Kyla Williams

@sthcpsbarry @SchsofSanctuary Brilliant poster RW!

#Lampeter we made posters to show what to do to welcome new people to our community! @SchsofSanctuary @RefugeesTogether #ADayOfWelcome

I've #justsponsored Scott Williams, who's fundraising for Tŷ Hafan on @JustGiving. Donate now justgiving.com/page/scott-wil…

@mikeysull @HotelCaesius @MrScottW Thanks Dad x

@KylaWill83 @HotelCaesius @MrScottW Happy anniversary both

Happy 14th Wedding Anniversary to you my Husband and best friend.. such beautiful memories of our special day in Torri del Benaco Castle and amazing reception @HotelCaesius @MrScottW

21 years together! Like how is that possible.. couldn't imagine spending my life with anyone else! My soul mate, my husband and my friend! Here's to the next 21 years!! 💙 @MrScottW

Scotty is doing the peaks challenge again.. please sponsor him if you are able.. such a worthy cause and so proud of him @MrScottW justgiving.com/fundraising/sc…

@EA trying to email you via the website but it isn't letting me. querying lost content on @fifa fifa 23. We think content had been lost by the players being in the workarea of sbc that he completed. The players have disappeared. Please can you contact me thanks @EAFIFADirect

Happy birthday to our Scotty! @MrScottW wishing you all the love and happiness. You are a wonderful Father and husband.we can't wait to celebrate tonight with the kids and us on Friday! Love you 😍

@TUIUK urgently need a reply from the email sent 9th Nov to directorsescalations reply to myself... Customer service is a joke

@MrScottW He looks so excited!!

First game for this little devil 👹

@TUIUK as we are getting no reply maybe you can help.. Below is the incorrect email we received. The actual flight times are attached. We request a new correct email showing the correct departure and arrival times and total delayed hours for insurance purposes ASAP

@DArcyRowlands9 @TUIUK Absolutely terrible wasn't it. My kids atill aren't over the ordeal.. again we all understand the strike but the way TUI abandoned us with no food , no drink, no acese to clothes or medication was disgusting! Hope you are okay

@TUIUK your customer service is absolutely shocking, you neglected your customers (including young children and elderly people) in the airport, you couldn’t even send an email to update us after being sat in the airport for over 13 hours. Absolutely disgusting service!!!!

@TUIUK But this is TUI fault! Sending us all wrong information.. you won't let us claim through you and now are delaying us claiming through our insurers!! Shame on @TUIUK

@KylaWill83 Hi Kyla, our after travel team work through cases in the order they're received, this is the normal timeframe. Apologies for any disappointment this may cause ^Kim

@TUIUK After the horrendous treatment we received from yourselves during the delay at Paphos 2.11.22. We can't speak to anyone to get a revised email with the CORRECT departure times to Carrdiff. Your email is deliberately incorrect to keep the total time under 24 hours..

@TUIUK 28 days is not good enough for a reply which may not even be worked on that day! We need to put our claims in and need the correct information

@KylaWill83 Hi Kyla, we're sorry to hear your flight was delayed. If you've now returned home & need further assistance with this, please contact our after travel team via the form linked below. Please note responses could take up to 28 days. tui.co.uk/destinations/c… ^Kim

@TUIUK Kim we have returned home.. every passenger has tried to get in contact with yourselves. Customer service has been a joke since our delay.. we all need the email to be sent with correct departure times... we have all emailed and filled in forms with no reply!!!

@danielhordon @TUIUK Yes be my guest. Just got home 24.5 hours after original flight

@KylaWill83 @TUIUK Hi Kyla, Daniel here - one of the reporters at The Northern Echo. Hope you've eventually made it home! Any chance we'd be able to use these images online with credit? Thanks

@TUIUK absolute no help no information. Stuck at Paphos airport. Left stranded for hours.. we aren't being given any information... sort it out.. jet2 have sorted out their passengers.

@TUIUK Don't bother we have got ourselves a taxi as waited 4.5 hours being promised transfers. You left a young mum and her children on their own and they missed their flight!

@KylaWill83 Hello Kyla, our team will be in contact with further updates once these become available, you can also call our 24/7 holiday helpline on +4433 33 365147. ^Chloe

@TUIUK we need some communication.. we are stuck in Limassol. The hotel has checked us out , no bus to take us to Paphos airport. We have not had flight confirmation emails but others have .. a coach load of passengers here.. where is your duty of care????

@TUIUK You have left a young mum and her children stranded 45 mins away with no way of getting her own transport. She will now miss her flight.. shame on you!

@KylaWill83 Hi Kyla, All passengers will be text/emailed with a new flight time and any relevant information as soon as we have this. ^Nicola

@TUIUK Second transfer is now 1 hrs 16 mins late.. flights will be missed. We need transport now. We are stranded....