Jane Goite

It’s Monday and @Grubhub @GrubhubCare still hasn’t fixed my account. I was downgraded to Partner because of a GLITCH (100% to 0% stats without working). I live in Queens, you have me in NJ. FIX THIS NOW. Case #32386121. I can't work!

@Grubhub_Care @NeverNeveNevNeN It’s Monday and @Grubhub @GrubhubCare still hasn’t fixed my account. I was downgraded to Partner because of a GLITCH (100% to 0% stats without working). I live in Queens, you have me in NJ. FIX THIS NOW. Case #32386121. I can't work!

@NeverNeveNevNeN We’re so sorry about that. Rest assured that we’ll make this right with the Grubhub Guarantee. Please DM us and we'll look into it.

@Grubhub It’s Monday and @Grubhub @Grubhub_Care still hasn’t fixed my account. I was downgraded to Partner because of a GLITCH (100% to 0% stats without working). I live in Queens, you have me in NJ. FIX THIS NOW. Case #32386121. I can't work!

No Swag Gap😎 No Appetite Gap 🍣 No Cravings Gap 🍝

@Grubhub_Care @Grubhub That link leads to a general FAQ page. It doesn’t solve a technical zone error that your team already admitted to. I need a HUMAN supervisor to look at Case #32386121 and manually fix my NYC 11101 residency. Stop sending generic links and fix my account.

@JaneGoite21 @Grubhub @JaneGoite21 Hi! We’d love to help you out. Check out bit.ly/3mZzKY9 for more details on this.

@Grubhub_Care @Grubhub I’ve already checked the help links. This is a technical zone error (NJ/NYC) that your team already admitted to. Case #32386121. I don't need general info, I need a supervisor to manually update my 11101 residence and my Premier stats NOW. Please escalate this immediately.

@Grubhub_Care @WhatsupMeg Stop ignoring your Premier drivers! I’ve been stuck for 3 days with a technical error you already admitted to. Case #32386121. I live in NYC, but your app has me in NJ, destroying my stats while you stay silent. Is this how you treat your top-tier fleet? Fix it! 🛑📉

@WhatsupMeg We apologize for this experience and our team is on it. DM us so we can work on fixing this!

Grubhub is the worst. They won’t refund me because it’s been over 48 hours but yet I put the request in right after I didn’t receive my food. My app says “refund not posted.” How am I supposed to know that “refund not posted” doesn’t mean it’s ever coming. 😑

@Grubhub Stop ignoring your Premier drivers! I’ve been stuck for 3 days with a technical error you already admitted to. Case #32386121. I live in NYC, but your app has me in NJ, destroying my stats while you stay silent. Is this how you treat your top-tier fleet? Fix it! 🛑📉

Day 3: Still ignored by @Grubhub_Care. Premier status being destroyed by their own technical glitch. Case #32386121. @Grubhub

@Grubhub_Care @Grubhub Need urgent help with a market transfer. I'm a Premier Driver (96% Acc / 94% On-time) and verified resident of Long Island City (11101). Support is ignoring the Premier policy for my NJ to NYC transfer. I need to work where I live. Ticket: 323647964.

@Uber_Support @Uber Support My account is blocked due to a system error. I sent proof of my request to delete a duplicate account from Dec 2025. I’ve been waiting for the Specialized Team for over 24h. I need to work! DM sent.

@InstacartHelp @AndrewEdwards07 @InstacartHelp Hi! I also need help with my background check. I'm a NYC bicycle shopper using a Non-Driver ID and FADV is stuck. I already sent a dispute email. Can you please check my post or open DMs to help me escalate? Thanks!

@AndrewEdwards07 Hi there! We can only imagine how frustrating this must be. If you need help, you're welcome to contact our customer support team at 1-888-246-7822 or chat with us to report any issues. We hope this helps. 🥕

@InstacartHelp paid extra for priority delivery and ended up waiting over 20 minutes past delivery time. Now you’re not going to refund my priority delivery fee?! #scam #dobetter

@InstacartHelp Hi! I’m a bicycle shopper in NYC. My background check is stuck with FADV because I have a Non-Driver ID. I need help to escalate my dispute since I don't need a driver's license for a bike. Can you please open DMs so I can send my details?

@InstacartHelp estoy tratando de empezar como Bicycle Shopper en NYC. Mi ID es de No-Conductor del DMV y el sistema de antecedentes (FADV) se quedó trabado pidiendo licencia de conducir. Ya envié un correo de disputa, ¿pueden ayudarme a que verifiquen mi cuenta como CICLISTA? 🚲

Hi @Uber_Support , I'm a NYC driver deactivated due to a 'duplicate documents' error. My docs are 100% original. I've already deleted my old account to fix this. I've worked 8 months successfully on my current one. Can a human review my case? My income depends on this. Thanks!