Julia Swain

@nectar I’ve had 3000 points deducted from a store in Purley Way yesterday??? I’m nowhere near there and have not spent any of my points. I too save them for Xmas. What’s happening?

Good morning everyone. We're here from 8am to 8pm to assist with all your Nectar queries. Abbie, Chris

@O2 so it’s not a free kids meal at Pizza Hut after all despite you claiming it is. Really disappointed. Didn’t find out until after I’d ordered.

@Village_Hotels why despite being a Village Gym member and paying over £150 for a night in 1 of your hotels at the weekend did I have to pay £4 for towels just so I could have a swim with my family during our stay? And no, I didn’t get the 20% room discount I was promised either

@thewhitecompany I’m so so disappointed with my Winter reed diffuser. Have you changed the formula? I bought one online and there is zero fragrance in the room. I’ve had one every year and they typically fill the house with the smell of Christmas but this year - nothing.

@nectar Should be or are?

@JuliaSwain1 They should be. Ken

Good morning folks! The middle of the week already, Friday is so close, we can almost taste it. Hope you are all keeping well? We're here till 8pm, so any queries, let us know! Kelly & Caitlin

@nectar I’m not asking about backdating. I’m asking for new shops - are they being added?

@JuliaSwain1 Hi Julia. Yes, the points are being backdated and added. Thanks for your patience. Ken

@nectar Is the nectar bonus points issue fixed now?

Any we're back, it may be a dark and rainy to start to the day, but we're here to see if we can brighten it by helping with all your Nectar needs. We'll be here till 8pm, so feel free to get in touch. Michael S, Ryan and Ken

@sainsburys @Harlow_John79 How do you not know that this is due to a technical issue that according to Nectar you are working hard to resolve??? It’s been going on for 4 weeks now. Bonus points from the app always arrive in the day of delivery. Always. Never within 28 days. Appalled that you don’t know

@Harlow_John79 Hi John. I appreciate that your points may appear quicker sometime, however, it can take up to 28 days. Please keep a note of the points you've missed and get back to us if you've not received these after the 28 days has passed. Ryan M

@sainsburys I have noticed that for a number of weeks on our online shopping the bonus points of our saved items on the Nectar App haven't been added to our points. There are over 400 points missing this week and they haven't been added for the whole of September.

Why has it become acceptable for call centres to have call waiting times of an hour? Twice today @Sainsburys_Bank I have tried to obtain a product from you today and given up. I can’t do it online. I appreciate the need to reduce cost but at the expense of new business? Really?

@nectar Apparently it’s nothing to do with Nectar, but Sainsburys. I just called Sainsburys and they don’t know anything about it. So it sounds like no one has got a clue when this will be fixed.

Good Morning! I hope everyone had an amazing weekend. We're here till 8 tonight, so just drop us a message. Caitlin, Kelly, Rob & Chris

@sainsburys @Wayneandlouie How do you not know, @sainsburys that there is a huge issue with bonus nectar points. Nectar claim it’s nothing to do with them and you are fixing it. They are always added on the day of delivery and no one’s had any for 3 weeks. Really poor.

@Wayneandlouie Hey Wayne, the bonus Nectar points can take up to 28 days to add onto your account. If this doesn't happen with this time please come back to us here. Take care, Jennifer

Morning folks! What's everyone's plans this Saturday? The team are here to help until 11:30pm this evening. Natasha

@sainsburys When are you going to resolve the nectar bonus points issue? Nectar are saying it’s your problem to resolve, not there’s. It’s been almost 4 weeks now. If you’re no longer rewarding loyalty then I would imagine most loyal customers will go elsewhere…

Happy Sunday! The team are here to help until 11:30pm this evening. Hope everyone's having a nice chilled day! Beth

@nectar Same here. When will we get them at point of sale again?

Good morning everyone. We'll be here until 5pm to answer all your questions today. Chris

@nectar Yet when I asked Sainsburys about it they said it was an issue with Nectar 🤷‍♀️ It’s Nectar that issued the points, isn’t it?

@JuliaSwain1 We can only provide information that has been passed on by Sainsbury's. We don't have details of when this issue will be resolved, but we can confirm when the bonus points you’re missing should be applied by Sainsbury's. Rob

And with that, the weekend has arrived, hope it’s a good one for everyone. We’re away for the night now but we’ll be back bright and early at 9am, so feel free to get in touch if you need a hand. Michael S

@nectar @SmokeyTBarthol1 Sorry to hear? How do you not know?? I keep asking when it will be fixed and you keep telling me about backdated points. I want to know when it will be fixed and we’ll get them on the day of the shop as usual.

@SmokeyTBarthol1 Hi. Sorry to hear the issue with bonus points is still ongoing. Sainsbury's have got back to us confirming all bonus points will be backdated within 28 days of your transactions. Please do let us know if you don't receive those 28 days after your transaction date. Rob

@nectar Another @sainsburys delivery, another week without @nectar bonus points. 4 weeks now. Time to shop elsewhere as it doesn’t appear Nectar are doing anything about it. If @sainsburys aren’t rewarding loyalty, @Tesco it is!

@nectar When will the bonus points issue for @sainsburys be resolved? It’s been 3 weeks now.

That's a wrap for this evening guys, thanks for getting in touch. We will be back from the usual time of 8am tomorrow morning, to assist with all your queries. Take care, and have a lovely evening everyone. Rob & Kelly 👋

@nectar When? You’ve been saying ‘ASAP’ for 2 weeks now. I’ll be shopping at Aldi until the issue with @nectar and @sainsburys has been resolved.

Good morning all you Nectar fans out there, we're back and raring to help with all things Nectar. We'll be here till 8pm tonight, so keep those questions coming. Michael S and Chris