Louise Smith

I suggest you either find someone to fix it or replace the item YOU have broken!!! #CustomerService #noidea #help

Anyone else have issues with getting support on @SamsungUK family hub fridge freezer…. I have had an issue with an app since November and getting passed from person to person is getting very tiring…. #Samsung #help #CustomerService

@SamsungUK I have now spoken to home appliance team, technical team and smart things team… all more than once and no one can help… In fact your teams troubleshooting has now left me with a completely blank screen

@British_Airways exactly how long does it take you to respond to a complaint?? Case submitted in September and apparently you are still “working on it” It’s really not that difficult… Would be nice if they just called me to talk it through! #badcustomerservice #help

@GMB regarding recent travel chaos, the problem with no one checking luggage in is the airlines then can’t fit in all the suitcases in the overhead lockers…. I was recently on a plane stuck on the tarmac as they couldn’t fit everyone’s “hand” baggage on the flight 😳

@CenterParcsUK Will miss him! Always made our holidays seeing Percy!

@Hermesparcels can you advise if you are having issues with your app? Keeps saying payment failed?

@HiveHelper Paul I have done this and no reply…. This is literally the worst customer service ever!!!

@LouSmi2 Hi Louise, I'm sorry for the delay in replying to you. This is a genuine account and my colleague should have asked you to DM the details that they asked for. Can you DM @HiveHelper with those details. You can also use the live chat option on our website. Kind regards Paul

@HiveHomeUK please can someone contact me regarding my heating/water receiver losing signal overnight? I have been through app and troubleshooting call to no avail #help #customerservice #winter #cold

@HiveHelper I have DMd and not received any response, should I resend???

@HiveHomeUK Hello? No response, I’m sssuming it was fake then???

@HiveHomeUK Is this even a genuine account?

#poorcustomerservice #annoyed #cold

Radio silence is not helpful @HiveHomeUK…. The app functionality is not working at all and the customer care team advised its a signal issue despite having it installed for 7 years with no issues! #help #customerservice #Please #customersupport

@HiveHomeUK @HiveHelper Hello?!??

@InchcapeBMWUK @BMW_UK how difficult is it to get the BMW app to sync with the sat nav in the car? Impossible it seems…. Numerous messages left for the genius and a promise of a call back yesterday and still nothing… #help #customerservice #customerexperience #stillwaiting