ID.me Member Support

.@IDme we are fully committed to ensuring equitable access. Read the blog post to learn more. insights.id.me/white-paper/ac…

@APucci19 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport Its been over a week I’ve i followed your forms and procedures to get access to my account. I have not heard back from anyone. How much longer should i wait?

@danilyncay Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport @IDme I’ve been waiting for a document review for over 48 hours.

.@IDme we are fully committed to ensuring equitable access. Read the blog post to learn more. insights.id.me/white-paper/ac…

@juliebennnett Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I need help urgently- locked out of a wallet, can’t get reset emails to go through. What next? Thanks

@MAdeinHT Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDme Some companies offer discounts to teachers but not all educators teach and IDs don’t always say “teaching.” Why is it set up to reject & unable to verify said educator for teacher discount? @IDmeSupport

@Jarrod29581597 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport Hello, I'm trying to connect with a IRS agent, and I just updated my Florida id online, while submitting a old copy of my id to speak agent. Is the id valuable to use?

@mk_kourosh Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDme @IDme @IDmeSupport I’ve been stuck in 'Pending Review' for 21 days for a legal name change for third times. I have an urgent USPTO filing deadline and I’m currently sitting in a 50+ minute chat queue. Can someone please escalate this?

We're excited to announce that Gary Sun will be joining @IDme as Chief Marketing Officer. Gary joins @IDme as we continue our next phase of growth—with more than 165M users and nearly 90M verified to federal standards—making it the largest U.S.-based digital identity wallet. Welcome to the team, Gary.

@topessss Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I cannot send you a dm since I don’t pay for this app, send me a dm please. It’s about the irs taking my money I already paid and have proof and want the amount they took back.

@IDmeSupport i need help talking to someone at the irs about my taxes. Are you able to help me?

@mecale09 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@Preksha98341663 @IDmeSupport @IDme My identity verification is being delayed without cause. Case 0ZNK4E-MR0KZ. As a non-US citizen with a speech impairment, I require an immediate digital resolution. Stop the automated delays! @USPTO

@IDmeSupport help!! I have been waiting since two days, I am exhausted and need to get my work done! Email- singhpreksha473@gmail.com , i keep getting emails from id.me that i need to do next steps but it leads me to pending review? Please help!!!

@Preksha98341663 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@_dirtybean_ Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

Hi I need to schedule a video appointment to get my tax refund. Can you please help me ASAP? @IDmeSupport @IDme

@connorsrusso Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I submitted a legal name change over a week ago and it still says pending 1-3 days. Support is just an AI bot that gives me the instructions again. Can you help?

@BisounoursJp Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport The system to restore MFA is not working. This screen just hangs forever. Please do something, many people need their PINs from the IRS to file tax returns

@ColinMaretsky Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport @IDme unsuspend my account, im temporarily suspended, send me a DM

We are IDme Support Representatives here to assist our members through the identity verification process. Visit help.id.me for the most up-to-date how-to guides, information articles, and troubleshooting resources. Direct Message us with any additional questions!

@ImmaWinePonYou Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@m1and3r Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@Born_IV_This Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport getting help from your website has been a nightmare. Please help!

@iamsaugatpandey Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@TheTitusCrow Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport will someone actually get back to me from here? Because you sure as hell don't respond to emails. And since that's the only way you interact with customers Im left with no other recourse. I am in a dire situation but because my account was suspended with no notice

@davignon93753 specific timeframe, please know that your case has been marked as urgent and prioritized accordingly.

Thank you for your patience ID.me Member Support 2/2

@davignon93753 Hello, Thank you for the response. 
We’ve located your case and have escalated this matter to our specialized team for further review.
 Once the review is complete, a support agent will email you with the next steps. Please note: While we’re unable to provide a 1/2

@IDmeSupport we e-filed my sisters taxes and ID.me would not verify her identity! Tried everything they asked and still no help this is ridiculous!