Liberty Group SA

@QueenkaKenya Hi there, we have responded to your private message. Please share the required details to allow us to escalate the matter to our internal team.

@LibertyGroupSA I have been sending you ,Yazeed my financial advisor and Lebuhang the complaint office my queries it's past 3 weeks now and no one wants to account about my money .What I want is my money paid back to my account asap.If you do this to us how much more to our loved one

@QueenkaKenya Hi there, we're sorry to hear that this has been your experience. Please send us a DM and share more details of what happened so that we can connect you with our team for assistance.

@LibertyGroupSA Worst decision I ever made is joining @LibertyGroupSA and moved my investments from an entrusted company .They have been keeping my money I paid manually because they couldn't use my bank of salary and when I noticed and liked it it difficult to pay it it's over two weeks now

@TheGrandfatherX Hi Billy, we're sorry to hear that this has been your experience. Please send us a DM and share more details of what happened so we can connect you with our team for assistance.

You try having an O2 mobile with @Virgin too & then wish to cancel either one. They’ve made the un-linking process incredibly complex & they take you right round on a never-decreasing circle of bots, new verification, 45 minute call waits & many days to a point where yet another months payment has been taken for both services…one of which you tried to cancel the month before. Conversely, the actual linking of the two services after signing both contracts happens in minutes incredibly easily without any fuss whatsoever… @TelefonicaTech & @LibertyGroupSA , your trickery will bite you one day.

Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

@ThabisoChirwa6 Hi Thabiso, we have responded to your DM. Please share the requested details so we can escalate the query to our team.

@LibertyGroupSA Good day, can you please assist with providing me with an update on my withdrawal on my savings. I have been sent pillar to post. T CHIRWA 0053178693 Everytime I make a follow up via the info email I'm advise to fill up the form again. Kindly assist

@Dudu84hlengi @StandardBankZA @AstronEnergySA That Standard Bank love hits different 💙🔥 Have you started earning Rewards Points on your fuel stops yet? ⛽#BecauseUCount #SBLove💙

@StandardBankZA @AstronEnergySA #SBLove 💙

Winter is expensive enough; your fuel stops shouldn’t be. Earn up to R15* back in Rewards Points per litre at @AstronEnergySA using any qualifying Standard Bank card, including physical and virtual credit cards. Valid 16 May – 15 Jul 2026. *T&Cs apply. BecauseUCount SBLove💙

@LaDjobile @StandardBankZA Winners were selected and contacted once the competition ended. Thank you for participating and supporting the competition #BackedByBlue 💙 and #SBLove 💙

@StandardBankZA Last competition nobody won

This is gold: a golden generation, united by pride. Gqok’igolide every Friday. We play from kick-off to final whistle, proving them wrong on the global stage. Wear your colours, post your pic & use BackedByBlue 💙 and SBLove 💙 to WIN 1 of 5 t-shirts. T&Cs: bit.ly/4dodK2i As’bangene!

@dafranklin Hi there, please send us a DM and share more details of your query so we can connect you with our team for assistance.

@LibertyGroupSA why does it take over 6 months for S14 transfer? After taking fees for years and charging fees for the S14 transfer the lack of service is totally unacceptable!

Wars. Tariffs. Volatility. 🌍📉 Is your portfolio positioned for resilience or just hope? John & Leon tackle strategic risk diversification in Ep. 5 of #LivingMarketsWithLiberty. A must-watch for trustees, consultants & fin planners. 💼 @LibertyGroupSA youtu.be/4F_P4DjvdcM?si… #EBnet #FinancialConfidence

@MokgobuKho81666 Hi Khomotso, we're glad to hear you've been assisted and we will share the feedback with the team.

@LibertyGroupSA Thank you for resolving my complaint within 5days Send my regards to Philile Xulu.. she handled the matter very well

@juunymoon Hi Juni, please look at your direct messages on your profile to find the response.

@LibertyGroupSA @X I dont find envelope or Private message

Where is my ENVELOPE on X - Do I have to have a Premium account to reply to a Message?? @LibertyGroupSA @X please help!

@juunymoon Hi Juni, we're sorry to hear that this has been your experience. Please send us a DM and share more details of what happened so we can escalate the matter to our team for assistance.

@LibertyLife #LibertyLife @LibertyGroupSA #customerhelpLibertyGroup #WorstInsurance Your Customer Care is pathetic. First request email sent to info@liberty.co.za on 07 April 2026 Reference received 140735531 Next post is to @hellopetercom

@MokgobuKho81666 Thank you Khomotso, we've received your details and alerted our internal team of your query.

@LibertyGroupSA I've replied with my contact details because I'm unable to dm you at the moment

@MokgobuKho81666 Thank you Khomotso, we've received your details and alerted our internal team.

@LibertyGroupSA Khomotsomokgobu136@gmail.com 0725669830

@LibertyGroupSA have been months calling and endless calls just to update my contact details Done everything you asked of me. Now you are not even responding to my email. I just want my 2pot or else allow me to move my money somewhere accessible

@GNWS_DJT We have received your details and escalated the matter to our internal team.

Done check your side. Thanks getting urgent now

@GNWS_DJT @sarstax Hi there, please send us a DM with your full name, contact number and email address so we may escalate your query to our internal team for assistance.

@LibertyGroupSA management plz this is going on for many months!Back firth with you and @sarstax each singing a different story sars promised 21 days fok im in day 200+!! liberty plz Adress Ref:: 513580788 and give sars their certificates reports so I can move on with MY funds

@the_real_khanyi Hi Khanyisile, we've responded to your private message and the matter has been escalated to our internal team for assistance.

@LibertyGroupSA Please look at your dms

Hi @LibertyGroupSA Please explain to me how long does it take you guys to contact a former client after I have tried numerous times to sort out an issue via email that looks, smells and breathes fraudulent behaviour?!

@cindylees1 Seen, called out, and entertained 💙 We’re all about keeping it real and relatable. #InItWithYou #HumansWelcome

I feel seen (and slightly called out!) by the current @LibertyGroupSA ads. 😅 Hilarious, relatable, and so well worded. It’s the kind of advertising that actually makes me stop and watch. Well done! 📺🔥 #InItWithYou