IQ Fiber

@nokidding12345 We sincerely thank you for letting us know -- we will make sure the team is aware. Hope you had a good GRR!

. @IqFiber thanks for sponsoring River run. Now can you pick up all your signs on the course

@apazrjon11551 It's a rough rule of thumb that it's 2-4 months, but it can vary widely due to a lot of factors. A LOT of testing is involved. If you're registered via signup.iqfiber.com, we will call you the day it's ready. THE DAY! We are glad you're excited and can't wait to help.

@IqFiber How long after the underground conduit has been laid in my neighborhood (which was completed) until I can actually start getting fiber internet? I'm in Jax, Fl.

Here to listen 24/7 #customerservice #voicemail #voicemailtok

@DaiseyWTSP Daisey, we are grateful you told us. Can you DM us where you were? We have GPS and this will help us determine who this was. We take this extremely seriously -- please message us, with our sincere appreciation.

@IqFiber You may want to tell the people that drive the trucks with your name plastered all over them to drive safer before they KILL SOMEONE. Going way over the post speed limit, tailgating, and weaving in and out of traffic in a marked car is wild.

@WhiteJsurfwhite James, we did briefly, but customers are back up. Let us know if you're still down, please!

@IqFiber is there an outage at Atlantic beach, morning of 10/27/25

@rxse7en Answered your DM! See you over there

@IqFiber hiya, guys. Is service down in the Hodges and Atlantic area?

@kiteerakai @SmexyMajor @IqFiber Been an IQ Fiber user for 8 months now! It was a GODSEND!!

@RHill4241 @annatorch1965 @Xfinity @GreenlightFiber DM us your address and we will check for you. You're very kind! We have worked hard to have a good reputation -- we pride ourselves on being good humans.

@annatorch1965 @Xfinity I'm waiting for @IqFiber to come to my area. They have a great reputation. The same as @GreenlightFiber in Rochester. I had them for over 10 years. My total downtime was measured in minutes.

Well @Xfinity has a "Technical Issue" so we can't watch the Bills game. Why the hell so I have to pay you people for this shit?

@GHOSTLYxKNIGHT Are you back? Let us know!

apparently a neighbor or something broke my @IqFiber line today, im alot more reliant on the internet than i thought. sadge

🏃‍♀️ Who are you running for? At the DONNA 5K at TPC Sawgrass, every runner carries a story — a loved one’s fight, a friend’s memory or a personal victory. And with @IQFiber proudly sponsoring the back bibs, you can wear your “why” for everyone to see.

@kirbygator @CoxComm Darren, if you call us before Aug. 8, we will kick in the first month free. You can try us out with no risk.

Well… the time may be now to switch to @IqFiber. Have heard so many good things & again we have an outage with @CoxComm — #Shocker. This is becoming the norm and it gets old quick!!!

@AlexandraDinney Hi Alex. You might need a remote reboot -- and we can help. If you call us at 904-289-1000, you'll get a human right away.

@IqFiber is there an ongoing outage? Our internet has been going in and out (now fully out) for the last 3 days. I went to your website for customer help but no one is available until Monday?!

@YALLYWOODUSA Trying! Please DM us your address and we will check.

@IqFiber please hurry up! @comcast is killing me

@CJOsburn Those holes are that deep because there will be concrete fiber-optic vaults placed in them. They are designed to blend in, and while initial construction can be a jolt, our goal is minimal impact. If anything goes wrong, please DM us and we will immediately get on it.

@IqFiber They haven’t gotten to my house yet but they marked off 3 spots in my yard including one right in the middle of my front yard. They are currently digging 3-4 foot holes through all of my neighborhood.

So @IqFiber can just tear up my yard that I pay a small fortune in taxes and take pride in keeping nice and I have no say in it? Who in @CityofJax is getting paid? I’m happy with my wireless @Verizon home internet.

@lcurole We did have a partial upstream failure, but redundancies kicked in and traffic was rerouted. Some experienced minor degradation for a few minutes. Our network team's preparations for all scenarios ensured that our customers hardly noticed. We got your back!

@IqFiber You weren't routing to the internet from 11:22AM to 11:26AM. Traffic to 38.85.128.1 worked fine but publicly routable traffic was being dropped. Service is normal now. You guys are rock solid, first time I've ever had an issue. Thanks for all your hard work.

@William_D_Lee Yes. We bury the cable before the install so that it's not sitting out for weeks or months. We then run it through the attic (if there is an attic) and fish it down. Really easy for most houses -- and we make it as clean a look as possible.

@IqFiber how does IQ Fiber bring the fiber cable into the house? Do you route it through the attic, then down the conduit to the network box?

@rxse7en Sam, you are welcome! Please DM us anytime you have an issue. We are always here for you.

@IqFiber Yes, but customer service has been contacted and there is a ticket created for repair. Had no idea that customer service was 24 hour! Thank you.

@IqFiber has service been out for hours in the Atlantic and Hodges area and when will it be back up?

Bob, confirming you're back up. Please let us know.

@Oneangryjagsfan Hi Bob. We have an isolated issue near San Jose. We are on it. We will update you soon.

@IqFiber are you guys out? Any idea on when things will be restored? I’m trying to work.