Jade Sarah McLovin

@JDSports purchased an item online on the 20th December that I need to return. Returns portal asks for the 9 digit order number however mine is only 8 digits long. Can I return this in store?

@Bradders_81 @crdil97 @DublinAirport @AerLingus Couldn’t find our suitcase, member of staff at @DublinAirport thinks it must still be in @londonheathrow 🤷🏻‍♀️

@Bradders_81 @crdil97 @DublinAirport @AerLingus We are on our way down to @DublinAirport now, will let you know how we get on!

Has anyone had any luck just going back to @DublinAirport and searching for their own luggage? #EI159 @AerLingus

@karrieb33 @AerLingus We are thinking of doing the same, we are missing a suitcase. Was there many people about looking for their luggage? Ours is “missing” for nearly a week

Living up to my ‘Karen’ name…..waited on the courtesy phone in Dublin Airport for 1.5 hours and trawled through a buggy graveyard…..but got there. The RELIEF! Thanks Nicola @AerLingus baggage

Thought I’d start the day off already in a bad mood and watch @GreysABC S11:E21

@UlsterBank one of my savings accounts has just disappeared from the app. Can someone please help me!

Why is it so difficult to book an MOT in Northern Ireland 😫

Mod pizza has terrible customer service but the pizza is 🔥🔥🔥🔥

@Translink_NI My brother has been sitting at the Greystone bus stop in Antrim for 2 hours waiting on a bus to get into Belfast City Centre. Is there service disruptions or what is the issue here?

**Doctors birthday cards**

PSA: If you haven’t got anything in for Mother’s Day, don’t bother. You’re too late. There’s nothing left.

@ThreeUKSupport I was advised to setup a payment plan with the debt collections agency for something that wasn’t my fault. My house will be black listed now and I’ll never get credit again.

@JadeMcCrainor Did you manage to speak with us, Jade? What did we advise? -Colby

NEVER take a contact out with @ThreeUK. I will be cancelling mine and the rest of my family’s contracts ASAP.

@ThreeUKSupport So now the contract has been permanently cancelled by Three and we have all this to pay and no working phone

@JadeMcCrainor That doesn't sound right, Jade. What is the bill for? Have you paid your bill monthly prior to this? -Colby

@ThreeUK your customer service is shocking.

@ThreeUKSupport We didn’t receive emails/letters or anything saying our bill was overdue

@ThreeUKSupport We were under the impression that the direct debit that was set up in store at the time the contract was took out was being sent to Three every month but we learnt on the phone the other day that Three had never received a bill payment from the contract started in July 2020

@ThreeUKSupport Ok, I will contact them again. The other issue we have is the £400 bill that arrived. We have had no prior communication regarding billing issues. What can be done here?

@JadeMcCrainor If you're still within your warranty period then we would ask you to contact Huawei and advise them of the issues you're having with the device. They would then details how to proceed forward regarding a possible repair -Scott

@ThreeUKSupport That’s different from what the in store colleague told us. It’s a Huawei Nova. We contacted Huawei and the told us to try some things, that haven’t worked. Should we try sending away to them for repair?

@JadeMcCrainor We don't have any repair centres, so we'd be unable to repair a faulty handset. What model of phone do you have and have you contacted the manufacturer of the phone yet? -Chris

@ThreeUKSupport and because the in-store colleague didn’t put any notes in the system we were told on the phone the other day that there was nothing they could do. Very stressed as I don’t know where I’m getting £400 from before March 5th

@ThreeUKSupport In the store we were told it couldn’t be sent away for repair because of COVID. A member of staff took our SIM out and put it in a different phone and it worked and they told us our phone was the fault but they never actioned anything