Kogan.com

@JohnSmithymp0 Hi John, please contact our help centre here: help.kogan.com/s/ for further assistance. If you need help with this, feel free to DM us! twitter.com/messages/compo…

@kogan searching for a promo code - do you have any? couponfollow.com/site/kogan.com via @couponfollow

@harangue Hi Grumpy, thanks for letting us know. Happy to hear that our Customer Care team was able to resolve your queries and concerns. If you have any concerns in the future, please don't hesitate to let us know. twitter.com/messages/compo…

@Kogan My problem is solved now. 23 minutes on a phone, only 5 minutes of actually talking to an agent. She was very helpful and knowledgeable. It's the waiting time/lack of staff that's the problem.

@Kogan 15 minutes on hold and counting. Have you considered hiring more staff?

@MuLaFlaga01 Hi there, we'd be more than happy to help. Could you please let us know your mother's full name, preferred email address and contact number so that we can further assist you? twitter.com/messages/compo…

@Kogan @KoganMobile You guys need to do better with the customer support you really aren't helping when my mother has lately been trying to get somethings sorted out with activating a plan she purchased from you. Support would try to call back finally after 1-2 days waiting.

@SumitSS007 Hi Sumit, we'd be more than happy to help. Could you please let us know your order number so that we can further assist you? twitter.com/messages/compo…

Hi @Kogan, I have a Kogan Series 8 MU8010 75" TV (Model: KALED75MU8010SZB). Could you please share the latest firmware/software update for this model? The firmware download link on your website appears to be broken, which is why I’m reaching out here.

@jdkavar Hi there, we'd be more than happy to help. Could you please let us know your full name, preferred email address and contact number so that we can further assist you? We can raise this with our Kogan Mobile Support Team and have an agent reach out to resolve this. twitter.com/messages/compo…

@ruslankogan @KoganMobile @Kogan 5th day without Kogan mobile service, thanks to @amaysimAU to save me. Amaysim should train Kogan staff about how to provide best service to the customers. @KoganMobile should shut down mobile business.

@itsaquarter Hi V, we'd be more than happy to help. We located your existing case with our team, and one of our agents will reach out ASAP. twitter.com/messages/compo…

@Kogan I have sent 6 requests for Kogan to contact me re order 6QPLEF8W without any response. Appalled at the lack of response. I am seeking a refund under ACL. If unresolved I’ll escalate to @fairtradingqld Pls contact me urgently.

@jdkavar Hi there, we'd be more than happy to help. Could you please let us know your preferred email address, full name and contact number so that we can further assist you? twitter.com/messages/compo…

@KoganMobile sucks, I bought yearly sim plan 3 days ago and service still not started and don’t trust @Kogan mobile. Do u think business mobile can afford 3 days without service? @Telstra @Vodaphone4 @amaysimAU @lebaraau @LycamobileAUS

@MrChaoS1ne Hi Joel, we'd be more than happy to help. Could you please let us know your preferred email address so that we can further assist you? twitter.com/messages/compo…

@Kogan whats up with you app

@DylanBl55652099 Hi Dylan, please feel free to contact us directly here: help.kogan.com/s/. This will put you in direct contact with our support team, who will be more than happy to assist with your queries. Otherwise, send us a private message with your details so we can assist further. twitter.com/messages/compo…

Hey @kogan at checkout... do you have any coupon codes? couponfollow.com/site/kogan.com via @couponfollow

@DimitraMano Hi Dimi, we'd be more than happy to help. Could you please let us know your preferred email address and contact number so that we can further assist you? twitter.com/messages/compo…

Hey @Kogan @VodafoneAU what is the issue that my NBN hasn’t worked for 5 days and now I’m being told I have to wait another 24hrs for someone to press the right button to get my connection back up and running #useless

@NadezhdaBliss Hi there, please DM us your order number and further information on the assistance that you require. Rest assured, we'll have your concerns reviewed and attended to by our relevant support team. twitter.com/messages/compo…

@Kogan Who is Home Plaza? How can we contact them directly??

@ds_psych Hi there, we'd be more than happy to help. Could you please let us know your order number so that we can further assist you? twitter.com/messages/compo…

@Kogan why you lying?

@originalferj Hi 𝖏, we'd be more than happy to help. Can you please send through your case reference number, order number and email address used in contacting our customer service team? We’ll be more than happy to follow up on this for you. twitter.com/messages/compo…

@Kogan Have tried multiple times using your ticketed system to get a response, and I am yet to get one. HEEEELP MEEE

@bluenaomi Hi Naomi, please send us a private message with your details, and we will forward your concerns with our relevant team and have this matter rectified for you as soon as possible. twitter.com/messages/compo…

@Kogan I have been on hold for over 40mins. My mobile plan expires at midnight. I purchased a plan on 13/12/2025 Customer service a week ago told me I would be receiving another email. NOTHING. I don't want to press recharge to find I end up paying again

Our sales keep on coming! Just because you missed Black Friday, doesn’t mean you’ve missed out! Check out all our Cyber Monday offers now online here; bit.ly/3fLXKZS

@Tifosipazzi Hi there, we'd be more than happy to help. Could you please send us a private message with your order reference and preferred email address so that we can further assist you? twitter.com/messages/compo…

Had my worst online experience ever with @Kogan. Christmas gifts not arriving on time, customer service was abysmal. Just receive spam email now. Don't trust @kogan can redeem themselves. Will be shutting down my account and not use them again.

@rwerkh Hi Richard, please send us a private message with your details and one of our team members will help you as soon as possible. twitter.com/messages/compo…

Ozone generator listing on @Kogan makes a bold claim! How does ozone work without in fact creating a chemical that is highly oxidative - OZONE?

@Woosah2022 Hi there, we'd be more than happy to help. Could you please send us a private message with your preferred email address so that we can further assist you? twitter.com/messages/compo…

@kogan at checkout... do you have any coupon codes? couponfollow.com/site/kogan.com via @couponfollow

@benjaminicholas Hi Bnjmin, we'd be more than happy to help. Could you please send us a private message with your order number and preferred email address so that we can further assist you? twitter.com/messages/compo…

I purchased 2 x PS5 consoles during the Black Friday sale from @Kogan, received confirmation, and payment was taken in full. I’ve now been informed that they’re “out of stock” and will only be supplying one unit and refunding the other. This is not just poor service—it raises serious questions around consumer rights. Under Australian Consumer Law, retailers must not: •advertise products they cannot supply, •accept payment without reasonable grounds to believe they can fulfil the order, •or mislead customers around stock availability. I am now left out of pocket, without what I paid for, and with no viable remedy other than an unwanted refund—days after the transaction. This type of behaviour is unacceptable from a major retailer and is exactly why consumers feel they cannot trust online sales during peak events like Black Friday. I would encourage @Kogan to review their obligations and fix this immediately. I will also be raising this with @acccgovau because this deserves scrutiny and accountability. Customers deserve reliability, transparency, and fair trading—not this.

@Andrea_LW Hi Andrea, we'd be more than happy to help. Could you please send us a private message with your order number and preferred email address so that we can further assist you? twitter.com/messages/compo…

@Kogan How can I get a response regarding a pending order? It was made on the 10th and it hasn't moved. It's clearly not going to be arriving before Christmas!