Hidesign

@Sumitku92562281 We’re truly sorry to hear about your experience. We have forwarded the repair slip to the concerned store and are currently following up on your case. We are actively working on it and store will update you shortly.

@HidesignHQ 3. @HidesignHQ

@HidesignHQ Scamming its customers in broad daylight, I bought a Laptop handbag in Apr & with in 10 days of use, It got Torn & ripped apart frm diff. Site , somehow got time 2 reach outlet for repair , gave bag & Dey promised to deliver back within 56 days bt it was all lie 1/2

@rb_gurgaon @arindam___paul We sincerely apologize for the inconvenience. Kindly share your Order ID, and our Customer Care team will check and assist you further at the earliest.

@arindam___paul Fully agree Eg once @HidesignHQ sent me empty box for Wallet!When I informed them they wantd me to Share UNBOXING Video! When I asked them where they hv advisd me to record such video n I never facd this in previous 10+ online purchases they finally relented but Lost a Customers

Most brands in India suck at after sales customer service because it is not easy to give reliable service at scale. And there are 3 core qualities you need in any great after sales service leader/service org First and foremost, empathy. You must be able to put yourself in the shoes of the consumer everytime there is a problem and empathisize with him. You will have to operate from a default position that customer is right. In India, it is other way round and the default position most people have is customer is trying to cheat the system. When you operate from a default trust mindset, yes 5 pc consumers will cheat you and with time you will build processes to weed them out. But the rest 95 pc will have a delightful experience and become life long evangelists Secondly, service requires the highest degree of problem identification and putting processes to solve them at scale. The team needs to be full of problem solvers. Each escalation is a way to identify more edge cases and strengthen the process. Again most after sales service orgs lack this. You will find the top talent in any consumer brand in sales/marketing/product, but very rarely in service And lastly, very strong ops muscle. You need people who can get things done. Leaders who get their hands dirty day in day out. Things will break on a daily basis, but you need the muscles to recover 99 pc of escalations Having leaders and a service org that does all of these 3 together is very rare. Almost non existent. But if done right, the opportunity it unlocks is massive

@ARSHIYA44057727 @shoppersstop We're extremely sorry for the inconvenience. Kindly check your email. We always strive to provide better service, and once again we apologize for the inconvenience caused.

@HidesignHQ hidesign making this king of bags . I have raised complaint against the product. But thers no response at all. I have mailed again n again . This brand is making fake products. This bag is this kind of spots after 2 weeks to bought from shopperstop @shoppersstop

@priyankaScheema We apologize for the inconvenience caused. Please drop us an email at customercare@hidesign.com, and our customer care team will assist you further.

I bought this ladies wallet from hidesign just a couple of months back and the zip ends up in this state . Disappointed ☹️ @HidesignHQ

@ala_del We apologize for the inconvenience caused. We kindly request that you send an email with the repair receipt and the store name. Once we receive this information, we will review the details and assist you in resolving the issue as quickly as possible.

@ala_del We apologize for the inconvenience caused. We kindly request that you send an email with the repair receipt and the store name. Once we receive this information, we will review the details and assist you in resolving the issue as quickly as possible.

@15sms We sincerely apologize for the inconvenience. Our customer care team will look into this and assist you at the earliest.

@HidesignHQ I already have.l also have visited your offline store and returned the product for repair and obtained a receipt (This is as per the instructions of staff of the offline store).PLEASE CHECK YOUR EMAIL.Your customer service needs a lot of improvement!!

Our EI vegetable tanned leathers long recognised as one of the finest leathers in the world, protects our waters. The water from veg tanning feed nature, chemical tanning kills nature. The safety of our healthly skin depends on our sustainable tannery. #hidesign

@15sms We apologize for the inconvenience caused. Please allow us some time to check the issue, and we will assist you further with the resolution.PLEASE CHECK YOUR MAIL.

@HidesignHQ Your product design and its execution is very poor!.Only the price is premium, the quality simply isn’t! Also, customer service is totally non-existent!😡 More if you respond!

@RekhaTiwari14 Thank you for sharing your feedback. We will take your comments into consideration to improve our quality moving forward.

@HidesignHQ I tried calling up on customer care contact number 9444274242 but nobody is answering the call. Looking forward to a quick response

@HidesignHQ Dear sir I placed an order with Amazon for a Hidesign sling bag. They sent a Hidesign mask in place of the bag.On being contacted they assured me to help but nothing has been done so far.I would appreciate you if you help me getting the bag or the money refunded

@RekhaTiwari14 Thank you for sharing your feedback. We will take your comments into consideration to improve our quality moving forward.

@HidesignHQ I have once again forwarded my contact details to customer care. I hope they will connect with me. I tried contacting them on this no. forwarded by you but it is not being attended

@RekhaTiwari14 Thank you for sharing your feedback. We will take your comments into consideration to improve our quality moving forward.

@jpoomath Thank you for sharing your feedback. We will take your comments into consideration to improve our quality moving forward.

@HidesignHQ Hey no trouble. Just a comment. Leave it.

That's lazy, @HidesignHQ . Sending a birthday message with name blank. Second, not my birthday.

@jainee5 @BlueDart_ @BlueDartCares Thank you the confirmation and we are glad that you got the assistance.

@BlueDart_ @BlueDartCares AWD wasn't given to me. The issue is resolved now. Thankfully, the person who picked up the parcel was known to our dispatch team and was able to help us with the tracking details which I gave to @HidesignHQ.

@HidesignHQ : Please fix your logistics. Your partner @BlueDart_ gave no receipt for reverse pick-up. You had no idea that the bag was picked up from me. I had to somehow get pick-up details from @BlueDart_ and give to you. That's when I got my refund. Total waste of my time!

@vijayshaw10 We’re extremely sorry for the inconvenience. Please send us an email at customercare@hidesign.com, and our customer care team will assist you further.

@HidesignHQ It’s repair and there is no communication from store end after more than 90 days

@HidesignHQ One of the best brands , but the service is lousy. I had given 2 laptop bags for repair 3 months back which is still under process. Staff at the store is unaware and says it will take 1 more week. NOT expected this kind of service from HIDESIGN

@bhagyanair02 Please allow us some time to look into this matter. We will follow up with you via email, and our store team will connect with you shortly.

@HidesignHQ #boycottHidesign chennai EA branch lost my expensive bag and now refusing to do anything about it. I trusted them as i’ve been der cust since inception so din tk receipt. pl intervene.

@HimaChauhan3 We sincerely apologize for not being able to deliver your order as promised. We understand the frustration this may cause, and we appreciate your understanding. Please accept our heartfelt apologies. Thank you for your patience during this time.

@HidesignHQ sorry state of affairs at online delivery services. Placed an order for a chiquitita backpack on 20/9 with ph no and e mail id. I didn’t receive a tracking no or id. An executive on 1st, ensured that I’ll receive an order id- but to no avail. Unable to track it. Help

@HimaChauhan3 Please note that we have sent an email regarding your refund. Unfortunately, we are experiencing an unexpected delay, and we are actively working to resolve the issues. We appreciate your patience and do not want to keep our customers waiting.

@HidesignHQ Ms Dharshini has lied to me twice about the delivery of my order. She is an executive at their customer care. Today she ensured my order was going to be delivered and immediately post call, received an email saying my order has been cancelled. Requesting quick refund

@DEEPTIMAURYA Please check your email for the link to your return. Once we receive the product, we will assist you with a refund or replacement.

@DEEPTIMAURYA please check your mail maam.