Malaysia Airlines

Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at malaysiaairlines.com or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

Hi, @manjitg. We are truly sorry to hear about your experience. Kindly provide us with the following details via direct message (DM) for further check on the status and verification purposes: Property Irregularity Report Number (PIR): SYDMH20308 Baggage number/tag: E-ticket number: Number of passengers in the booking: Booking creation date: We look forward to hearing from you soon. -MA

@MAS I urgently need help with a delayed baggage issue in Sydney. No response via email. My mother has arrived for a wedding & graduation and has no clothes. Please assist ASAP. Ref: SYDMH20308

Hari Raya Operating Hours for Malaysia Airlines Ticket Offices In conjunction with the upcoming Hari Raya 2026 festive period, please note that our ticket offices at Nu Sentral and Paradigm Mall will operate on revised hours from 20 to 22 March 2026. The revised operating hours are as follows: 10:00 AM – 8:00 PM Our ticket offices will resume normal operating hours of 10:00 AM – 10:00 PM from 23 March 2026 onwards. Thank you for your understanding, and wishing you a wonderful Hari Raya ahead. For more information: malaysiaairlines.com/my/en/mh-media…

Hello, @hariri_muhammad. Thank you for contacting us. Please provide us with the following details via direct message (DM) for verification purposes and further checks: Booking reference: Passenger's full name: E-ticket number: Number of passengers in the booking: Booking source (website, mobile application, travel agent): We look forward to hearing from you soon. -LV

@MAS I have a flight from Dammam to kuala om March 21 , but the flight from Doha to Kuala has been cancelled , but i receive an email and SMS to check in , how that ???? I tried to call but no response , i need someone to talk to me or explian me what i should do

19 March 2026: Latest update on our Hari Raya Fixed Fares flights Raya is just around the corner, and with the celebrations happening soon, there’s still time to make your journey home happen 🌙 If you haven’t booked your flight yet, this is your sign to do it now. With fixed all-in one-way fares from Kuala Lumpur starting from RM339 to East Malaysia destinations, getting home for Raya is still within reach: ✈️ Kota Kinabalu, Kuching, Sandakan, Bintulu, Labuan, Sibu, Tawau and Miri To accommodate the festive travel demand, we have added up to 1,557 additional flights, offering more options for those planning their journey home. And if your Raya plans are already sorted, while you’re at it, you can also start planning your return journey ahead. A little early planning goes a long way, especially during this peak period. Secure your seats now and travel with ease this festive season. 📅 Sales period: Now - 29 March 2026 🛫 Travel period: 17 March - 29 March 2026 Book now at malaysiaairlines.com or via the Malaysia Airlines app. #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #Raya

To get into the Raya spirit, we invited the @ManUtd squad to try their hand at a little Malaysian tradition, the Ketupat Challenge! Safe to say the boys were fully in the festive mood and enjoyed every moment of it.​ Selamat Hari Raya! 🌙✨​ As we celebrate Eid, Malaysia Airlines is sending warm festive wishes together with the team at Manchester United, a season of togetherness, reflection and shared joy.​ Whether on the pitch or in the skies, it’s always about teamwork, passion and the moments that bring people closer together, wherever you may be celebrating.​ Wishing you a Hari Raya filled with time well spent with loved ones. ✨​ #MalaysiaAirlines #ManchesterUnited #MHxMU #MalaysianHospitality

@tpshahil @KochiAirport Hello, @tpshahil. We are sorry to hear about this. Kindly check your other tweet, as we have responded to your post. -CD

“Your English is not good” so we can’t board you on flight and told to wait . And at the end they have told the counter is closed and cant do anything. Is this the way which @MAS @KochiAirport handle guest?? Please give me a proper explanation

@MAS i would like to inform you about the bad experience happened in @KochiAirport counter staff . Have hold while check in and said . Return tkt was not confirmed, when its clear they said hotel booking, after that show money , and atlast they have told

Hello, @tpshahil. We are sorry to hear about this. Please be assured that it is never our intention to cause any unpleasant experience for our customers. At Malaysia Airlines, we always strive to provide the best possible experience for our passengers. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Booking reference: Full name of the passenger: E-ticket number: Number of passengers in the booking: Date of ticket issuance: We look forward to hearing from you soon. -CD

Hello, @GaloreJas. We are sorry to hear this. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Passenger's full name: Booking reference: E-ticket number: Total number of passengers in the booking: We look forward to hearing from you soon. -RS

Our flights to the Far East were cancelled owing to the Middle East conflict. We informed @MAS of this and asked for a refund or credit for the internal flights we were unable to use. I've had the run around and they avoided helping at every turn. Hopeless! Avoid Malaysia Airline

@rosariir Hi, @rosariir. Please be advised that we have responded to your Direct Message. Kindly check your inbox. We recommend that you keep the conversation under one channel to avoid confusion. Your cooperation is highly appreciated. -AE

@MAS I replied @ 7.25am

Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at malaysiaairlines.com or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

Across skies, beyond borders, carrying Malaysia with pride. 🇲🇾✈️ If you have a takeoff moment saved on your camera roll, we’d love to see it. Share it and tag us so we don’t miss your view. 📸: aviator.archie (Instagram) #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #Aviation

Hello, @EidlanSoffian. Thank you for your suggestion and for your continued support of Malaysia Airlines. The route planning depends on several factors, including demand, operational considerations, and regulatory approvals. While we are unable to confirm any plans to resume or introduce these specific routes, please be assured that we continuously evaluate opportunities to expand and strengthen our network in response to demand and market conditions. Your feedback is valuable, and we will share it with the relevant team for their review and consideration. -HF

@MAS So can mas resume bki operations like kota Kinabalu to Sandakan or even kota Kinabalu to Tokyo Haneda?

Jakarta, you might just spot us around the city. ✈️💙 After making our presence felt in cities like London, Sydney, Melbourne and right here at home in the heart of Kuala Lumpur, our “Time For Malaysia Airlines” visuals have now arrived in Jakarta, Indonesia. Located within one of the city’s busiest districts, where approximately 3.2 million people pass through, these visuals are our way of inviting the world to discover the beauty, culture and vibrant experiences that Malaysia has to offer, all beginning with the warmth of Malaysian Hospitality that defines every journey with us. As Visit Malaysia 2026 gathers momentum, it’s a reminder that Malaysia is ready to welcome travellers from around the world with open arms. If you happen to spot us around Jakarta, snap a photo and tag us, we’d love to see it! #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #VisitMalaysia2026

@rosariir Thank you for updating us, rosariir. We have responded to you via direct message. Kindly check your inbox. -JJ

@MAS I sent you that information at 15.24

@fixknssir Hello, fixknssir. Thank you for contacting us, and we sincerely apologise for any inconvenience caused. Please be advised that we have responded to you via private message (PM). Kindly check your inbox. -DS

Hi @MAS I’ve sent you a DM. Kindly revert back please since your customer service number is not picking up my calls from earlier.

Hello, rosariir. Thank you for reaching out to us, and we sincerely apologise for any inconvenience caused. Kindly provide the following details via private message (PM) for verification and further checks. Passenger's full name: Booking reference: Number of passengers: E-ticket number: We look forward to hearing from you soon. -DS

@MAS Hi, you have cancelled our flight Manchester-KL and despite being obligated to reroute us have just left us high and dry, the only flight we can get is from Schipol and that’s €3000 each, will you reimburse us for that !

Hello, @r81569216. We are sorry to hear about this. Please elaborate on your concern so that we can assist you in any way possible. Additionally, kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Passenger's full name: Booking reference: E-ticket number: Number of passengers in the booking: Date of ticket issuance: We look forward to hearing from you soon. -CD

This isn't just a "glitch"—it’s my son’s education fund. No callbacks, no emails, no accountability. I am calling on the @Mas to investigate this security lapse. I need my funds restored immediately. @MashreqNEO #ConsumerProtection #UAE (2/2)

At the heart of Kuala Lumpur lies the home of Malaysia Airlines. 🇲🇾✨ Surrounded by iconic towers and vibrant city life, this is where journeys take flight with our signature Malaysian Hospitality. What’s one local experience in Kuala Lumpur you’d love to try? 🍜🇲🇾 #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality

@micaelarg63 @Milenio @hzamarron Hi, micaelarg63. Thank you for contacting us. Please be advised that we are only able to respond to enquiries in Malay or English. Kindly share your concern with us in one of these languages via direct message (DM) for further assistance. -SK

@Milenio @hzamarron @mas que hipócritas traidores y vividores del pueblo. Nos vemos en las urnas

▶️Líderes de los partidos Morena, PT, y Partido Verde se reúnen y alinean para anunciar el apoyo al 'plan b' propuesto por la presidenta Claudia Sheinbaum tras el rechazo de la reforma electoral. 📺 #MILENIO17h con @hzamarron

@sarang26658708 Hello, @sarang26658708. Please note that we have responded to your message via Direct Message (DM). Kindly check your DM. -MA

@MAS Hi @MAS We can see you have replied me on email Ticket No (GTS00079-03/2026/SYU) unhappy service from @MAS. Now they send this request to @FireflyAirlines and still not response. Firefly is a wholly-owned subsidiary of Malaysia Airlines. No response from @FireflyAirlines

Hi @MAS I have requested a simple No-Show Confirmation Certificate but as of now didn't received it. It's more then 9 days. Below is my case : GTS00079-03/2026 I am always grateful with all your service. Need your intervention. Thanks #MalaysiaAirlines #MalaysianHospitality