Kannan

@AmazonHelp Thanks, I have provided the contact details there. @amazonIN In the end, I still missed my time-sensitive gift, because I placed my trust in the "Guaranteed delivery". :(

@kannan We'd like to have a member of our Operations team look into this. Please provide your details, including order and tracking numbers, here: amzn.to/3RTmKmV. We'll get back to you with an update as soon as possible. -Daniel

@amazonIN just experienced a pathetic service with no accountability at many levels from Amazon India. Why is it simply okay for your delivery person to ignore calls, accept it and not talk (I could hear all the traffic noise clearly and once there was a side conversation too).

@AmazonHelp I get response only if I tag @amazonIN or @amazon, goes to show that the response is just to keep the tracking metrics in check.

@AmazonHelp I will get better, more empathetic response from ChatGPT. You haven’t asked for order details, my Amazon ID nor have asked me to DM any details. How is this understanding? How will this help me?

@AmazonHelp Understanding is such a template response, there is no empathy shown by anyone I interacted with @amazonIN today

@kannan We understand your concern here. The feedback will be taken into consideration, and it will be circulated internally for review and improved performance. -Ateeb

@AmazonHelp Ateeb, I haven’t gotten to the bottom yet, upon the assurance of one of the agents I placed a second order blocking another huge amount in my credit card. The rep promised price match but closed the chat before it was done. Doesn’t this sound like scam?

@AmazonHelp Another highlight of my conversation with @amazonIN, The reps are closing my chat conversations. Not once or twice, I have spoken to 3 reps who have all closed the conversation mid way. I hope @amazon is listening

@kannan We understand your concern. Please reach out to us here: amzn.to/3JT9ckz, so we can better assist. We'd like to help. -Daniel

@AmazonHelp @amazonIN ‘s repeated suggestion of order again is not feasible for pricey items as it will block the credit in the card (the refund for the returned order is not credited back to my account and it looks like it’ll take 5-7 business days for it)

@AmazonHelp How is that @amazonIN is claiming I exchanged my old phone (IMEI blocked) when it clearly hasn’t happened?

@AmazonHelp Daniel, I have been chatting with your rep for the past hour and a half and it is extremely frustrating. I’m not getting any proper resolution. This is the very reason I had to resort to Twitter/X

@AmazonHelp Going through @amazonIN Twitter feed, I can see that I’m not alone. How can @amazon let this continue with no accountability? What do I get for being a loyal prime member (10+ years between @amazonIN and @amazon )

@kannan We regret that your order is being sent back to the seller. An order that has been returning to the seller cannot be reinstated. Please place a fresh order if necessary, and we'll be sure to relay your feedback for internal review. -Ateeb

@AmazonHelp Ateeb, here is what is appalling 1. I opted for an exchange of phone, now the IMEI is blocked from using for exchange again 2. This is a time sensitive order, new order will not come in time 3. The price is higher now 4. not the first time this is happening This feels like scam

I ordered something special as a gift, it was time sensitive, how will I ever trust this platform? @amazon US is 10 times better, they at least respond properly. Did I mention I am a prime member ask the while? That’s the cherry on top. (3/3)

And in the end my order was simply sent back!! All this happened after I spoke to Amazon rep on chat and while i was getting assurance that they spoke to the delivery team and my package will be delivered properly. (2/3)

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