InFlow Analysis

Data-rich organizations are often workflow-poor. Deploying naked agents without context incurs a daily friction tax. A Universal Context Layer turns static data into kinetic value. Movement begets movement. My latest article for CIO cio.com/article/412962…

Excited to be a featured in @Zoom’s 2026 CX Trends report! We're moving toward the Universal Context Layer, where Agentic AI & humans speak the same language to solve problems instantly. No more silos, no more please hold zoom.com/en/blog/custom…

Patrick Stokes kicks things off #TDX25

Lifecycle for Agentforce 2dx #TDX25

AgentExchange announced at #TDX25 keynote. Here’s my quick take and analysis linkedin.com/posts/david-sm…

Some quick thoughts on the AgentExchange announcement from @salesforce today. linkedin.com/posts/david-sm… #TDX25

Join @DaveMario and me for an episode of #TheCrunch to discuss our thoughts and perspectives on #ZohoDay25 last week. @Zoho linkedin.com/events/7295162… #CRM #CX #Zoho #PlayazProductionsNewtwork

Thanks to @charlieisaacs for joining @DaveMario and me for a special #IRL episode of #TheCrunch on #PPN. A good time was had by all! #CRMPlayaz

Awesome times at #ZohoDay24 The outtakes were a plenty! Thank you @sandraklo @poojamittal20 @oliviaalbyn @jmw0202 @akshayasonasri @nanyasrivastava @ArielRhodes Steve Heisler and the entire @Zoho team for making it a great experience!! linkedin.com/posts/david-sm… #zohoday24

Hanging out @SpaceX with the amazingly good folks @Zoho On my way to Mars!! #ZohoDay24

The concept of a contextual unified interface for workplace apps as @rajuv described has been a holy grail for some years now. @Zoho is the closest to me with Zoho One, and will need to prioritize UX design to ensure intuitiveness and flexibility for user personas #ZohoDay24

@Zoho literally has an offering for and competes in every #DigitalWorkplace tech category. The operating system for your business essentially #ZohoDay24

Vijay Sundaram, CSO, @Zoho giving the State of the Business #ZohoDay24

@sandraklo kicks things off for #ZohoDay24

@Praval leading a panel discussing Transnational Localism #ZohoDay24

I admit it. Heading to #zohoday24, an annual event for analysts, I didn’t really know much about Zoho. 😬 😬 I mean, I knew the company and had seen some of their products in use (my wife uses Zoho to manage her coffee shops), but I quickly learned that Zoho is more than just one or two applications. So, I asked my good friend, David Smith @DaveMario from InFlow Analysis, to give me a quick overview of Zoho and help me understand how customers typically enter the Zoho suite. He also explained to me the concept of 🌎“Transnational Localism,” 🌎 something unique to Zoho’s growth philosophy. Check out this video 👇. If you are also unaware of the full extent of Zoho, I think this can also be a good introduction for you. (And thank you @sandraklo and @poojamittal20 for the warm reception) @TheFuturumGroup @Futurum_Intel

Looking forward to #ZohoDay24 Some quick thoughts linkedin.com/posts/david-sm… #DigitalWorkplace #Collaboration #EmployeeExperience #EX #CustomerExperience #CX

As we kick off Black History Month, many unseen heroes in Tech need to be celebrated and acknowledged. #BlackHistoryMonth #DiversityInTech #InclusionMatters ✊🏿✨ Love! Code, Culture, and Contribution: Reframing the Narrative of Black Brilliance in Tech linkedin.com/pulse/code-cul…

Moving from prompt-based to richer contextual experiences takes Duet AI to be more of a partner/assistant/expert advisor type role, which leads to where #GenerativeAI innovations will go and should #GoogleCloudNext

Duet AI is live now in #GoogleWorkspace It can clone you and attend meetings for you in Google Meet #GoogleCloudNext