IHG Service

@Aprille1104 Hello Aprille, Our records indicate that the reservation is still active. Kindly contact the third‑party booking provider or the hotel for additional support at 971 02 656 4000 or email info@yasplazahotels.com. Thanks! - Jom

@IHGService I just called @makemytrip @makemytripcare ,they said that its @IHGhotels who cancelled the booking

booked with @IHGhotels Yas Plaza Marina thru @makemytrip (May 24-26) -IHG cancelled my booking last minute (May 22,night) we are all set.holidays filed.checked the rates after cancellation,the prices have doubled🤔 @IHGhotels @makemytrip ,what do we do??

@Aprille1104 Hi there, thank you for reaching out. Upon checking, we can confirm that your booking is currently showing as active in our system. For further assistance we kindly advise contacting the hotel directly. They’ll be in the best position to assist you further. Ron

checking now, Yas Plaza is not yet fully booked🤔🤦‍♀️ @IHGCorporate @IHGhotels @IHG @makemytripcare @makemytrip

@MarthaCox123 Please try to contact us at ihg.co/6012B8DvJA or via our chat service on our IHG website ihg.co/6013B8DvJ7 twitter.com/messages/compo…

@IHGOneRewards I cannot use the link you provided to give more information.

@IHGOneRewards I recently stayed at Holiday inn downtown lancaster. Did not receive my points for 6 night stay. I called multiple times. No one has called me back. VERY DISAPPOINTED

@MarthaCox123 We'd appreciate the opportunity to look into this matter further. Please DM us your complete reservation details. Looking forward to your response. Thanks! twitter.com/messages/compo…

@hatchr Hi, we’re truly sorry for your experience at Candlewood Suites Pittsburgh-Cranberry. Please DM us your full name, email, phone, stay dates, and confirmation number so we can assist.

The fire alarms have been going off all night at @Candlewood Suites Pittsburgh-Cranberry by @IHGCorporate. Do NOT recommend. My wife and I are packing up at 5 AM because we’ve had enough. I’m exhausted, my ears are ringing, and I have a headache. 🤕 😫

@fortunetleeme Thanks for sharing, @fortunetleemee! 😊 We're glad you're enjoying our points offers.

@IHGCorporate just ranks over @HiltonHotels @Marriott @Hyatt with boosting your points offer with a 1x, 6x, 12x point multiplier! If the others pay attention they’d do better and do more for people like me that let @Marriott ambassador level slip down to titanium! 🤨

@Binky_2301 We'd appreciate the opportunity to look into this matter further. Use the Direct Message button and send us a message with your IHG One Rewards membership. Alternatively, you can email to reservations@icairport.com to contact our InterContinental Johannesburg O.R.Tambo Airport twitter.com/messages/compo…

@IHGOneRewards Hi, is the @IHGService account no longer active? I need an email address for the OR Tambo Johannesburg IHG hotel

@FreddyJ_King Hi there, Thank you for reaching out and letting us know about your concern. I’ll be happy to look into this for you. Please DM us your reservation details (name on the reservation, dates of stay, hotel location) along with your account and contact information. ~Glaiza twitter.com/messages/compo…

@IHGCorporate You can’t even get credit for your stay after you check out.. what kind of trash company are yall?

Welcome to #IHGOneRewards Marking our most significant investment in loyalty since launching the industry’s first rewards programme over 30 years ago, IHG One Rewards will bring guests greater choice, richer rewards and more flexibility than ever before: ihg.co/6013K2k53

@Jake02708791 Hi Jake, we’re sorry for the inconvenience. Please DM us your account details, so we can look into this and assist further.

Insane @Chase keeps sending me in circles on the @IHGCorporate upgrade for my Chase sapphire reserve account. I can’t get my upgrade pushed through and the names both line up. I’ve wasted 17 hours on this now. I’m ready to cancel!!! Perks got worse and now this hellish process!!

@Waltronz Hi, I'm sorry to learn that you had this experience. To help you further, please DM us with the following information. -IHG One Rewards account number: -Full name: -Email address: -Contact number: -Details of the reservation (confirmation number) Regards, Kazer

@IHGCorporate i’m staying at the Kempton Monaco in Denver. very disappointed. Old building. . The elevators are under maintenance. The staff is non-communicative and defensive on multiple issues. A text yesterday still has not been answered. Exec suite???NO!

@StuartKleinman Hi StuartKleinman, We appreciate you as an IHG® One Rewards member. Please follow & DM IHGService details about your concern & send us the following so we can further assist? -IHG One Rewards account number: -Complete name: -Email address: -Phone number: Thanks- Jegz

@IHGOneRewards My complaint is still unresolved after 2 weeks. As a platinum elite member I assume this is not of importance for you? Complaint number - 10591589253 Kind regards,
Stuart

@patrickboyd Hi patrickboyd, appreciate u as an IHG® One Rewards valued mem. Pls. ff & DM IHGService details about ur concern & send us d following to assist? -IHG One Rewards account num.: -Complete name: -Email address: -Phone number: -Reservation details or confirmation num.: Thanks- Jegz

@IHGOneRewards Apparently nights booked as part of a group don't count toward my nights stayed? 21 nights and they don't exist? Your loyalty program is counter-productive. The 25 minute wait to get a chat response to tell me that speaks volumes as well.

@MarcT_Financial Hi, I'm sorry to learn that you had this experience. To help you further, please DM us with the following information. -IHG One Rewards account number: -Full name: -Email address: -Contact number: -Details of the reservation (hotel name or confirmation number) Regards! -Mark

@IHGCorporate @HolidayInn Just canceled my membership I've had for years and gave up 1000's of points because your company would rather have a few hundred dollars than keep a lifelong customer

@Tony13399780627 We sincerely apologize for the inconvenience. Your feedback has been shared with the hotel team, and any additional comments will be recorded for reference. Thank you for your understanding. twitter.com/messages/compo…

Left: IHG’s own written admission — room security deficiencies Right: IHG’s latest reply today — merely "work with the hotel" You officially acknowledged the flaw, yet keep evading a genuine apology. My demand remains unchanged: A formal written apology. No partial refund. No perfunctory redirection. Only true accountability. @IHGService @IHG @InterConHotels @skift @BTN_News @BusinessInsider @LiveandLetsFly @thepointsguy @eamaalouf @IHGPLC

It’s been over 24 hours since @IHGService stopped responding after I clearly stated my demands: written apology from hotel management, written safety improvement plan, and reasonable compensation. IHG already admitted “room security deficiencies” in writing. But now — silence. @IHGService @IHG — is your strategy to wait until guests give up? Evidence and full timeline are already public. @InterConHotels @IHGService @IHGNewsroom @IHG

@JohnnyGarcia70 Thank you for sharing this feedback. This is not the experience we want for our guests. Please follow us and send a DM with more details so we can address your concerns directly. twitter.com/messages/compo…

@IHGCorporate, I don't understand how you allow a hotel with a cockroach infestation to carry your name. @Staybridge Houston Willowbrook by IHG should be closed immediately; it's a health hazard. @hcphtx, do something about it. @hotelsdotcom, shame on you for listing this.

@Jake02708791 Hi, sorry for the situation. Can you DM us about your concern and send us the following so we can further assist? -IHG One Rewards account number: -Complete name: -Email address: -Phone number: -Reservation details (name of the hotel or confirmation number) Thanks! -Renz

@Chase @IHGCorporate I’ve spent 10 hours trying to get my chase sapphire reserve status setup for IHG to Diamond but nothing works. I’ve spoken to both team at IHG and Chase. Neither can figure it out and I’m exhausted. I’m so close to canceling my card. Do better!!!

@Tony13399780627 We sincerely apologize for your experience and appreciate your bringing this to our attention. Please continue to work directly with the hotel team for any refund, as they are best positioned to assist you promptly. ~Carl twitter.com/messages/compo…

Thank you for your response. I have already clearly stated my demands (a written apology from hotel management, a written improvement plan, and reasonable compensation) and provided all evidence, including IHG‘s written acknowledgment of ’room security deficiencies‘ in my previous tweets. I will provide the necessary information via DM and look forward to a substantive solution that matches this public acknowledgment. Thank you.

“Is this IHG‘s brand promise? A guest chasing a hotel after a confirmed safety issue?” @IHGService @InterConHotels @IHGNewsroom @IHGCorporate

@whthome Thank you for reaching out. We would like to hear you out. Could you send us a DM so we can help? -Doms twitter.com/messages/compo…

atcnews.org/ihg-accelerate… @IHGCorporate #Hospitality #Africa #Egypt