Kristina (Kelly) Britt

Stay up-to-date with the latest information on the government-wide response to #COVID19 by following @USAGov and visiting usa.gov/coronavirus. #FollowFriday #FF

If you’re a government agency with federal funding (including state and local!) who needs help adapting your digital services to rapidly shifting demands. 🙋‍♀️🙋‍♂️We’re here to support you. #stateandlocal #stateofemergency #helping #federalgovernment #digitalservices #supporting

@AshleyBMahan @FedRAMP Congratulations! You are very deserving of this award. 👏

@RobbieTheGeek @USDS Congratulations 🥂 and good luck 🍀 with your next opportunity! It was a pleasure working with you.

My tour is coming to a close @usds and I am starting to think about my next adventure thegeekspeaks.io/personal/2019/…

Thank you @aliconferences for the opportunity to host the 5th Annual Employee Engagement & Internal Communications Conference. 🙏🎉 .. .. #Socialgov #ALI_GovComms .. @BTGFederal

Want to create a psychological safe workplace? 🛡 The following conditions have to be met: 📍diversity 🧓👩🏻🧔🏿🧑🏽 📍inclusiveness 🤝 📍comfort with risk 🧗‍♀️ 📍fail forward 💡 📍supportive co-workers 👨🏾👴🏾👩🏼👵🏽 #SocialGov #ALI_GovComms @sandyzehr

@carolinespruill Thank you for sharing your tips. Your presentation was amazing. I cannot wait to take the tips back to my team. 👍

Thanks for having us! Fun taking about why internal comms plans fail and what to do instead!

5⃣ Reasons Why Comms Plan Fail 📍Leaders not connecting emotionally 📍 Not guiding staff 📍 Not giving staff a choice of how to engage 📍Not connecting decisions with core values 📍 Not starting where the audience is #SocialGov #ALI_GovComms @nature_org

50%-70% of change efforts fail. 😲 But....managers are in a strong position to influence their employees attitudes towards proposed changes. 🦸 @uspto #ALI_ICGOV #CX #GovCX #DigitalGov #CustomerExperience #Socialgov #changemanagement #changeagent

Today was filled with workshops & the opportunity to meet some amazing people. 📌Strategic Comms & Storytelling 📌How to Create Videos that Inspire & Drive Change 📌Breaking the Norm when Create Customer Experiences I am looking forward to tomorrow!🎉#ali_icgov @aliconferences

@JBintheCave 👏

As promised, now that I have 100 Twitter followers, my famous baby picture. Enjoy

The Senate reintroduces Federal Agency Customer Experience (FACE) Act. It is CRITICAL that we collect feedback on our Federal services to ensure that we are improving them. nextgov.com/policy/2019/05… #CX #GovCX

My creative type is Producer, and we're known to be results-driven. Take the #mycreativetype quiz to discover your type. mycreativetype.com

@AllisonN_ALI Thank you for having me! It was a great event. I cannot wait until the next conference.

Huge THANK YOU to @KineticKristina for being such a rock star facilitator this week at #ALI_GovComms Can’t wait to work with you again!

.@USAgov's tips on how we can make a difference with our emails 📧: 👉Be relevant, trustworthy, and authoritative 📅 👉Know your audience 👥 👉 Use data to challenge your assumptions, make incremental changes, and be constantly learning 📊 #ALI_GovComms #socialgov

Tips to keep your website from becoming a zombie🧟 💀 You are more likely to live as a group 💀Keep the basics in mind 💀Wrangle your content #ali_govcomms #websitedevelopment #socialgov @aliconferences

.@HootsSuite's tips on how to respond to 😟 criticism online: 🔺don't rise to the bait 🔺 apologize and empathize 🔺 take the conversation online 🔺 offer more information 🔺 don't hit delete #ali_govcomms @bencathers #socialgov

Imagine if all government agencies 🏛 prioritized brevity in their communications. 🤯 ✨ @USGAO did this by implementing fast facts for all GAO reports. They saw a 80% decrease in their mobile bounce rate. as a result.✨ #ali_govcomms @aliconferences @Jarsenault @AllisonN_ALI

Love kicking off day two with a hyped crowd for Rock, Paper,Scissors! #ALI_GovComms

Kicking Day 2️⃣ off with a rock 🗿, paper 📝, scissors ✄ competition. #ALI_GovComms @aliconferences @AllisonN_ALI