JP

@nuki_smartlock seems like the people in support have stopped responding to my messages. One of my 3.0 Pro locks will not stay connected to the internet. Own network, 3-4m from router…only device that disconnects. Clearly a faulty lock. When will I ever get some real help?

@British_Airways How is your call centre too busy when you have a message disconnecting every caller before they reach a person?

@British_Airways the phone number in Switzerland that you say to call when you cancel a flight is not in service. It doesn't even ring so that you can cancel the call like when you call the UK number after holding for a while. Not very helpful.

@EurostarsHelp I have a non-refundable booking in Berlin on Friday, but the German government announced earlier today that German hotels “cannot be used for tourist purposes”, and the German border has been closed from Switzerland, where I live. What am I supposed to do?

@Eurostars Germany has closed the border. Do you have an updated policy?

@Eurostars Can you please let me know what your policy is on non-refundable bookings with all that’s happening right now?