Jillian

@AerLingus When online check-in opened the only seats we could select with the infant icon were in the premium section, why was this the case? Why were there no infant icon seats in the non-premium sections? We have submitted a claim online.

@Jillybeany1 Hi Jillian, you can assign your seats in advance free of charge for all fares. Unless you decide to pick a Saver Fare, then you will have to wait until check-in opens in order to assign seats. You can find out more about travelling with an infant at aerlingus.com/travel-informa…

@AerLingus Still waiting on a response to @harpurace query re infant seating only being in the premium area on Faro to Dublin flight? Can you please advise?

@AerLingus This has been previously provided as requested in the above thread but I have now sent this again by message.

@Jillybeany1 Hi Jillian, can you message us with your booking number and we can check this? twitter.com/messages/compo…

@AerLingus My husband @harpurace logged in at the 48hr mark when check-in opened to book a seat and all seats for infants were in the premium section. There were no standard seats available, why would this be the case?

@Jillybeany1 Hi Jillian, infants between six months and two years old can sit on an adult’s knee. You may buy a seat for the infant at the appropriate fare. You can assign seats 30 hours before departure- if there are no Standard seats left you can purchase a premium one or one will assigned.

@AerLingus To reiterate my question, why as a passenger travelling with an infant was I not able to select a seat free of charge when check-in opened? I was only able@to@select a seat for an infant in the premium area this incurring an extra charge.

@Jillybeany1 All passengers onboard have a seat as guests as they are unable to stand during the duration of the flight. Some guests will purchase a fare where they can assign their seat when they make the booking, others will choose to assign a seat free of charge when check-in opens.

@AerLingus I have not submitted a claim as I was not aware of this process but shouldn’t have to do this as I should not have been financially penalised for travelling with an infant. My main concern is as to WHY passengers with infants are being charged to have a seat on the plane?

@Jillybeany1 Thanks for this Jillian, have you since submitted a claim to the Customer Relations team? They will set up a case file for you and review this for reimbursement. Please send all information to aerlingus.com/support/custom…. Once you have your case file reference please let us know.

@AerLingus Booking Reference was 26IHKN. Fee charged for 3 seats highlighted below. My husband & our infant were required to choose a premium seat in order to check-in for the flight.

@Jillybeany1 Can you share the email and booking reference, Jillian? twitter.com/messages/compo…

@AerLingus I was forced to pay for a premium seat on the flight as there were no regular seats available for infants even though I tried to check in at the 48hr mark. Very poor form forcing families to pay more money after flights have been purchased.

@Jillybeany1 Hi Jillian have you since been able to assign seats for your flight today? We can assist you here.

@AerLingus Have sent my query via messenger. Will this be answered considering it does not apparently fit the criteria of anything in the menu selection?

@Jillybeany1 Hi Jillian, please Message us here with details of your query. twitter.com/messages/compo…

@DundrumTC Is the baby feeding room open?

@Luas Can you please advise how those of us who need to avail of lifts are expected to use the service presently with 4 locations on the green line out of service? Paying a full price fare for 1/2 service seems unreasonable?

@Jillybeany1 Hello Jillian, information has been updated. Please accept our apologies for any and all inconvenience caused. Kind regards, Mary.

@Luas Sticker outside Charlemont lift reading ‘Door out of order’ and lift is not working. Balally, Kilmacud & Ranelagh lifts already noted as out of order. Can you please update news to include Charlemont so people are not further inconvenienced like I am now stranded @ platform

@Luas Charelmont lift out of order but not reported on app. Lift Maintenace at Ranelagh. How are those of us who need lift supposed to use service in the area today? I was left stranded at Charlemont with buggy at 10.30am.

Hi @Luas Lift at Balally not working despite the app staying that all lifts are in working order. Stranded with a buggy 😳

@Luas No 7.00am Tram on 20/02 either - is there a different reason for yesterday’s delay?

@Luas No 7.00am Tram at Leopardstown Valley on 20/02 or 21/02 - 20 min wait between Trams from Brides Glen Northbound. Will normal service resume on 22/02 or permanent timetable change?

@AerLingus Left my scarf on flight EI0748 to Bilbao just now - seat 10b. It is of sentimental value, any help would be appreciated

@LovinDublin @harpurace for the new place 🏠🏠🏠

2 tickets to Ireland V South Africa 4 Pints of Heineken 2 Match Day Burgers 1 #MatchDaySorted RT to win, winner announced on Friday

@emirates thanks Jamie on flight EK162 for surprising us with some lovely treats and photos on the first leg of our journey to Cape Town!