London North Eastern Railway

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Darlington Railway Station's £140m revamp wows visitors | The Northern Echo @LNER thenorthernecho.co.uk/news/26114062.…

@Sarah_e_Turner Your ticket will be valid, yes.

@LNER Ok. Can I still travel with the ticket as I can’t get through

Hi @LNER why isn’t it possible to change a booked reservation on a super off peak ticket booked for today?I have just had to request a refund & rebook a later train. The option just isn’t there to change the booking on the app or on line. Surely that can’t be right! Why so hard?

@Sarah_e_Turner To cancel the refund request you will need to give the team a call on 03457 225 333 between 08:00-22:00 or via Live Chat on our website between 09:00-17:00 and they'll be able to look into it further.

@LNER Ok. If I have selected the refund option will that be disregarded as I don’t think I would be eligible? I just could not find the link above

@itsleepeart Hello, Lee. Please speak to Avanti West Coast, as this is the operator you are travelling with.

@LNER is there a trolley service in 1st today? I’m on the 2pm from London Euston to Manchester Piccadilly and no sign of one as yet

@harrysond14 No worries. Take care, Harrison.

@LNER Ouch! paid less for the return to London. Thanks for getting back to me so quickly.

@LNER hey, do you know how much overnight parking is at Newark Northgate please?

@harrysond14 The total cost for these dates would be £30.

@LNER The website is impressively vague, which is why I'm asking. 27-28th Aug early AM arrival and early PM departure. Any sort of rough idea would help me massively, thanks.

@FinCampbelll Hello Fin, There is a fault with barriers at a level crossing between Newark North Gate and Grantham. Services are being stopped and cautioned through the area. ^Charlene

@LNER how come 10;36 from King’s Cross is being held at a stand still ?

@trainsfc100 Hello, when you enter the station if you can make yourself known to a member of staff at the ticket gates and then just to the right of the gates, under neath the departure screens, there is a dedicated waiting/seating area. ^Charlene

@LNER no need to look at the screen at newcastle now but can you tell me where to go if we have booked assistance on and off the trains at newcastle because we have booked it there and back to peterborough on the 14 and the 16 of June i booked it with east midlands railway?

@Steph_m_k I'm not sure, as far as I can see it's an issue with the Spalding to Peterborough part of the journey/booking which is managed by East Midland Railway but I'll ask our Retail System Managers to look into it. ^Charlene

@LNER Can you tell me why I can no longer book advance tickets for my journey Spalding - Leeds but instead have to either pay the extortionate open fare or buy two separate tickets and risk difficulties if one of the trains is delayed?

@LNER is there a problem with trains Pbo-LDS on Tuesday 19th? The appt and website won’t let me buy a ticket for a train before 10am

@Steph_m_k I don't have specific stats at hand but there are times when our services become fully reserved. Especially if they're some of our shorter trains which all 3 of those services are. ^Charlene

@LNER How often does this happen? I do the journey regularly and travel on LNER during commuter time to London and have never seen a train marked as sold out before, especially multiple lines

@Steph_m_k Yes if someone had an open ticket they would still be able to board but we would encourage anyone to use a service with reservations available to avoid any overcrowding. ^Charlene

@LNER I’ve never seen a LNER train just be sold out - surely anyone with an open ticket could just get on it anyway? I can’t get the 6.49 as my connecting train into Peterborough doesnt start running early enough. Going an alternative way through Lincoln also comes up as sold out

@Steph_m_k Hello, these look to be sold out. There are tickets available on the 06:49 service. ^Charlene

@LNER Is there an issue with the trains from Pboro to Leeds on the morning of Tuesday 19th? I can’t buy a ticket on your website, it just says ‘sold out’ for all the peak time trains

@2gqtc4rd4s @GWRHelp Hello Pete, your existing ticket will be valid on the next available service if you miss it due to disruption. You can make a reservation on an alternative service here; lner.co.uk/travel-informa… ^Charlene

@GWRHelp @LNER @LNER if I don’t make it because of this, can I move my advance single onto a later train?

⚠ Travel Update - 17/05 ⚠ Due to engineering works not being finished on time at London Paddington all lines are blocked. Train services running to and from this station may be cancelled or delayed. Disruption is expected until 08:30 Check your journey at gwr.com/check and follow us for updates.

@haribosdad Good morning Graham. Thank you for your message. Our advice is to please plan ahead and allow extra time to reach London King’s Cross during the industrial action. You can change your advance ticket to a later time if you need to from your point of purchase. ^Nicholas

@LNER Hi, I have 2 advanced tickets booked from Harrogate to London Kings Cross and return. We travel out on Monday and return on Wednesday at 1240. There is industrial action on Wednesday morning on TFL. Can I travel on a later train if I can’t get to Kings X on time?

@suzzti You can still claim compensation for your issue. Please make sure to attach a clear copy of your ticket.

@LNER Ok thank you. I think the tickets were bought via Trainline, does that still count?

@LNER with the 19.43 LKC train cancelled, I have advised my family to take the 20.03 train to Newark, as per your advice. The carriages are rammed, obviously those who prebooked seats on that service have seats, is there any rebate for not being able to get a seat or not?

@phycorockchick Please contact our Customer Service Team on 03457 225 333 between 08:00-22:00 or via Live Chat on our website between 09:00-17:00 and they'll be able to look into it further.

@LNER No it’s an advance ticket so in the future

@LNER hi is there a way to change my advance ticket departure, like to a different day. Tried on website but “journey info” gives no options x