Hostplus

Hi Anoop, please accept our apologies for any inconvenience or frustration caused. For further assistance with Choiceplus, please call us on 1300 246 423 (or +61 3 9067 2500 if calling outside Australia), from 8am to 8pm AEST, Monday to Friday to speak to one of our specialists. Regards, Hostplus

@Hostplus did mistake by opening account. Hopeless to see the amount transfer delays to choiceplus. Doesn't make any sense if I want to buy stocks on today's price. Not allowing to transfer more since one request is pending. What a hopeless system?

@thekingstons11 Thanks for reaching out to us, Jill. I am so sorry to hear about your experience. We take your feedback very seriously. We have sent you a message on Facebook. Thank you, Hostplus

@Hostplus Can someone contact me who cares about Customer Service? I have an ongoing issue that no one takes responsibility for. It's frustrating and it's also costing me money !

✨From pixels to profits! As an investor in Canva for almost a decade, Hostplus is thrilled to see the innovative company reach new valuation heights. It’s investments like this that help us achieve better retirement outcomes for our members. Read more here - afr.com/technology/can… #thatsaplus #hostplus *Issued by Host-Plus Pty Limited. General advice only. Consider the Hostplus PDS and TMD at hostplus.com.au/members/forms-… before making a decision.

Hostplus doesn’t currently offer cryptocurrency or Bitcoin ETFs through Choiceplus or our pre-mixed investment options. These investments are part of a fast-changing market, so we need to carefully consider how they fit with our regulatory obligations, governance framework, and risk management approach. As your super fund, our job is to act in your best financial interests, which means thoroughly assessing any new asset class before deciding whether to include it. Were currently considering how it could be made available through Choiceplus in a way that aligns with regulatory requirements, member-first principles, and our operational framework – while maintaining strong governance, compliance, and sustainability standards. We also understand that many of our members are interested in investing in cryptocurrency, and that interest is an important factor in our ongoing exploration of this option.

@Hostplus I’ve been a member my whole life, but I was about to sadly leave in order to self-manage my super to invest it in Bitcoin. I heard a rumour about you. Let me be your Guinea pig!

@craiglkershaw Thanks for bringing this to our attention, Craig. The data is currently accurate, and we’re reviewing the screenshots shared to better understand what was displayed. If you’re happy to DM us, we can follow up directly. Hostplus

@Hostplus Hi there , Can you fix up the graphs in choiceplus For the asx today:

Hello Sohom, Thank you very much for your feedback! We work hard to provide our members with the best possible retirement outcomes, and we are delighted to hear that you appreciate our efforts. Please do not hesitate to reach out to us if there is anything we can do to further assist you. Thank you once again for your kind words. Hostplus

📢 We’re excited, and incredibly proud, to announce that Hostplus has been judged @moneymagaus Best Super Fund 2024 🏆 This award recognises our strong performance, value for money, and member-centric approach - all important factors in helping Australians grow their personal wealth through super. In addition, we’re also thrilled to be awarded Best MySuper Single Strategy Product and Best International Shares Pension Product. These are huge achievements for us and our valued members. Learn more about the Money magazine awards here 👉hostplus.com.au/about-us/news/… #hostplus #thatsaplus * Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider your circumstances and the PDS and TMD at hostplus.com.au before deciding. Issued by Hostplus Pty Ltd.

@briankirsty Hi Brian, thank you for your suggestion. We have passed your comment on to the Choiceplus team. Regards, Hostplus

@Hostplus @AustralianSuper Would be good if you're direct offerings had the following as an approved ETF: Artificial Intelligence Infrastructure ETF (AINF)

Thanks for your comment. Our mobile app and Member Online Portal are still available for members who are already registered. However, we’re aware of an intermittent issue affecting Multi-Factor Authentication (MFA) and Okta verification on Member Online for some users. This may mean some members aren’t receiving their MFA or Okta codes, which could impact access to the portal.

@Hostplus please let us know when your SMS authentication system is up and running so I can log in to my account. It's starting to get annoying. Thanks

Hi Miss Fairytales, we are not aware of any issues currently affecting our online services. Please respond to our private message if you are still experiencing an issue. Alternatively, please call us on 1300 467 875 (or +61 3 9067 2500 if calling outside Australia), from 8am to 8pm AEST, Monday to Friday. Thanks, Hostplus

@Hostplus what is going on with your website?

@briankirsty Hi Brian, thanks for sharing this with us. We’ve located your details and a Choiceplus specialist will be in touch shortly to assist you further.

@Hostplus your website is spitting out alarming misinformation (wildly inaccurate order price)

@briankirsty Hi Brian, while there are no current plans to include the GNDQ as an ETF option, we’ve passed your comment on to the Choiceplus team. Regards, Hostplus

@AustralianSuper @Hostplus Would be good if you guys offered the GNDQ ETF like Pearler do.

@andy1_daddy Hi there, can you please contact us directly via private message if you'd like to discuss your account and our investment performance. Thank you, Hostplus.

@Hostplus Is anyone winning with host plus especially in these last two or so years , because I’m interested as my account seems to be very average?

@genmaynard @genmaynard, we are glad to hear this has been resolved. Thanks Hostplus

@Hostplus Thanks for your quick response. I found the live chat option on the website. Problem sorted

@Hostplus hi. I've been trying to get information via email for 2 weeks and keep getting an AI/bot response with the same broken link every time. I'm in South Africa, so time zones are challenging to make calls. Can you help?

@briankirsty Hi Brian, while there are no current plans to include the URNM as an ETF option, we’ve passed your comment on to the Choiceplus team. Regards, Hostplus

@Hostplus would be good if your direct offering included the ETF URNM

Hi there, Thanks for reaching out about bitcoin. We have no plans to invest in cryptocurrencies, nor to offer an investment option based on them. Find out more about our wide range of investment options here spr.ly/601344t2V. We are happy to help with any other information needed, send us a DM. Thank you, Hostplus

@MonochromeAsset @Hostplus u need to start getting Bitcoin exposure for members! Your balanced portfolio has returned 6%. Laughable compared to Bitcoin CAGR. All super funds should be buying this ETF. Australians are being left behind 😡

Explore how the Monochrome Bitcoin ETF (IBTC) bridges on-chain assets and traditional balance sheets in our upcoming webinar: Bitcoin on the Balance Sheet: Positioning IBTC for Treasury. IBTC is the world’s only ETF with a two-way in-kind #Bitcoin transfer facility. Register now 🔽

@ryandenys Hi Ryan, sorry to hear of the experience your friend had with us. Please advise them to contact us privately through social media or at spr.ly/601842ICC and we will assist further. Please note that all of our staff are in Australia. Thank you, Hostplus

Just overheard a friend on the phone to @Hostplus trying to get information about their account. Absolutely terrible experience. The operator couldn’t understand them, then failed their security check and refused to escalate the call or provide any references. Why do companies insist on off-shoring their call centres. More often than not, it leads to poor experiences.

@briankirsty Thanks for your suggestion, Brian. Your app feedback is valuable. Please contact us at spr.ly/60124SpRr Regards, Hostplus

@Hostplus it would be great if your app didn't default orders to buy for choiceplus. I just accidentally bought some shares i was meaning to sell and now i can't fix it because your system considers me fixing it to be day trading

To help escalate your enquiry, we’ll need to collect some personal details. We tried sending a private message with a secure link on 26 June, but it looks like your privacy settings may be blocking it. You can check this via Settings > Privacy and Safety > Direct Messages. Alternatively, please contact us via your preferred channel at spr.ly/60114c5MH

@Hostplus 2 weeks to 6 MONTHS to settle a TPD claim? As soon as I heard that it's up to the Trustee's to decide, I thought I might as well die now. No chance of getting any Insurance Claim settled so I'll just die a Pourper. I hope someone will bury Me with respect.

@kennedylnicole Hi Nicole, we are unable to send you a private message at this time. So we can assist you, please call us on 1300 467 875 ), from 8am to 8pm AEST, Monday to Friday. Regards, Hostplus

Dear @Hostplus, if I'd received a response from you, I wouldn't have lodged a complaint! @AusFedPolice @VictoriaPolice - Really! No phone hacking, identity theft issue here!

We are sorry to hear of your recent experience Nicole, and we appreciate you taking the time to provide us with your feedback. This isn't the level of service we accept for our members, We have sent you a private message to assist us in resolving this matter as quickly as possible. Thank you for bringing it to our attention. Thank you, Hostplus