KazDHD 🏴󠁧󠁢󠁷󠁬󠁳󠁿

@BandQ Wow. Call finally escalated (after another 15 mins on hold) only to be dropped at 1hr 59m 11s (very rudely) with no discussion?! There's STILL a massive data breach here that needs to be investigated and resolved. Staff are EXTREMELY rude, dismissive and AWFUL. Do you care?!?!

@BandQ It's getting worse. Came back after 30 mins on hold stating complaint closed after 3 attempts to contact. Management DID contact & confirmed investigation. Now put BACK on hold without explanation?! How in the world do we escalate this to be resolved?!?!

@BandQ Is it customary to ignore serious complaints about 3rd party sellers using customer details on Amazon to fulfil their orders? Housemate (not on social media so can't DM himself) still waiting for management who are supposed to be investigating & calling back (1/2)

@BandQ What do you suggest? How else is he supposed to get this resolved if nobody will speak with him? Nobody has replied to emails he's sent. 32 mins to get through on phone only to be left on hold?! Absolutely ridiculous.

Call centre staff are awful, do not and will not listen when trying to chase this up. Just keep putting him on hold, refusing to get managers, and act like they're just waiting for him to hang up?? What's going on?!

@BandQ Thanks for replying. They've managed to get through to someone who's actually trying to help, thankfully. But oh my, the issue is MASSIVE. Allowing 3rd party sellers to sell through B&Q then enter customer details & send stuff via their own Amazon accounts?! What?! 😂 Not good!

@Kaz_DHD I am sorry about this. If you can ask your housemate to get in touch on their own social media account via DM or PM via Facebook, we can look into this. Thanks, Pam

@BandQ Is it standard practice for your call centre agents to hang up on someone who's complaining? My housemate has called twice and has been hung up on after asking to speak to a manager about false advertising by 3rd party sellers.

#catboyfreddo and I are loving #DestinationX 😻 #XBus #RobBrydon #Tour #LuxuryTravel

@KainAuthor Just finished this and cannot wait for payday so I can buy Jock Of The Town! So lovely to have met you, and thanks for the copy of Jock Of The Bay. Fabulous book, fantastic story and awesome characters. Can't wait to see what Jock gets up to next 😂 #DaiEffingSoldier

@Halfords_uk I didn't get his name, but whoever was on the Bikes upstairs at the Barry Waterfront store was awesome. We had a lot of questions which he answered effortlessly & he chatted to us for a while to make sure we'd covered everything. Would love this to be passed on to his manager!

@Kaz_DHD Hi, thank you for reaching out. If you received exceptional help from someone recently, we'd love to hear about it. Your feedback is valuable and helps us recognize and reward outstanding service. Regards, Shivam

@Halfords_uk how can I get some good feedback sent I about someone who helped me greatly the other day?

Actually cannot get the idea out of my head of appearing on House of Games! It's the BEST! But I'm not a celebrity.... 😞@richardosman 👀 This has now sparked an urge to apply to be on a bunch of other quiz shows. Wish me luck! 😂 #loveaquiz

@Tesco I've just come home and realised my 6 pack of Brecon water 1.5ltr was scanned twice at the checkout. Can you please help to resolve?

@emmerdale YAY!! ROSS IS BACK!! 🥳 @MikeParrActor One of my favourite characters ever ❤️

@RobBrydon @JKCorden @ruthjonesREAL If you fancy playing some #pingpong between takes whilst filming in #Barry, DM me! I'm just up the road 😊 (all cast and crew welcome!) #worthashot 🤷🏼‍♀️😂 #gavinandstacey2024

@Sidemen Finally got my hands on some of these 😍 #SidemenSides #Sides #GetInMyBelly @IcelandFoods #BarrySouthWales

I don't think I've ever hated a character in @emmerdale more than Tom right now 😂

@EpicGames_Help Guys, my housemate can't change his email address from one he can no longer access and you're blaming @Microsoft ?! He can't access the old email and needs to change it on his epic account, which is nothing to do with them? Your reply: "tough" ???