glassesusa (care not accepting dm)

@GlassesUSA So is that it? Your customer service can't receive DMs although you request I send you one. Then you redirect me back to your overseas call center 5 hour hold line that first created this mess. What am I missing? #customerservicefail

@GlassesUSA Already spent 5+ hours on multiple calls with your CS team and your chat service was even less helpful. Not sure you understand what customer support means if you suggest doing again what was unsuccessful the first time. You said DM but can’t? Again what is it I should do?

@GlassesUSA @GlassesUSACare Don't order from here. They held up prescription order due to lack of knowledge of product & incompetent customer service. Hold times on phone 1+ hours. Spoke to Supervisor who then expedited order but now it's 1 month & system says still processing.

@GlassesUSA @GlassesUSACare Can't reply to verified account unless you follow back or open DMs

Hi Howie, please accept our sincere apologies for the inconvenience you have experienced. I understand how frustrating this situation can be. To assist you further, kindly send us a DM containing your order number, email address, and phone number. Once I receive these details, I will promptly review your case and ensure that it is resolved.

@SaksOFF5TH @saks I have done so. Check your DM!

@HeyHowieYoung @saks @HeyHowieYoung,we can definitely help with that! Please send us a DM with your order details and we will look into this right away. - Nira.

@saks @SaksOFF5TH Selling FAKES! Over 30 days now, but I just had it inspected by a gem expert...total scam. CS won’t help. Help me get refunded. order 127102787 #fake #scam Link: saksoff5th.com/product/eye-ca…

@SaksOFF5TH @saks I did ….check your DM!

@SaksOFF5TH @saks I did… AGAIN!

@HeyHowieYoung @saks @HeyHowieYoung, please send us a DM with your order details and we would be happy to assist you with this. - Nira.

@SaksOFF5TH @saks Still waiting on credit for returned items and surprised you asked for original packaging so you can resell fake jewelry.

@HeyHowieYoung @saks Hi @HeyHowieYoung, we have you covered, and I see you are being assisted on your DM, requesting you to kindly check your DM. - Annie.

@SaksOFF5TH @saks replied to your DM, but still haven’t heard back. Surprised you’re not all over this quicker. Selling fake goods from such an elite store is shocking. #fake #Counterfeit

@SaksOFF5TH @saks I did and replied to your CS Agent. But I have not heard back.