Kate Morris

@UberUKI_Support Also extremely worrying it takes over 2 months to get a reply about an account hack (still no response to support tickets), when this is person data and now my card has been used, unauthorised due your negligence!! @UberUKI_Support @Uber_Support @Uber

@UberUKI_Support To confirm, yes you have just sent me a DM but just told me to complete a support ticket. I have done this 4 times now, with no response from Uber and now my card had been used so this is not helpful at all!

@Uber my account has been hacked, personal data compromised, which I have reported to Uber twice on the help pages and still not heard anything back. Awful customer service and pure negligence to a very sensitive situation involving personal data!!

@Uber Still no reply from @Uber @Uber_Support after reporting my account hack 3 times on the support system they told me to use. I’ve now had a charge on my card so this is now fraud and negligence from Uber. Reported again for the 4th time, but will take legal action

@Kate__Morris Thanks for reaching out, Kate. To help you properly with your concern, please reach out to our support via this link: z.uber.com/7OIBYr.

@Uber_Support @gingerade7 Definitely lying here, had no DM from uber or even a response to now the 3 customer tickets I have made which was title account hacked. Absolutely the worst customer service, actually worrying and concerning how you are handling customer personal data

@gingerade7 We understand your concern about the issue with your account access. We've been in touch via DM. If you have any questions, please let us know by replying to that message.

@Uber Are you joking!!!! This is actually seriously worrying that a company as big as Uber handles their customer data and issues like this!! As I have mentioned on several occasions now I’ve already done this twice, so there is no point me doing it again as your team do not respond!!

@Kate__Morris Hi Kate, Our support team should be reached out to via this link: spr.ly/6019FYJ3L to help you with your concern. Your issue should be described there, and your message will be reviewed by our team and a response will be sent to you.

@UberUKI_Support I have already done this twice and had nothing back from Uber?

@Kate__Morris Hi Kate, To help you properly with your concern, please reach out to our support via this link: z.uber.com/7OIBYr.

@Uber I haven’t sent you a DM only a message here so not sure what you are referring to?

@Kate__Morris Hi Kate, we've responded to your DM.

@Uber I have already done this and filled this in twice and not had any response from Uber so I am not doing it again!! What do you suggest please?

@chapelleking @DaMorals @chapelleking is a scam, do not buy any tickets from this person/account!! 😤😡🤬

@OliverBonas I can’t sent you a DM? I have put my order number in the original message though?

@Kate__Morris Hi there! We are so sorry about that. Please DM us your order number and we can look into this for you? Thanks, Team OB x

@OliverBonas my order was meant to arrive yesterday but still not hear and no updated but I paid express delivery. Can I get an update please and a refund on the express delivery? Order number: 1002212666. Thanks

@TravelTrolleyUK @FCDOtravelGovUK @British_Airways I have just sent you a DM. Thanks

@Kate__Morris @MukidAbu @FCDOtravelGovUK @Nigelwootton @British_Airways Hi Kate, We are sorry to hear that. We are here to help, could you send us a DM with all your details? Thank you.

@FCDOtravelGovUK can my daughter come to us in Tier 4 from Germany and isolate while here then return to Germany?

@MukidAbu @FCDOtravelGovUK @Nigelwootton Ahh we’re in the same boat, due to fly on the 29th but in tier 4 and airline @TravelTrolleyUK and @British_Airways are saying no refund as flight is still due to go ahead! How is that fair when we’re not allowed to get on the flight!! 😠🤬 So frustrating 😭😭

@FCDOtravelGovUK @Nigelwootton Hi, I have flights and accommodations booked from 22-30 in Dubai (UAE). I’m supposed to fly from Uk Heathrow and I live in London (Tier 4). It’s all non-refundable, can I still travel? It’s too short notice as I spent too much planning and buying for this escape. Thanks

@British_Airways Even though they keep telling me they have to speak to BA first before they can give a price? Then when they do and I have to call back they keep saying different things and giving different prices! I’m shocked BA allow this travel agent to sell your seats as it’s just awful!!

@Kate__Morris Hello, I'm sorry to hear of the problems you're having contacting Travel Trolley. Unfortunately, we're unable to intervene if the ticket wasn't purchased directly through us. I do hope you're able to make contact with them soon. Angela

@British_Airways are you able to amend my flights yourself for a booking already make with Travel Trolley as trying to get sorted with them is a nightmare?

@British_Airways Thanks for replying! 😊 No it’s for a trip over New Years but looking to extend & upgrade but every time I speak to them they say something different & I even had one customer advisor laugh at me on the phone!! 😢 Would love it if I could deal directly with you instead please?

@Kate__Morris Hi Kate. Usually, the travel agent needs to make any changes if you're pre-travel. Have you flown on any part of the ticket yet? Pip

@amylparnell @love_prezzo @Veronica 😂😂

@love_prezzo @Veronica Not quite the same quality control with your Spag Bol .... you on rations?

Nice buns... 😉 We're not all pizza and pasta, you know. Sink your teeth into our Calabrese Burger for some double patty goodness 👌 (📸: @veronica.thefoodie on Instagram)

Would defo watch this... so funny! 👌🏻😂

@OlliClark Ahh same! 🤞🏻