Adene

@Dischem what is the final date in April that we can redeem any benefit points that we still have? One store tells me early April, another one tells me end April?

@StandardBankZA are you doing maintenance as my credit card details and balances are all zero on the app?

@wendyknowler Hi Wendy 🙂 update on the situation - I reached out to the business about the expired item and they were very accommodating in resolving the issue - I’ve received a new item and they were expired one has been collected - all at no additional cost to me 👍

@Its_Adene Please let me know, either way

@wendyknowler Hi Wendy, what recourse do I have if an online retailer sent me an expired product on an order (Black Friday one)? There was no disclaimer about expired products. One out of the 3 items was manufactured in 2022. Product is not used by me.I did a batch code check.

@wendyknowler Thanks again 🙏 I’ll certainly take it up with them. Let’s hope they don’t give me a hard time.

@Its_Adene Absolutely! That’s illegal.

@wendyknowler Thanks so much Wendy. Unfortunately they have T’s and C’s on their website about no return on Black Friday purchases. Can I still dispute this with them?

@Its_Adene Even if it wasn’t expired, you have a legal right to return it within 7 days, for a refund. (Cooling off period, in terms of the Electronic Communications & Transactions Act.) But given that it’s (undisclosed) expired, you should not be made to pay for the courier “uplift”.

@Dischem #UnlockBetterRewards 🙌

Don’t bin it, WIN it! 💚 Your till slip could be worth more than you think! Snap a pic of your slip, post it on your feed, tag @Dischem and use #UnlockBetterRewards to stand a chance to WIN up to R3,000 off every month - that’s R36,000 in discounts over 12 months! Competition runs 21 Oct – 21 Nov 2025. Ts & Cs apply. #DisChem #BetterRewardsLaunch #BetterRewards #BetterRewardsTillSlip

@WOOLWORTHS_SA DM sent 👍

@Its_Adene We’re really sorry for the disappointment you’ve experienced. To make sure this gets sorted out quickly, we’ll ask our Online team to step in and help. Please DM us your email and cell so they can get in touch with you as soon as possible?

@WOOLWORTHS_SA just updated my WW app and I’m still NOT able to access or even join the loyalty program. I’m irate about the vouchers / rewards that I’ve lost out on since the change to WW rewards. I’ve logged this a while back with your team and still NO resolution.

@Dischem The store eventually opened 15 minutes after opening time. Please just relay the message that the opening of the store should not be halted due to poor time keeping of the dispensary staff. They told me that it’s policy they can’t open if the dispensary manager hasn’t arrived 🤨

@Its_Adene Hi Adene, thanks for the mention and bringing this to our attention. We would like our team to look into this, kindly DM us with your contact details.

@Dischem since when does a store not open on time because the dispensary manager has not arrived? Not everyone requires dispensary. Your Eastgate store is an absolute joke?! 😡

@StandardBankZA Thanks. But I’m asking if this is affecting all clients or only some clients?

Good day, and thank you for contacting us and highlighting this matter. Our team has been alerted and is actively investigating to resolve the issue. Please be assured that reversals will be processed to correct the affected transactions, and once finalised, the funds will reflect back into your account. We apologise for the inconvenience caused and greatly appreciate your patience and understanding as we work to resolve this.

Some weird transactions are happening there by Standard Bank, eyo😳

@StandardBankZA Is this issue happening to all SB clients or just some?

@Athabzz Good day, thank you for flagging this. Could you please DM us more details about the transactions you’re referring to, along with your ID number and contact details, so we can investigate right away?

@Dischem Hi 😊 when will the NYX cosmetics be available in store?

@WOOLWORTHS_SA @Rasheeda_S I’m having the same issue and I’ve still not been able to register for the new rewards program ☹️

@Rasheeda_S Hi Georgia, the team is aware of this and is working hard to resolve it as soon as possible. Sorry about the inconvenience this causes. 😞

@WOOLWORTHS_SA hi idk if you’re aware but the Apple app keeps crashing and not even opening. I deleted and redownloaded it too but still no luck.

@Nedbank Thanks. DM sent.

@Its_Adene kindly send us a private message with your details so we can look into this further.

@Nedbank please advise WHY this message is being sent to me via sms and email when I don’t have a bank account with you?

@TAKEALOT 💙 it when my order is ready for collection two days earlier than expected #anythingyoucanimagine

@WOOLWORTHS_SA Thanks so much. DM sent 👍

@Its_Adene Hi Adene. Please share your email address and mobile number with us via DM so we can query with our online team.

@WOOLWORTHS_SA what’s happening with the My Difference tab on the app? I can’t even access it as the app just closes when I click on “Join My Difference”. There’s no option to update the app in the iOS App Store at this time.

@WOOLWORTHS_SA Hi, I’m still having zero success in being able to even sign up for the rewards program. The app just closes when I try access that section. I’ve updated the app and nothing. How can this be resolved?

@Its_Adene Please keep an eye on our feeds for upcoming updates, Adene. 😊