Jerome's Furniture

@hbusta21 Hello Holly, we are very sorry for the wrong item being sent out. Please provide us with the contact information at jerrycares@jeromes.com and we will be happy to assist with this.

@JeromesFurn where is my loveseat? You have now delivered the incorrect loveseat two times! I don’t understand what’s happening and I’m not getting any answers! The worst part is that no one at Jerome‘s seems to know what’s happening either! I am so frustrated!

@DrDee1994 We apologize for any inconvenience regarding the service provided. If you can please forward the order information to us at jerrycares@jeromes.com and we will be happy to look into this further to see what we may be able to do to help resolve this matter.

@JeromesFurn I’m getting frustrated with your customer service!!!! I’ve had a problem for months that’s not being addressed appropriately!!!!!!!

@CbadTrojan We apologize for any lack of services being honored regarding your extended warranty. We would be happy to look into this to see what we can do. Please provide us with the order information at jerrycares@jeromes.com and we can see what options may be available.

@JeromesFurn I have been trying to assistance from someone in your corporate office and all I get is voicemail hell or sales people that can only take an order. The extended warranty you sold me is NOT being honored by the company that you sold to me. Please contact me!

@TheeKingCJ @xslowdecay @PetcoPark Thank you for reaching out. Unfortunately this is not longer a promotion we are running.

@xslowdecay @JeromesFurn @PetcoPark @JeromesFurn WE DEMAND ANSWERS JEROME

@JeromesFurn WHAT DO I HAVE TO DO TO SIT IN YOUR RECLINER @PetcoPark PLEASE HELP ME. I NEED IT

@TonySeruga Hello Tony, We wanted to reach out again to look into this to try to resolve this matter. If you can please provide us with the order information at jerrycares@jeromes.com we would be happy to see what we can do. Thank you.

Well, I needed yet another crisis like I needed a hole in my head, especially with Yolanda starting a new chemotherapy this morning. My electric recliner from @JeromesFurn gave me a fireworks show, followed by a quick smoke bomb, and is now frozen in the recline position. That made me think, I wonder how many house fires resulted from a power recliner. Initial data from a NFPA report analyzing 2010-2014 data, home fires that began with furniture averaged 5,630 per year. Electrical failures or malfunctions were factors in 14% of these fires (approximately 790 fires annually) and representing 12% of the associated deaths. These electrical issues encompass a range of appliances and equipment, including those integrated into furniture like power recliners (e.g., overheating batteries, wiring faults, or power supplies). The image is for illustration/entertainment purposes. You’ve got to laugh or you’ll cry. 😉

@TonySeruga We are very sorry to hear of this issue regarding the chair. We would be happy to look into this further to ensure that this is resolved. Please provide the order information at jerrycares@jeromes.com and we can look into this right away.

@ChrisFe53962991 @MyBobs We understand the importance of flexible payment methods and appreciate you highlighting this. Although ACH payments aren’t currently offered, we are reviewing potential solutions to improve accessibility and convenience.

Hey @JeromesFurn and @MyBobs ! WHY DON'T YOU LET PEOPLE PAY WITH THEIR BANK ACCOUNTS 🤔 YOU ONLY EXCEPT CHECK BECAUSE YOU WANT TO ADD LATE FEE'S EVERY MONTH OR BE DIFFERENT OR JUST DIFFICULT TO PAY YOU GUYS WHAT WE OWE! YOU WONDER WHY YOU ARE SLOWLY GOING OUT OF BUSINESS

@renee070457 Hello Renee, we do advertise in both English and Spanish languages, depending on the network and majority audience. Thank you.

@JeromesFurn are you selling to Mexicans only ????? Can’t understand a word of your commercials , try English

@melisahcortez We are sorry for any difficulties in getting the dining set on order for you. If you can please provide the order info at jerrycares@jeromes.com we would be happy to see what options may be available to ensure that this matter is resolved.

@JeromesFurn I’m not a fan of you guys right now. Our third problem with our dining table delivery

@24SoCal8KB We apologize for any lack of repairs on the bench during the service. We strive to provide the best service possible and we regret to hear that this was not the case. If we can help with anything, please let us know at jerrycares@jeromes.com and we will be happy to help.

@JeromesFurn If you guys are going to send someone out to repair my dinning table bench, they should actually repair it, not just stick 2 screws and call it done! This is a repair.. Leave it to a Union Carpenter to just handle it! Covered and done!

@candice_wang We apologize for any confusion regarding the sales tax promotion. If you can please reach out to us via email at jerrycares@jeromes.com, we can look into this further to see what we may be able to do. Thank you.

I don’t really understand difference with promotion price and price guarantee. I paid higher price with saying price guarantee. However, on the 2nd day, they have promotion with price including sale tax. They said they don’t call it lower price. Jerome’s doesn’t pay taxes!?!?

@JeromesFurn Also, after I purchased within 24 hours, they have promotions. I wasn’t honored by that promotion price. I talked to a manager. He said the promotion doesn’t means the price guarantee.

@travelfortreez We are sorry to hear about any issues, but we are happy to hear that they were resolved. If there is anything we can do to help anytime, please let us know at jerrycares@jeromes.com and we will be happy to help.

@JeromesFurn After spending thousands of dollars on the top of the line leather furniture and having a minor problem with it. I am happy to report your warranty service team did well once prompted to do more.

@Cole10766275 We are sorry for any inconvenience regarding the initial item having termites and for any quality issues on the new item. If you can please provide us with the order information at jerrycares@jeromes.com we would be happy to look into this. Thank you.

@lacoyotee We apologize for any issues with the set you received. We would be happy to look into this to see what we may be able to do to help. If you can please provide us with the order information at jerrycares@jeromes.com we can see what options may be available. Thank you.

@mgamor I am sorry for the wait in getting the merchandise. Arrival dates are estimated and can change, however we can understand the frustration. We will reach out shortly to assist further, however please let us know if you have any concerns at jerrycares@jeromes.com anytime.

The cherry on the cake: now has a 20% discount!! ghhhhhhh!!!!!!

why does it take so long to deliver a sofa @JeromesFurn??? I've been waiting for a month, it's a long time! I was warned about it but I didn't think it was true. I'm starting to consider the possibility of cancellation of my order #fail

@BRKLYNCJ Hello CJ, I am sorry for any inconvenience regarding your experience with us. We will reach out shortly to assist further, however if you have any questions or concerns, please let us know at jerrycares@jeromes.com and we will be happy to assist however possible.

I will never ever shop at Jerome’s Furniture again, and I will never refer anyone to them! Been dealing with them since April!! What a flipping joke! @JeromesFurn never again!

@ThomasWilson_82 Hello Tommy, We are sorry for any damage caused and for any lack of assistance in getting this matter resolved, however if you can please provide us with the order information at jerrycares@jeromes.com we would be happy to look into this to assist further.

@MiguelG49842080 Hello Miguel, we are sorry to hear of the issues with the merchandise and in getting assistance. If you can please provide us with the order information at jerrycares@jeromes.com we would be happy to look into this to see what we may be able to do to help.

@karenovasquez Hello Karen, we are sorry to hear of any discomfort. If you can please contact us at jerrycares@jeromes.com and provide the order information, we can look into this further to see what we may be able to do. Thank you.

@JeromesFurn hi I bought a couch a few months ago and it is so uncomfortable. It’s like it’s getting worse. I think there’s something wrong with it.

@Tagteamx4 Hello Ginger, we are very sorry for any inconvenience caused during the delivery process and for the difficulties in getting these matters resolved. If you can please provide us with the order information at jerrycares@jeromes.com we would be happy to help however possible.

@JeromesFurn nothing but trouble from things purchased now not available, not delivering things when said with no phone call, to now scratched furniture and being hung up on 3x when called to then wait on hold for 15 minutes to then leave message. Terrible customer service.