John Willmott

@John_NH

NelsonHall CEO. Also responsible for assessment of vendor capability in digital operations transformation

Katılım Ekim 2009

165 Takip Edilen1.7K Takipçiler

John Willmott@John_NH·17 Nis

NTT DATA is investing in #AI to augment and empower employees by designing systems around human intelligence...

John Willmott@John_NH

.@JohnL_NH has published a new @NHInsight blog post – 'NTT DATA Focusing on Responsible Innovation & Human-Centric AI': reimagine.nelson-hall.com/articles/ntt-d… #ITservices #AI #AIOPs #AgenticAI #BPS #Innovation @nttdata_inc @NTTData

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John Willmott@John_NH·13 Nis

.@IvanK_NH is launching a new @NHInsight #CXTransformation2026 report. It will assist buyers of CX transformation services to differentiate across providers and select services most relevant to their customer support and revenue generation needs.

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John Willmott retweetledi

Mike Smart@MikeS_NH·10 Nis

We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more... linkedin.com/pulse/operatio…

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John Willmott@John_NH·13 Nis

'With the adoption of #AI, the speed at which the technology is evolving has taken most industry players by surprise, leading to ambiguity about the right use cases for AI adoption.'

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John Willmott@John_NH·13 Nis

Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services #automation...

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John Willmott@John_NH·13 Nis

.@AkhilaH_NH has published a new @NHInsight blog post – '@Nasscom ‘26: IT Service Vendors Realign as AI Orchestrators' reimagine.nelson-hall.com/articles/nassc… #ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity

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John Willmott@John_NH·13 Nis

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John Willmott@John_NH·10 Mar

The four overarching themes from our recent in-depth analysis of advanced digital workplace services: -Expanding AI-enabled workplace capabilities -Experience Management Office (XMO) approach -Smart workplaces and sustainability -Expediting digital re-skilling and up-skilling

NelsonHall@NHInsight

'...there will be increased development of #agenticAI suites of agents and agentic workflow orchestration use cases targeting LOBs across the enterprise...' – #NelsonHall blog post: reimagine.nelson-hall.com/articles/1339 #DigitalWorkplace #ITservices #GenAI

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John Willmott@John_NH·6 Mar

'Clients who augment #AI, IT/OT convergence, #IoT-enabled intelligence, and autonomous execution, and work towards building an ecosystem of in-sourced as well as vendor-managed supply chains, will be able to realize the true potential of an autonomous and connected supply chain.'

NelsonHall@NHInsight

5 key supply chain trends poised to reshape the industry and redefine vendor offerings in 2026 and beyond – #NelsonHall blog post: reimagine.nelson-hall.com/articles/1335 #SupplyChain #Operations #AgenticAI #AI #ML #ESG @vaibhav_NH

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John Willmott retweetledi

NelsonHall@NHInsight·27 Şub

A terrific, thought-provoking post from @GauravP_NH. So what would you name YOUR AI agent...? linkedin.com/posts/gaurav-p… #GenAI #AgenticAI #AI

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John Willmott@John_NH·2 Mar

.@movate_inc plans to expand the sales of BizGenie as part of its CX services or its SalesEdge model, but also as a managed insights capability, along with other analytics services such as forecasting...

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John Willmott@John_NH·2 Mar

BizGenie has six active CX services clients where Movate operational leaders access the information. It has another six non-CX clients, primarily in retail and ecommerce use cases for internal use...

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