Kent Hopkins

ASU honors those who have served or are currently serving and the sacrifices made by them and their families. Thank you. Happy Veterans Day. 💛 🇺🇸

@AmericanAir We did. Its obvious in your replies you won’t take responsibility for not owning the fact you didn’t transfer the bag upfront. Hope to hear from you outside Twitter to figure out a better way forward. Take care of your customers.

@KentHopkinsASU Regardless of who your originating carrier was, the final carrier is required to file the claim. Please work with BA directly.

@AmericanAir still no contact from you. AA failed to transfer checked bag from AA194 to BA288 on Thursday 9/15. Your check in team contacted AA baggage super to ensure transfer. Told Y but big N. Reunited with bag in BLQ Friday 9/23 - night before return. Waiting 2 hear from you.

@AmericanAir We opened a Property Irregularity Report at BLQ BA Baggage Services on Saturday 9/17 at 345 am when the bag was a no show from AA not getting the bag transferred from your cancelled flight. You get bag transferred and there’s no need for this dialogue or need to submit a report

@AmericanAir You were original carrier. You cancelled your flight. You were able to secure seats for us on the BA flight. Your staff told us our bag would transfer. It didn’t. #Own it.

@AmericanAir But if the bag wasn’t transferred from AA…

@KentHopkinsASU We hear your concerns. The last carrier flown takes the lead in completing the claim and begins the tracing and forwarding.

@AmericanAir promised checked bag on canceled LHR would be transferred to BA288 last night. Priority gate agents called baggage sups and said 30 bags were on their way to BA288. Well, bag can’t be found - BA says no bag on 288 and AA chat team can’t locate bag. #travel challenges

@AmericanAir The next step is for @AmericanAir to figure out how to minimize these issues for your travelers when you cancel flights. If you say you are moving the bag to another flight, your customers believe you. Now it’s my responsibility to file a report. Hmmm…

@KentHopkinsASU The next step would be to create a delayed bag report with BA, then they'll liaise with us to have the bag forwarded.

@AmericanAir AA 194 cancels 90 min. before depart. No go-to plan in Club to shift most loyal passengers to BA 288 flight In same seating type. Now 2 hours, many stops, talks later - yelled at by British airways “I told AA there were no seats” there are seats. Travel’s challenging

@ChrissieEvert We were there to take in the 100 years at Centre Court ceremony on Sunday. What an amazing gathering of the previous Wimbledon singles champions. Honored to be present to experience this gathering.

Ohhhh, two of my heroes!❤️

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The American flag and @ASU flag are waving high atop the Herald Examiner building in downtown Los Angeles during the #SummitOfAmericas this week. @asunews photographer @deannadent snapped a close-up on Tuesday morning.

Addressed the Media Summit of the Americas and spoke with journalism students from @Cronkite_ASU about the future of media freedom. I underscored the U.S. commitment to a safe and free press in the Americas and globally. #SummitAmericas

🌎The #MediaSummit of the Americas has officially started at @ASUinCA! @Cronkite_ASU is honored host this important event for journalists by journalists in partnership with @EquisResearch #cronkiteglobal #SummitoftheAmericas

Happening now at the ASU California Center at the historic Los Angeles Herald Examiner Building ⬇️ #SummitoftheAmericas

Our very own @cronkitenews student reporters @andreavnews and @thomasmadison_ and Cronkite alumna @MarcellaBaietto are engaging in a conversation with @SecBlinken on the future of journalism. @StateDept @EquisResearch

@McConaughey thank you…and you’ve only just begun

Great to welcome @SenMarkKelly and @NASA Admin. Bill Nelson for a tour and talk about @ASU's work in space. We're part of more than 20 space missions, leading @MissionToPsyche and @lunahmap, and have a new lunar rover prototype, which they took for a quick spin. 🌘🛰️

Close game 5, so I can turn on the victory lights. Close. Duct tape. Pedal. Not possible to release. @Vincemarotta @PHXMRORNG @Jumpshot8 @phxsuns

@PHXMRORNG Louder! Grab Kevin. Grab Tutu Fan! Grab the opera singer! Ecwrybody in that arena - yell so that you can’t speak tomorrow.

@PHXMRORNG get the fans in attendance orange like you! Yell. Like. H-E-double-toothpicks!