@Prindigo Hello. Send the details requested to IHGService@ihg.com along with the reference #: 10599775573. We will be on the lookout for your email. Thank you. - Clay x.com/messages/compo…
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IHG Service
109.3K posts
IHG Service
@IHGService
Providing 24/7 service and support for IHG Hotels & Resorts. True Hospitality for Good. Send us a Direct Message!
4900+ hotels in ~100 countries Katılım Aralık 2010
6.2K Takip Edilen18.4K Takipçiler
@IHGCorporate @IHGService is so stupid that they keep saying DM us, but won't follow back so I can DM them.
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@VicanGold Hi, thank you for being an IHG One Rewards Platinum Elite member. I'm sorry to learn about this experience. Kindly follow and DM us the details of your concern and your IHG One Rewards account details so we can look into this. Thanks, Kyla x.com/messages/compo…
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@IHGCorporate My current experience with IHG Platinum status as well as reading all these negative comments explains why @IHGCorporate stopped replying years ago
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Welcome to #IHGOneRewards
Marking our most significant investment in loyalty since launching the industry’s first rewards programme over 30 years ago, IHG One Rewards will bring guests greater choice, richer rewards and more flexibility than ever before: ihg.co/6013K2k53
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@Pancho_Nada_Mas ¡Hola! Nos gustaría poder analizar este asunto con más detalle. Utiliza el botón «Mensaje directo» y envíanos un mensaje indicando tu número de socio de IHG One Rewards, tu correo electrónico y el número de teléfono que esta registrado en la cuenta.
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@HolidayInnValle Esta cuenta abandonada es un claro ejemplo del tipo de servicio que brindan:
Me puse en contacto via telefónica para que me atendieran por una reclamación de servicio y solo recibi malos tratos de su personal.
Quizá su matriz @IHGCorporate SI atienda mi caso.
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@Prindigo We’re truly sorry for the stress and disappointment you’ve experienced. Your feedback matters deeply. Please DM your details so we can resolve this quickly and support you better. — Cris
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@needabetteralt Hi @needabetteralt, thank you for bringing this to our attention. Please send us a direct message with your name, reservation details, and contact information, so we can review the matter and assist you further. Thank you. ~Dhalzin x.com/messages/compo…
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hey @IHGCorporate one of your properties emailed a form to have a credit card authorization on file because my son is traveling and using wife's cc. they wanted full details of the cc emailed.
you know that violates your merchant agreement and you'd be noncompliant for PCI-DSS, right? right?
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@KJClark5 hi! Thanks for reaching out to us. We want to check this out for you. Please send us a DM with the details of your concern so we can further assist you. Hope to hear from you soon! -Doms x.com/messages/compo…
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@IHGCorporate why is your Diamond Elite support not offering support? I complained about something over a week ago, was told I would be contacted within 24 hours, nothing. Today, your agent offered me 10,000 points for what should have been a complete refund. #IHG #IHGHotels
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@Malpajazib Hi, we're delighted to welcome you as a new member of IHG One Rewards. I'm sorry to learn about your experience. For us to further assist you, kindly reach out to us via DM.
Thanks. - Kyla x.com/messages/compo…
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First time in Riyadh, staying at @CrownePlaza (managed by @IHGCorporate), and unfortunately found the view from my room inappropriate. As visible in the picture, it's not suitable for young guests. I recommend the property take action to address this visual.
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@Prindigo Hi! Thank you for looping us into your concern. I want to take the opportunity to look into this. To help me address your concern properly, please DM me your IHG One Rewards number, full name, phone number, and email. I'll take it from there. - Jei x.com/messages/compo…
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@IHGCorporate How do I stop all sms communication from all ihg hotels?
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@katiequeenie72 Thanks for bringing this to our attention, and we would like to look into this. Please send us a DM of the following:
IHG® One Rewards member no.
Name on the reservation
Confirmation no.
Hotel name/location
Stay dates
Guest's email and phone no.
We hope to hear from you soon.
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@IHGCorporate I’ll never stay with any of there hotels again. They do not live up to who they claim to be. They have no security or accountability. Disgrace.
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@AmbitionnMe Hi, we're sorry to hear about your experience. To check, please send us a DM with your IHG One Rewards number (if any), the complete name on the reservation, your phone number or email address, and any existing case number, so we can review your concerns. Thanks. ~Alice
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@IHGCorporate I have been trying to get a resolution for a serious sanitation and health concern my family and I identified which we have evidence of, a video we took while staying at a property, Avid Hotel, 2700 NW 138th, Oklahoma City, OK but we continue to get disregarded.
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@sardinesardinay Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. To help me address your concern, kindly DM me your IHG One Rewards number, full name, phone number, email, and reservation details. I'll take it from there. Thanks. ~Sarah x.com/messages/compo…
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@IHGCorporate Staybridge Suites in Glendale, AZ stole $300 from grieving parents. At check-in a smell & debris were reported in room yet nothing was done by staff. At checkout, they blamed us for what we reported & won't provide "proof" they claim they have or breakdown of fees.
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@Kokothecat2 We’re very sorry to hear this. Please DM us details of the incident and your reservation information so we can look into this further.
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Any comments @IHGCorporate @IHGhotels
Or is antisemitism corporate policy?
Yossi BenYakar@YossiBenYakar
Antisemitism in Italy, at the Voco Nola Naples Vulcano Buono by IHG hotel and mall. I was staying there on an organized trip and simply understood what’s happening in the world against Jews. A man who overheard us speaking Hebrew shouted “Heil Hitler” and made the Nazi salute. Restaurant staff at the hotel deliberately mistreated us because we are Jewish. This is insane.
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@goofydad1969 Hi! Thank you for staying with us. I'm sorry to learn about your experience. Mind sharing your complete reservation details via DM so I can check this for you?
Thanks. -Kyla x.com/messages/compo…
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@Aplodge Hi @Aplodge, thank you for reaching out to us. We're sorry to hear about your experience. Please send us a DM with details of your concern, along with your full name, reservation details, and contact information so we can look into this further and assist you. Thank you. ~Dhalzin x.com/messages/compo…
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@IHGCorporate tried to contact you via app and messages. Given up. Terrible.
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@KSlay112075 Hi, we're sorry to hear about your experience. Please send us a DM with your confirmation number, hotel name, guest name, and any case/reference number you may have. We'll be happy to review your concerns further. Ron
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@IHGCorporate Terrible customer service. Stay away. Most locations are franchised. Have an issue and you will be bounced back and forth
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@ja_greene Hi, Thank you for the update and sorry for the situation. We asked the hotel to contact you via email within 48 hours. Please contact us via ihgservice@ihg.com if you need to follow up after 48 hours. Thanks.
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@IHGCorporate Flights are already booked for the days I actually booked.
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@IHGCorporate Hotel Indigo - Austin changes your check in date without my knowledge? Customer service cannot change it, they cannot reach the hotel, the number doesn’t work when I call. Flights are booked for the original check in and out dates. Beyond frustrated.
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@ja_greene Hi @ja_greene, thank you for choosing IHG Hotels & Resorts as your travel partner. We're sorry to hear about what happened. Please send us a DM with your full name, reservation details, and contact information, so we can assist you further. Thank you. ~Dhalzin x.com/messages/compo…
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@megustapuma Hi, Thank you for sharing your feedback and showing interest in making a reservation. You may use Points and cash payment for the reservation if you want to redeem your points and cash. Point requirements vary by hotel, date, demand, and room cost. Thanks!
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Awkward @IHGCorporate… pay one price, or pay that same price plus some points. Actually more to use cash and points for the second one.
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@tgod288 Hi there! Please DM us or email your concerns along with your complete reservation details to ihgservice@ihg.com, so we can assist you promptly. Thanks! - Jom x.com/messages/compo…
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@IHGService I stayed recently after a long day with the kids and walked into the room and it stunk like a nursing home. It smelled like pee. The front desk apologized and moved us rooms and said that they would credit points to our account, but no points ever posted.
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@judyg512 Hi judyg512, We appreciate you as an IHG® One Rewards Platinum member. Please follow & DM IHGService details about your concern and send us the following so we can further assist.
-IHG One Rewards account #:
-Complete name:
-Email address:
-Phone number:
Thanks- Jegz
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@IHGCorporate so I have a Chase IHG credit card. #chase is unable to provide credit card statements on CSV or excel format, just PDF. Sorry so wont be using. Can not budget like that!!
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