Malaysia Airlines

Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at malaysiaairlines.com or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

We understand your concern, @hrrangg. Please note that Malaysia Airlines takes allegations of this nature very seriously. As the matter is currently under investigation by the Indonesian authorities, it would not be appropriate for us to comment further at this stage. We are extending our full cooperation to the relevant authorities and continue to uphold the highest standards of safety, security and integrity across our operations. -YC

Malaysia Airlines MAS727 / MH727 Aircraft Type: Boeing 737-800 (B738) Malaysian pilot, Mohd Saufi bin Othman (39), who allegedly smuggled 26 kilograms of ​the mind-altering drug MDMA into the capital Jakarta ‌while on the job and under the influence of drugs. @MAS, any comment?

Kami memahami kebimbangan anda,@nomadicmarul. Sila ambil maklum bahawa kami memandang serius perkara ini. Memandangkan perkara ini sedang disiasat oleh pihak berkuasa Indonesia, adalah tidak wajar untuk kami memberikan sebarang ulasan lanjut pada peringkat ini. Kami memberikan kerjasama sepenuhnya kepada pihak berkuasa yang berkaitan dan akan terus menyokong siasatan yang sedang dijalankan. -YC

Juruterbang @MAS ditahan bawa 26kg dadah & dia didapati positif meth. Macam mana perkara ni boleh berlaku? Macam mana @MAS boleh benarkan negligence macam ni, dia terbangkan ratusan jiwa dlm keadaan high on drugs. Korang memang gila.

Hello, @RichardLVaughan. We are sorry to hear that your recent airport experience did not meet your expectations. Please be assured that it is never our intention to cause any unpleasant experience, as we always aim to provide our passengers with the best service possible. Kindly provide us with further details via direct message (DM) about your experience so that we may review the matter accordingly. We look forward to hearing from you soon. -LV

@MAS @KLIA_my every time you do not disappoint. Possibly the worst airport experience every time, and that’s hard, as the airport itself is ok.

@aprillou Hello, @aprillou. Thank you for getting back to us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -CD

@MAS Sent a DM

@MAS i got a notification my booked flight has been rescheduled. But surprise surprise you’re still selling my original 640am flight. And now it’s about 69usd cheaper. I need an explanation.

Hello, @RijuAbraham84. Thank you for reaching out to Malaysia Airlines. We understand your concern and sincerely apologise for any inconvenience caused. Kindly reach out to us via Direct Message (DM) so that we can perform further checks and assist you accordingly. Thank you. -NK

Hi Malaysian airline supoort team , i had raised a complaint for trolley damage online , and have not recieved an update , who is the correct contact person for the status check ? @MAS

@prashanth_rp Hello, @prashanth_rp. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -LV

@MAS @MAS I have shared the details via DM including my frequent flyer number

@MAS - Hey Team, Wanted to raise this bad experience with your support team. I have been chasing your team for a refund for last 3 months but with no progress. I had booked a flight from SG to KL and then KL to BKK. I had to cancel the flight due to a medical emergency situation.

Hello, @prashanth_rp. We understand your frustration about the delay in receiving an update on your concern. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Booking reference: E-ticket number: Passenger's full name: Number of passengers in the booking: Booking source (website, mobile application, travel agent): We look forward to hearing from you soon. -LV

@MAS @MAS can you respond back on this query and concern? It’s been really bad to be constantly waiting for an update

@SidVoice Hi, @SidVoice. We acknowledge your enquiry regarding the availability of direct flights on the Kuala Lumpur (KUL) to Kolkata (CCU) route. We have sent you a direct message. Kindly check your inbox, and we will be happy to assist you further there. -AR

@MAS I understand August is available to be booked on the KUL CCU sector but can't see direct flights for September

@MAS Are you pulling back CCU service from KUL for good? Can't see the schedule after August 1st

Which traditional attire would you try first? Pick your look below👇

Travelling is the perfect excuse to embrace the local culture 👘✨ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality

Hi, @kimpaderna. Thank you for reaching out to us. We understand that you have a query regarding a change to your booking and were unable to send us a direct message. To assist with further verification and checks, kindly send us the following details via Direct Message: Full name: E-ticket number: Date of issuance: Booking reference: Number of passengers in the booking: If you are unable to send us a Direct Message, you may also contact our Live Chat service, available daily from 7:00 AM to 11:00 PM (Malaysia Time), via: bit.ly/49ilPEZ We look forward to assisting you further. -JR

@MAS hi malaysia airlines, i have a question regarding the sudden change to my booking. i tried to send you a direct message, but i wasn’t able to. could you please advise how i can get in touch? thank you 😊

@biancaloyola__ Hello, @biancaloyola_. We understand your concern. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox at your convenience. -SU

@MAS Alright I have replied already

A picture-perfect pairing: blue skies and Malaysian Hospitality 💙✈️ From 1 to 10, how would you rate this angle? 📸: aviation_tommy_ (Instagram) #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #Aviation

@biancaloyola__ Hi, @biancaloyola__. We understand your concern. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox at your convenience. -CI

@MAS Hello I have message

Hi, @mumin_aladagli. We understand the importance of this issue being resolved. Please be informed that we have received your response. Kindly allow our relevant department some time to check on your case. Rest assured, they will contact you immediately once there is an update. Your patience is highly appreciated in the meantime. -AE

@MAS As I said, it's been a constant excuse for 8 months. I checked it and sent it again.

Thank you for reaching out to us,@mumin_aladagli. We sincerely understand how concerning and frustrating this situation may be, and we appreciate you bringing it to our attention. Upon review, we can confirm that your case has already been escalated to the relevant department for further investigation. Our specialised team is currently assessing the matter and will contact you directly via email as soon as an update becomes available. We understand that waiting for a resolution can be difficult, and we would like to assure you that your case is receiving the appropriate attention. In the meantime, we kindly ask for your patience and understanding while the review is being completed. Thank you for your continued cooperation. If there is anything else we can assist you with in the meantime, please do not hesitate to let us know. -RP

@MAS Do you understand what I'm saying? You've repeatedly asked me for the same information since November, and each time I received a response, you kept me waiting at least a month and a half to two months.

@MAS What you're doing is unacceptable. You keep asking for the same information over and over again. This is tantamount to fraud, nothing else. Almost 1 year

@elainespeniale We deeply regret the inconvenience experienced, @elainespeniale. Unfortunately, we are unable to advise you differently, as there are factors that determine the cost of a ticket. We appreciate your understanding. -SU

@MAS If it "helps", I did end up making the booking via bank transfer for 20% less than what "customer service" was attempting to charge me for the exact same flights (route, day, time, class).

Only with @MAS would I not be able to pay for flights, call customer service and they try to charge me MYR 241 more fir flight because "taxes" then hang up on me when I call out the 30% "taxes". Getting scammed by an airline was not something I thought was possible.