Kevinbrown79

@Kevinbrown7979 Hi there, thanks for getting in touch. I'm extremely sorry for the inconvenience caused by this. I do understand the frustration in this. Could you please DM us your full name, address with postcode, contact number, and order number so we can look into this for you? Thanks - J twitter.com/messages/compo…

@CitizensAdvice good morning. @currys out of warranty team agreed to pay a credit voucher for a faulty tv that I bought. They said it’d take 7-10 working days (2 wks) It’s now been 5 weeks. I’ve emailed and not had a reply, been to the store and no help. Anything else I can do?

@currys absolutely terrible and disgraceful customer service from currys. They reply to your posts on here to make it look to others followers like they’re helping. Instead they actually don’t and don’t give a 💩

@currys really bad service. Waiting for a store credit voucher due to a faulty tv I bought. Apparently 7-10 working days in the post. Am currently on working day 16 and still not arrived. Experience with them is getting worse. Certainly won’t be recommending them anymore.

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@CitizensAdvice hi. I bought a tv with 2 year warranty. 2yrs and 4 weeks later the tv stopped working and @hisense @currys won’t budge on the 2 yr warranty. Please help. Is there anything you could advise me on? Thanks in advance

@MissCLG88 @currys Agreed

@currys terrible customer service… AWFUL

Disgusting.. no one willing to help us and my daughter is left without her Christmas present off her grandparents 😡

@KateGee85 @currys @CurrysServices If you bought anything in store then it will be pointless replying to their DM because they cannot access the store details. I’m feeling the same as you with a tv I bought that’s suddenly not working, currys are not the respected company they used to be.

@currys @CurrysServices AVOID buting from currys. They do not do what they say they will and I am now left without a receipt that should have been sent to me 2 weeks ago in order to return an item. I cannot return without the receipt and someone in the back office has messed up!

@currys So I sent you details. And you’ve said exactly the same as the last person. So why ask for the DM just to tell me the same thing. Or is it to make curry’s look like on social media that they’re helping. Because they’re not helpful at all.

@Kevinbrown7979 That's not the experience we wanted you to have. However, please don't worry, we will certainly do our best to assist you and get you the resolution. Please DM us with the link given below so that I can look into this and assist you accordingly. Thanks - MB twitter.com/messages/compo…

Hi @MartinSLewis I can’t remember what you’ve said about consumer rights and faulty goods. I bought a tv from @currys Nov 22. Last night is stopped working (2yrs + 1 m old). I didn’t take extra warrenty. Can you advise what right I have if any? Many thanks. And merry Christmas

@Currysit_ Oh sorry I didn’t understand what you meant, but am now following back

@Currysit_ I have already done this so you should have it by now. I’ve even sent a copy of the receipt

@Currysit_ DM sent

@currys The last person I DM’d about this, told me they couldn’t help and that I had to contact the store. Which I did.

@currys @HisenseGlobal I have already sent a dm with my details. I’ve spoken to @HisenseUK & @currys and neither will help because of the 4 weeks out of warranty. It’s like the tv is programmed to go wrong just after 2 yrs. like a mobile phone will always go wrong after you’ve made your last payment

@Kevinbrown7979 @HisenseGlobal Hi Kevin, thanks for getting in touch with us. I sincerely apologise for the inconvenience you have to face in this regard. Could you please DM us your concern using the link given below so that I can look into this for you? Thanks - MB

@HisenseGlobal i pressed Netflix on the controller. The screen went black and stayed black. I pressed the power on controller nothing, pressed again and red light flashed. Tried unplugging and pressing power button for 60 seconds. Power light flashes 3 times then stops. Pls help

@HMRCcustomers Ah ok. I didn’t think about fb. I’ll give it a go. Thank you 🙏

@Kevinbrown7979 We're unable to DM here. You can send a private message for general advice on Facebook if you prefer. Suchona

@HMRCcustomers I’ve just received a letter regarding 2009/10 and I’ve no idea why. Is it possible someone could contact me to discuss? Thanks

@HMRCcustomers Can someone DM me so I can send a copy of the letter. Maybe even if no one can look into it, maybe it’ll look familiar to someone and maybe give a brief explanation of what it may be. I don’t want to post it on main feed.

@Kevinbrown7979 I'm extremely sorry to hear about this Kevin. As we don't have access to personal records I can only advise to try again as only an adviser can look into this. Alternatively, you can write to the helpline if you wish. The address is: HMRC, Tax Credit Office, BX9 1ER. Suchona

@HMRCcustomers Then I’ll have to write to them. Because noone on the phone seems to be able to help. Only issue is, if the letter is real, it’s asking me to give details of my salaries by 25 October which isn’t much time.