Holafly Support

@ASabrego Hola, lamentamos las molestias ocasionadas. Por favor, síganos y comparta su información de contacto por mensaje directo para que podamos ayudarle. Gracias.

@Holafly_com_ pésimo servicio contrate 3 servicios para 13 días en Europa y justo en el tercer día en Roma se me fue el servicio y ahora nadie me atiende

@PauBerryman Hola, lamentamos las molestias ocasionadas. Por favor, síganos y envíenos sus datos de contacto por mensaje directo para que podamos ayudarle. Gracias.

@holafly_com pésimo servicio con su eSIM en China, nos confiamos por las recomendaciones y está nulo el servicio, si vienen a China busquen otro proveedor.

@ChimalRebeca Hola, lamentamos las molestias ocasionadas. Por favor, síganos y comparta su información de contacto por mensaje directo para que podamos ayudarle. Gracias.

@Holafly_com_ hola me ayudan con mi eSim no funciona en Estambul

@b_snj Hello, we apologize for the inconvenience caused. Kindly follow back and share your contact via DM for assistance. Thank you

@holafly_com @holafly_com @holafly_help @Holafly_com_ sim was activated prior to departure. £45 wasted as it's not working in China. This is the second time I spent money on a sim that doesn't work

@emil58812 Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@holafly_com you have been awful. I paid for a 90 day eSIM and it keeps failing and now I can’t even get help from your so called 24/7 helpline.

@angie8703 Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@Holafly_com_ after a very unsuccessful attempt to get assistance with eSIM setup, which never did occur, I am now getting the same run around with a refund request. #donotrecommend using this eSIM!! #frustrating

@manuelmenzella Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

.@holafly_com my SIM card for UAE did not work. I've spent over an hour with your support and nothing has worked. They've since stopped responding. I've been a loyal customer for years but I'll never buy another product from you if I don't get a prompt refund. Order #E19791974.

@Ambernuttall77 Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@holafly_com your service is useless!! I’ve been trying for hours to get your sim to work. Why can’t I just speak to someone??? 😩

@PaulKerrLaslett Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@holafly_com I just purchased a plan and tried to set it up. I got so upset trying to follow the set up instructions, I had to eventually just ask for a refund. It is not easy for older people.

When was the last time you saw the world from 30,000 feet? 🛫 Already daydreaming about the next takeoff? ✨ #Travel #Holafly

@Nagusameteyo Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

hello i payed for the esim but i haven’t received an otp i need help @Holafly_com_

@vivikleisner Hola, lamentamos las molestias ocasionadas. Por favor, síguenos y comparte tu información de contacto por mensaje directo para que podamos ayudarte. Gracias.

@Holafly_com_ Pedido: E16355284. Llevo dos semanas esperando una devolución que prometieron en 5-10 días hábiles. Me mandan respuestas automáticas y me tuvieron 6 horas en el chat, sin resolver nada. Muy mala experiencia y sin reembolso. #ExperienciaHolafly #Reclamo

@fozzer2002 Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@Holafly_com_ not having much luck with your online help, I’m leaving messages and getting no response 🙁

@punchdouble Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@holafly_com I’ve purchased an eSIM for Europe and it gives an error when activating. I’ve contacted support twice, but don’t get past running through the same steps with the AI agent.

@ramicoco Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

i’m tethering onto random people like i didn’t purchase an e-sim and should have data. i’ve been stranded, unable to do in-shop purchase transfers. @holafly_com i need a full refund.

@Agust31261413 Hola, te hemos enviado un mensaje directo. Por favor, compruébalo.

@Holafly_com_ Indícame la dirección de contacto por mensaje directo. Gracias

@Holafly_com_ Después de comprar una eSim el 28/09/2025 (pedido #E15167320) y comprobar que no es compatible con el móvil de mi mujer hice la reclamación para que se me hiciera el reembolso; se me dijo que se me haría y a fecha de hoy no se ha hecho efectivo ni tengo respuesta.

@JulianSastreG Hola, disculpa las molestias ocasionadas. Síguenos y comparte tu información de contacto por mensaje directo para recibir ayuda. Gracias.

@holafly_com estoy en El Salvador y mi compra una vez instalada no ha funcionado. Quería que me devolvieran el dinero pero a partir de ahí ya nadie me contacta. Estuve tres horas con Asistencia siguiendo toda las instrucciones y no funciona. Quiero que me devuelvas el dinero

@FabioFrontani Hola, disculpa las molestias ocasionadas. Síguenos y comparte tu información de contacto por mensaje directo para recibir ayuda. Gracias.

@holafly_com Ho comprato una vs esim che non funziona. Contattato l’assistente AI che non è stato in grado di risolvere il problema. Vi ho scritto due mail e non ho mai ricevuto risposta. Protesto con fermezza e vi chiedo quindi il rimborso di quanto ho pagato. Frontani E15687498

@pxnicattheirene Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

@holafly_com you are the worst mate how easy is to stop replying when you don’t know what to do

@_peuaraujo Hello, we apologize for the inconveniences caused. Kindly follow back and share your contact via DM for assistance. Thank you

I just bought a monthly eSIM on @holafly_com and didn't receive any confirmation on my email. I tried to do the login and don't received the code. Please, help me.