reenigne

@ChrysalisCEO @Nocturn614 @Rackspace I am curious what I am going to find can you please elaborate. I have been downloading a few of my users.

@Nocturn614 @Rackspace What kind of errors are you seeing with your PST files? Missing or duplicate emails, or errors preventing importation of the file? I am still waiting on most of our files.

UPDATE (1/7): Rackspace's data recovery process for our Hosted Exchange email customers is currently progressing as expected.

@silvanatalie @Rackspace PR disaster a la hurricane Katrina. 30+ days and counting - bs updates and thanking us for being patient. who is advising you to do such a piss poor job of managing your communications?

@EricKillelea @ExpressNews @ricbrack Let's hear it for RACKSPACE PR TEAM ! @silvanatalie 2022 Award winning strategy 👏

NEW in @ExpressNews In an exclusive interview, #Rackspace identifies group behind #ransomware attack; recovery of customers’ data still uncertain w/ edits by @ricbrack expressnews.com/business/local…

@EricKillelea @ExpressNews "cautious about disseminating information " it's because they don't have backups. a normal company of their stature would of had backups and we all would of had our corporate emails back. instead we are clowning around with upper management trying to not tank their stock.

NEW in @ExpressNews Damage control: #Rackspace criticized by customers, experts for its PR response to #ransomware attack “Rackspace is not being very transparent with us, and we can’t access, in my case, six years of historic emails.” expressnews.com/sa-inc/article…

@EricKillelea @ExpressNews @ricbrack @Rackspace has done a terrible job of communicating with customers and essentially has held its customers hostage. nice article too bad no one for Rackspace actually reaches out to their customers. Almost 30 days later and still being held hostage...

@philrandall @Rackspace

@ImdaDoog @lee_stat_XRP @Rackspace same same the useless ones are already stored in outlook/mail app etc.. locally.

@lee_stat_XRP @Rackspace I take 'NONE' back ... I just found a few but they are indeed very small ... MB vs GB.

@Rackspace "At no cost to you, we will be providing you access to Microsoft Exchange Plan 1 licenses on Microsoft 365 until further notice. " This is a vague statement. I think it's time you clarify what this means in the future.

UPDATE (1/2): Rackspace Technology is now in a position to begin testing our procedures to facilitate a successful handover of email data to Hosted Exchange email customers. We have been working through a rigorous process to recover, test, and secure this data.

@Rackspace how about a real ETA??? A solid date of when we can expect our data back?

(UPDATE 1/3): We understand how important data recovery is to our customers, and we want to provide you with information on what Rackspace has been doing behind the scenes to prepare for the customer data recovery process, which we expect to start sharing with you soon.

On the 12th day of the Rackspace email disaster, it did not give to me … theregister.com/2022/12/14/rac… via @theregister

@Rackspace The 12 Days of RACKSPACE. Useless updates with no substance. Incompetent staff and management that does NOT care. Amar I hope you are reading this. You are literally holding us hostage. I don't care about your investigation restore server give us our data.

(UPDATE 1/4): As we continue working to bring our remaining customers back online, we want to reiterate some additional information around the measures we've taken to secure the Hosted Exchange email environment, as well as the status of our investigation.

@Rackspace Wow you guys are next level. 9 days in and we got the same nothing answers. Free our data so we can get our old emails.

We appreciate your continued patience and apologize for the inconvenience this situation may have caused our Hosted Exchange customers. We're here to assist - join us in chat on our site or by calling +1 (855) 348-9064 or +44 (0) 203 917 4743 (INTL). bit.ly/3ui4CGk

@Rackspace I have called and called and called and no one answers the phone. Rackspace you supposedly put 1000 people on this? Where are they ? I literally wake up in the middle of the night hoping someone will answer and they don’t. Zero communication

UPDATE: Since becoming aware of suspicious activity in our Hosted Exchange environment on 12/2, we’ve determined that the isolated disruption is the result of ransomware and our security team is working with a lead cyber defense firm to investigate. Status:bit.ly/3ui4CGk

@Rackspace Dear Amar this is a not good. I am not sure who advised you to send out this email. We need real updates on the situation, no one is answering the phones, chat is non existent, these "updates" what are they? At least ransomware attackers communicate.

Hosted Exchange outage: We’ve restored email services to thousands of customers on M365 & continue to make progress for affected customers. M365 is the best solution for customers who can implement temporary forwarding. Please see our status page for info: bit.ly/3ui4CGk

@Rackspace I can't even open a support ticket "Error encountered retrieving support tickets. Please try again, or contact our support team via email or by phone." #fail

Hosted Exchange outage: Along with M365, a temporary solution allows mail destined for Hosted Exchange to be sent to external emails. Rackers are calling customers, emailing alternate addresses and addressing chats & tickets. Please view status info: bit.ly/3ui4CGk.

@Rackspace It’s been 12 hours please provide updates. No chat support not answering the phones etc is NOT nice. Ur proposed 365 solution doesn’t work for our setup.