L.L.Bean

@grantsjared Please send us a DM with the order information and we will be happy to look into this for you.

@LLBean I ordered a book bag and it arrived today. We realized it was too small so we want to return it. Why am I being credited $15 less than the purchase price when all I did was open the box? Doesn’t seem right

@WesolekTim We stand behind all our products, though there are a few special conditions like pet damage, improper care, etc. that aren’t covered by our guarantee. For the details, visit llbean.com/guarantee or send a DM or email ask@llbean.com.

@LLBean what is the guaranteed for your products???

@geistedc Please, send us a DM with more details and we will be happy to look in to to this with you.

What’s with the @LLBean site crashing safari on iOS?

@GAFGRM We're sorry for the frustration. Sale pricing and promotions can sometimes be time-limited and may expire before an item is purchased, which can affect the price shown in your cart. We'd be happy to take a closer look at the specific item/ offer you're referencing. Please DM.

@LLBean Why do I get emails advertising one price, but when I click on the link, the price is higher? And, why, if I put a morning sale item in my cart, the price no longer remains the sale price throughout the day. I like to wait to save shipping, and the price used to stay.

@Shari_Weiner You may return to your local store for assistance with the repair process. Please reach out if we can further assist.

@LLBean I see. Would this be something I'd send back or be able to bring to a store to have sent back? Thank you for your help, I appreciate it.

@LLBean hi guys!! I need a little help!! My Fenway tarp boat and tote bag's patch has started to come unstitched..is this something that I can get fixed in store??

@homefreebrave We don't have specific plans to bring back that color but don't ever say never. I'll pass along that you are looking for that color.

So @LLBean I went online to order a replacement pair for my separating boat shoes that are probably 20ish years old, but tan/khaki isn't available. Will tan be available again, ever?

@dewpoint05 Hello Dr. Runton, we're very sorry to hear about the condition of your recent orders. Please send us a PM or email at ask@llbean.com and we'll be happy to look into this for you.

Wondering if @LLBean cares to reply.

@LLBean Received a second parcel today that looked as if it had been wrinkled into a small ball. Is that the new LLBean standard for envelopes? If so, I will not be ordering clothing from you again. That is TWICE within a month.

@edspecsweet Thank you for considering shopping with us! We hope to see a pic of you with your new personalized bag soon!

@LLBean The possibilities are endless! Thank you for also offering a teacher discount!

Hi friends! Does anyone have an @LLBean boat and tote? I feel like this would make perfect summer into teaching tote! They aren’t super expensive, but not cheap either but all videos I’ve seen they last forever.

@getgiddygirl We're sorry the sweatshirt isn't what you expected. You may return or exchange within 1 year with proof of purchase. Please send a DM if we can help with a return. llbean.com/returns

Just received the sweatshirt I bought online from @LLBean + I have to say it’s the fakest phonyest fabric I’ve ever felt. What happened to 100% cotton?

@LewisSeli Hi - thanks so much for sharing your thanks! We'll be glad to forward it to Molen and the rest of our Boat & Tote Team!

Thank You Molen ⁦@LLBean⁩ my mini tote is perfect.

@JimStrabo Hi, if we can be of help to you, please email your info to us at ask@llbean.com or DM x.com/messages/compo….

@highonlifedeal2 Seriously, @LLBean please fix your return policy!

No, L.L. Bean! Don't you know that we can't sell those anymore?

@Ang_Sol6 Happy to forward your comments to Abby and our production team! Enjoy!

@LLBean 🥹 Can you tell Abby i love it and I can’t wait to decorate and use it! It’s my 1st! ♥️

@queenofthebarbs Hi there - we’re really sorry about that experience. Thanks for calling this out and we’ll be sure to share your feedback with our product team. Please feel free to reach out to us directly next time so we can help make it right. ^mc

Hey @LLBean you might want to rethink where the size tag is located in these slippers. I’ve bought several pairs of these over the years and never had the tag under my foot. I just cut it out of the slipper as it kept sticking to the bottom of my foot. 🙄

@fredalan Please email your info to us at ask@llbean.com or DM x.com/messages/compo…. ^td

@LLBean How does one go about getting a zipper replacement on a boot of yours? 👀

@Millocigarillo If they are not the right fit, we would rather have you return them than roll your ankle. Please send us a DM if you need help with the return process. We'll be happy to assist you. ^cm

Do I have really thin ankles or is this the fit @LLBean ? I can't wait to roll my ankle.

@SaltLifeGreg62 Please DM or email ask@llbean.com with the item number you are referring to. We will be happy to check further for you. ^ph

@LLBean where are your men’s jeans with 37/38” wastes? Looks like you’re sold out. When will they be restocked?

@WPaperWings Happy to forward your thanks to Angelie and our production team. Enjoy! ^ph

I've always wanted a monogrammed @LLBean "Boat Tote" and it arrived yesterday. Made in Maine. Thank you, Angelie. It's perfect and so well made. #boatandtote

@TracyBurns25 We're so sorry you are experiencing this issue. Please DM or email ask@llbean.com with your order information. We will be happy to check further for you. ^ph

@LLBean You refuse to give me your IOSS so I can get my Czech Republic order of a jacket without paying customs tax. The people who answer your email do nothing and refuse to listen to me. You refused to send customs the material they needed. Now I can’t get my jacket!!!!