Louise Morman

Also on Threads @mormanlm

@OptimumHelp I'm waiting for a reply

@LeaderLouise Hello Louise! Thank you for reaching out to us here. I would like to look into this further for you. Please PM the full name and address associated with the account. We are always here to help! ^Whitney

Service from @Optimum has been terrible today. We have had Ann internet outage for over 8 hours and we have no idea when service might be restored. Not able to get a human on the phone. Help. #TarrytownNY

@OptimumHelp Please get back to me with an estimated return to service time. It has been over 9 hours with no communications

Three hours late due to American's reshuffling of pilots NOT WEATHER and @AmericanAir offers no compensation. Unacceptable.

Bad customer service @AmericanAir On the 1:59 flight from LGA TO CVG after partial boarding the captain opted out of flying. We were set to go with another pilot and boarded--- they told the pilot that he will be replaced with another pilot. At 3:14 we are now waiting..

@AmericanAir I will. We haven't taken off yet

@LeaderLouise Compensation isn't eligible for review until travel is completed. Circle back with us in DM after, and we can advise the next step.

@AmericanAir What compensation are you offering?

@LeaderLouise It's never our intention to reshuffle schedules as we always strive for seamless and uncomplicated travel experiences, and we're sorry for any inconvenience this may have caused.

@AmericanAir Unacceptable!!!!

@AmericanAir Two hours late on our third captain. Really?!?!? Unacceptable. No offer for snacks or anything.

@Costco pet insurance @Figo is having trouble. The website will not accept credit card info.

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Very bad experience on @AmericanAir Yesterday after 5 delays AA cancelled the flight. As we were to board for CVG at 6 they said the pilot was not at LGA, but in DC and on his way. Unacceptable. And no offer to compensate. Now I am back at LGA and delayed missing a crew member.

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