ID.me Member Support

.@IDme we are fully committed to ensuring equitable access. Read the blog post to learn more. insights.id.me/white-paper/ac…

@davignon93753 specific timeframe, please know that your case has been marked as urgent and prioritized accordingly.

Thank you for your patience ID.me Member Support 2/2

@davignon93753 Hello, Thank you for the response. 
We’ve located your case and have escalated this matter to our specialized team for further review.
 Once the review is complete, a support agent will email you with the next steps. Please note: While we’re unable to provide a 1/2

@IDmeSupport we e-filed my sisters taxes and ID.me would not verify her identity! Tried everything they asked and still no help this is ridiculous!

@Deji5star Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I have been trying to access my iD.me account for the past 48 hrs. The live chat does not work, with no live agent attending. Tickets are raised with no response or follow-up. What is going on?

@BachmanANjax Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport it would be wonderful to get a human to help navigate issues with my wallet. I need to change email associated with my account because I no longer have access to that email. But when I file a request you offer to send replies to… the email I don’t have access to!

@ThebestCohoon Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDme @IDmeSupport What is your customer support line with a real human person!?! I CANNOT log into the IRS website for my TAXES and your system continuously fails! None of your support site options work!?! What do I do now!? Who can help me log into the IRS site??

@real74love Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport @IDme Please have someone on your customer support team reach out to me as I have yet to receive any sort of response in over a week. It is beyond unprofessional and is literally the reason why thousands of people cannot file their taxes on time. Ridiculous if u ask me

We are IDme Support Representatives here to assist our members through the identity verification process. Visit help.id.me for the most up-to-date how-to guides, information articles, and troubleshooting resources. Direct Message us with any additional questions!

@TheeCurseof91 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport why cant i log into my irs.gov account? It's definitely something on your end and not there's. Because it takes me right to your error page

@HoopsDaily29 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport issue, please message

@Grotonsgirl89 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I can’t im not verified you want people to be verified to dm you

@IDmeSupport I can’t verify identity or update new phone number i have no access to old phone number. Do i need to contact social security

@anujsethi12 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport @IDme @Blake_Hall - I wish your ID.me account gets suspended and you get to deal with the support yourself. The MOST Horrible, Pathetic and Slothy process and support agents ever! - I am not exaggerating!

@yamiiknows Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@hall_blake @IDmeSupport @IDme Please have someone on your customer support team reach out to me as I have yet to receive any sort of response in over a week. I await your swift response on this matter.

@imargeley Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport @IDme help me plz

@KirkTada Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@Blake_Hall @IDmeSupport My id.me account got suspended, can you help make sure support actually listens to me

@lynnoninsights Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@sotrenay Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I just want to say you guys suck and you don't even respond back to emails its been 5 days!

@MAGAUS444 Hello, Thank you for reaching out. We apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

I hate you @IDme @IDmeSupport I WAS ON HOLD FOR AN HOUR THIS MORNING AND NO ONE JOINED THE VIDEO FILING COMPLAINT

@DERRICKBOY01 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport I can't text y'all directly it keeps saying I should upgrade to premium before I can text y'all.. I would appreciate if you can send me a DM first

My IDME profile got suspended temporarily and your team is not responding to emails.. weasryan68@gmail.com.. that's the email address attached to my profile @IDme @IDme @IDmeSupport

@KateyHenson1925 Hello, Thank you for reaching out, we apologize for any issues caused. Please send us a Direct Message with the email address or phone number you use for your ID.me account. We look forward to helping you. Thank you, ID.me Member Support

@IDmeSupport @IDme How come it’s been 2 weeks and I’ve sent two emails and not heard from a customer service rep?

.@IDme we are fully committed to ensuring equitable access. Read the blog post to learn more. insights.id.me/white-paper/ac…