Louise Everett💫

@Lillekitte @lufthansa Thank you 🙏🏻 I really appreciate this and will try this route.

7 weeks waiting for a reply to a complaint from @lufthansa and the response falls so short it’s absurd. Cancelling customer bookings without notification, charging to rebook 4 times and failing to issue tickets causing a missed flight and being charged to rebook is not cool.

Yes, thank you @lufthansa …the response was unhelpful and has not resolved or even considered the matter sufficiently. That’s the problem.

@hertz unbelievably, you’ve bounced me to an international support team DM service who has advised me to email the same address I’ve emailed 10 times so far with no response/action. This is extraordinarily poor…

After 10 chase emails and zero action through Resolver, I’m getting tired of chasing @Hertz …your customer service is shocking to say the least.

@DuncanForrester @lufthansa 🤣🤣🤣🤣 please!!!!

@LM_Everett @lufthansa Currently on one of their flights. Shall I have a chat with the steward? 🤣

Hi @lufthansa How long should customers expect to wait for a complaint to be responded to/handled? I raised mine 24th July…zero response since. This just makes a bad situation worse.

@lufthansa Thank you! As we were charged four times unnecessarily for the same flight, we would appreciate a swift investigation.

@LM_Everett Hello Louise, as Customer Relations is currently handling a very high amount of requests, your ongoing patience is highly appreciated. My colleagues will contact you as soon as possible. /Lex

@voguemagazine @voguemagazine …really?! People expect far more of you. Mind your reputation.

The Duchess of Sussex has joined Prince Harry and other senior members of the royal family for the Queen’s state funeral today. vogue.cm/WcYsUZh

@LeShuttle Thanks @LeShuttle The issue in fact is that we have been queuing at your check in for hours. Why???? Zero to do with the M20. Please share a more truthful response.

@LM_Everett Hi @LM_Everett, following the earlier incident, traffic is still slow on the M20. Once you reach our terminal we will process you as quickly as possible and get you on your way to France. ^Emma

Update: Due to M20 congestion, you may experience delays in reaching us. Once you arrive we'll do our best to get you to France as quickly as possible. Current waiting times are 3-4hrs & live updates can be found here. We’re sorry for the inconvenience eurotunnel.com/uk/travelling-…

Bins. Not the most compelling topic but customer service as good as @simplehuman US and U.K. needs a shout out! Responsive, understanding, connected, simple. They live up to their name. Nice work! Many thanks 🙌🏻

Passed some tennis courts while doing a quick Barney walk and they were full of people PLAYING DOUBLES Honestly everyone’s fucking mad. Do people not see what’s happening in Italy, here or basically THE WHOLE WORLD?! Social distancing isn’t fun for anyone but we HAVE to do it.

@or_rhea @Moranchez @Agent_PeeBee @Purplebricks_CS Thanks @or_rhea done!

@Purplebricks_CS I’m sorry you’ve been unacceptably slow so we cancel the contract.

@LM_Everett Hello Louise, please be advised that we are investigating your concerns and will contact you as soon as we have an update for you. Kind regards, Sophie.

@Purplebricks_CS Sending you a DM means I have to explain the issue yet again. How about you DM me!

@LM_Everett Good Morning, I am truly sorry to hear this please send me a private DM with your account details and can you please advise me further and I can help and assist. Kind regards Hannah

Some Workshop Locations are more special than others. 19:13 goes BayArena. Thank you Louise Everett, MCIM and Jasmin Angel for a great performance today. #teamwork #digitaltransformation #leadership #change #changemanagement

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