L.L.Bean

@getgiddygirl We're sorry the sweatshirt isn't what you expected. You may return or exchange within 1 year with proof of purchase. Please send a DM if we can help with a return. llbean.com/returns

Just received the sweatshirt I bought online from @LLBean + I have to say it’s the fakest phonyest fabric I’ve ever felt. What happened to 100% cotton?

@LewisSeli Hi - thanks so much for sharing your thanks! We'll be glad to forward it to Molen and the rest of our Boat & Tote Team!

Thank You Molen ⁦@LLBean⁩ my mini tote is perfect.

@JimStrabo Hi, if we can be of help to you, please email your info to us at ask@llbean.com or DM twitter.com/messages/compo….

@highonlifedeal2 Seriously, @LLBean please fix your return policy!

No, L.L. Bean! Don't you know that we can't sell those anymore?

@Ang_Sol6 Happy to forward your comments to Abby and our production team! Enjoy!

@LLBean 🥹 Can you tell Abby i love it and I can’t wait to decorate and use it! It’s my 1st! ♥️

@queenofthebarbs Hi there - we’re really sorry about that experience. Thanks for calling this out and we’ll be sure to share your feedback with our product team. Please feel free to reach out to us directly next time so we can help make it right. ^mc

Hey @LLBean you might want to rethink where the size tag is located in these slippers. I’ve bought several pairs of these over the years and never had the tag under my foot. I just cut it out of the slipper as it kept sticking to the bottom of my foot. 🙄

@fredalan Please email your info to us at ask@llbean.com or DM twitter.com/messages/compo…. ^td

@LLBean How does one go about getting a zipper replacement on a boot of yours? 👀

@Millocigarillo If they are not the right fit, we would rather have you return them than roll your ankle. Please send us a DM if you need help with the return process. We'll be happy to assist you. ^cm

Do I have really thin ankles or is this the fit @LLBean ? I can't wait to roll my ankle.

@SaltLifeGreg62 Please DM or email ask@llbean.com with the item number you are referring to. We will be happy to check further for you. ^ph

@LLBean where are your men’s jeans with 37/38” wastes? Looks like you’re sold out. When will they be restocked?

@WPaperWings Happy to forward your thanks to Angelie and our production team. Enjoy! ^ph

I've always wanted a monogrammed @LLBean "Boat Tote" and it arrived yesterday. Made in Maine. Thank you, Angelie. It's perfect and so well made. #boatandtote

@TracyBurns25 We're so sorry you are experiencing this issue. Please DM or email ask@llbean.com with your order information. We will be happy to check further for you. ^ph

@LLBean You refuse to give me your IOSS so I can get my Czech Republic order of a jacket without paying customs tax. The people who answer your email do nothing and refuse to listen to me. You refused to send customs the material they needed. Now I can’t get my jacket!!!!

@GAFGRM @UPS We're happy to look into this for you. Please send us a DM or email your order details to ask@llbean.com for assistance. ^ar

@LLBean, got a notice while out at the start of this storm last week that my order had been delivered by @UPS. They didn't put it by the door, where people usually put packages. Maybe when it all melts in the spring, I'll find it.

@jaybutray We are sorry to hear about your boots. Please send us a PM or email ask@llbean.com with the order information, so we can look into this for you. ^mh

I miss the good old days wh @LLBean meant high quality long lasting shoes, my wife pulled these out of closet expecting to wear today and they are literally disintegrating after little wear. Too bad the lifetime warranty bit the dust so they could start selling disposable snow boot instead

@RG_VidAnalysis Hi Ross, please email your order info to us at ask@llbean.com and we will be happy to help you out.^lk

@LLBean that’s where i’m not clear. i swapped it within a year, for a replacement but not its failed the stitch, so does that still apply to the replacement?

Hey @LLBean i brought back my slippers this fall due to the fluff basically falling out. 4 mo later now i have a stitch which has separated - normal usage in my home office only, what do i do now? #disappointing

@PDMNYC1 Hi Patrick, We would be happy to look into this for you. Please send a DM or email ask@llbean.com with the order information, so we can help. ^mh

@LLBean, I got an email that both of my items are delayed. There is also no estimate on when they will be shipped. I'm not getting warm fuzzies here ....

@CshowP Please DM or email ask@llbean.com. We're here to help. ^ph

Hey @LLBean do you have any ideas for me?

@Davidsheph75674 Hi David, we would be happy to help if we can! Please DM or email your purchase/product info to ask@llbean.com ^lk

@LLBean owned for a couple years, worn maybe ten times?? I am a cronik LLBean customer, and am surprised by this lack of quality of this product! No replacement. A refund is a must! Purchased at The Trainyards store in Ottawa Canada. Please advise?

@_SoLoveLi Hi, We are sorry for the frustration. Email updates from L.L.Bean include a link at the bottom that lets you unsubscribe or change how often you receive them. If you would like help adjusting your preferences, feel free to send us a direct message. ^mh

Purchased 1 item from @LLBean for Christmas and have since received 41 emails — absolutely ridiculous!!! 🤬

@mushmaam The adult Cotton Rollneck Novelty Sweater is item #520696. We do not have that exact style available but you can check out what we do have. ^sb

@LindsayInNYC We are sorry but this is completely sold out and will not be restocked as it was a limited edition item. ^dc

@LLBean Hi! Item is sold out online. Anyway to see if a store happens to have it available? 🙏🏼 llbean.com/llb/shop/58307…