@O2InstituteBham What is the latest entry for cooper Allen tonight please?
English
Jennifer Smith
5K posts
Jennifer Smith
@Jenbug82
Mummy to Alba Mae Blossom. IT Service Delivery Professional. Bookworm, Dance Mum & collector of shoes.
Leeds, England Katılım Haziran 2012
570 Takip Edilen360 Takipçiler
@TravelTownGame Hi I have bought the end of season pack for £35 and the app crashed and I got all the gems but only one pack of cards as it crashed and that’s the only reason I bought it!
English
@houseoffraser Nice work, my sons coat has been delivered complete with a stylish security tag attached!! Your chatbot is useless and apparently an email takes 7 days to be replied to! I ordered online for convenience, I really don’t have time for this!
English
Hi @g__j please can you help my friend out with this issue. She isn’t having the @OctopusEnergy experience the vast majority of us normally have.
Jennifer Smith@Jenbug82
Why are energy suppliers so incompetent? @OctopusEnergy don’t bill me for 6 months despite my efforts to get them to do so! Then say I need new meters, guy turns up today, no new meters in sight, said he was booked to look at the old ones! I ring up, nobody can help! #igiveup
English
Oh and @OctopusEnergy also promised me a 40% refund on the higher tariff they were now gonna have to bill me on, bill arrives, no refund! @ofgem these clowns don’t ring me back and I’m 2 grand in credit with them due to this! Any help appreciated!
English
Why are energy suppliers so incompetent? @OctopusEnergy don’t bill me for 6 months despite my efforts to get them to do so! Then say I need new meters, guy turns up today, no new meters in sight, said he was booked to look at the old ones! I ring up, nobody can help! #igiveup
English
@OctopusEnergy I never thought it would be this difficult to be billed by an energy company! No Ele bill since Feb and no gas bill since May, over £2k in credit and I just want a bill but am being repeatedly ignored!!!
English
@AskVirginMoney A complaints manager called me yesterday and assured me this would be fixed by today. No surprise that it is not fixed! Honestly it’s a joke. I have not been able to use the accounts properly for around 6 weeks now.I am not paying an account charge for something that doesn’t work
English
@Jenbug82 Hey Jennifer,
We're really sorry about the inconvenience that this is causing for you and understand how frustrating this can be. We have marked this as urgent for you, someone will be in touch once this has been resolved. Thanks ^KM
English
Still no reply and still not working!! What a joke @AskVirginMoney
Can anyone recommend a bank account with savings pots that it reliable please?
Jennifer Smith@Jenbug82
@AskVirginMoney when will the issue with money pots on the app be sorted? It’s two weeks now and I’m going to move all my accounts elsewhere if this isn’t sorted soon!
English
@AskVirginMoney Still not working and no update! Your service is shocking
English
@Jenbug82 Hi Jennifer, we are aware that this is extremely inconvenient and we apologise for that. We have the team working on it and hope for it to be resolved ASAP. ^HM
English
@AskVirginMoney When is this likely to be resolved? This has been ongoing for a month and we are both paying for signature accounts where we cannot use the most basic of functions! I can’t even use the website on my phone this won’t display all my accounts, I have to use my laptop.
English
@AskVirginMoney I have just waited over half an hour to speak to somebody on your online chat on the app and once again it has logged me out despite me not leaving the app or allowing the phone to go to sleep. I need this fixing as does my partner!
English
@Jenbug82 Hi Jennifer, we will get our tech team to look into this as a matter of urgency. Thank you for your patience. ^HM
English
@AskVirginMoney I have just uninstalled and reinstalled the app yet again and the pots appear, allow one transfer then disappear again! Please can this be raised! I don’t have time to wait on hold for ages to speak to someone. My partner has the same issue so it clearly isn’t resolved your end!
English
@Jenbug82 Hi Jennifer, thanks for confirming that. The issue was resolved and the fix was to uninstall and reinstall the app. If this still doesn't work, please give us a call on 0800 121 7365 and the team will raise a tech issue for you. ^HM
English
@AskVirginMoney It’s current accounts and it’s not logging in, it’s the fact that I can’t see my savings pots to transfer from them
English
@Jenbug82 Is it the Credit Card or Mobile Banking App that you're having trouble logging in on? ^TR
English
@AskVirginMoney Yes I have removed the app and reinstalled it several times also. Virgin support told me it was a known issue about a month ago!
English
@Jenbug82 Hi Jennifer,
apologies for the delay in getting back to you.
Have you checked to see that you have the most up to date version of the App? ^GW
English
@OutwoodFreeston Hi, thank you, I spoke to school today and they have seen her and given her the correct details. Thanks again
English
@Jenbug82 Hi. Please ask your daughter to speak to a member of staff in the dining room tomorrow and we will arrange support.
English
@OutwoodFreeston My daughter, yr 7, is struggling to access Google classroom, i can’t find any resource on the school site to help or see if she is doing it right, can someone help? She’s upset that her homework will be late if she can’t access it. Thanks
English
@AskVirginMoney when will the issue with money pots on the app be sorted? It’s two weeks now and I’m going to move all my accounts elsewhere if this isn’t sorted soon!
English
🎶You got a friend in me 🎶
#gusandrodney #mrgus #rodneydoodles #cockapoosofinstagram #myboys instagram.com/p/CiVsN4aMEw-s…
English