Michael Finney

Our 7 On Your Side phone hotline is temporarily out of service due to new work-from-home policies, so if you have consumer questions or concerns, please email them directly at 7OYS@kgo-tv.com! Thanks!

The victim took matters into his own hands after multiple withdrawals totaling $1,640---gone. Stolen. So, he took his own surveillance video. But the victim says the bank still denied his claim. abc7ne.ws/3Utaf0R

A Bay Area woman suddenly received a stack of mail with 70 Chase bank credit cards, issued to 70 complete strangers, all on her credit card account. abc7ne.ws/3jF2mUm

Criminals are targeting other bank customers, in addition to Bank to America, tricking them into sending them money through Zelle. abc7ne.ws/3EIIOr0

"We have seen a lot of scammers using robocalls, robotexts and sometimes these payment apps used to scam people. It's definitely a problem," says one consumer advocate. abc7ne.ws/3b5t83X

When asked if he was unhappy seeing his package thrown like a Frisbee, the Concord man said, "There might be stronger words I could use." abc7ne.ws/3yTuJTS

"It feels like any setback now just hits us a little bit harder." Looking to take a break from long days battling COVID, eight San Francisco nurses were unable to cancel their Airbnb. abc7ne.ws/3jQbN40

@elonmusk Hi Elon! Have some questions about Tesla customer service policies I'd like to ask. Who's the best person to talk to? Thanks!

@IROBHIMINATESLA @Chase Hi! Apologies for the delayed reply. Let me get you in contact with my team. Please use the form at the link and someone will email you back: abc7ne.ws/3jYoAzk

@MFinney what do I do if I deposit a check.Then @chase bank claims the account was closed so they refuse to give me my 2300 back. Im in a time chrunch. Im moving to Colorado for my Fedex career and this is the money i have for lodging and travel and food. Starved 3 days so far.

@ChaseSupport @chase How is it I dont know and cant find out where my 2300 check is. I deposited my check on Monday night and have been given the run around all day Tuesday and Today.

Scammers are using the fear of rampant banking fraud to lure their victims. It cost one man half his life savings. abc7ne.ws/3AEiwDI

This matter took on added urgency because his benefits have been frozen until this is resolved. He can't understand why EDD is doing this to him. abc7ne.ws/3yFpbgw

“How can you sit there and tell me there’s nothing you can do?” An investigation to CA’s unemployment benefits program reveals decades-long history of failures in, “Broke: California’s Unemployment Crisis,” streaming now on the ABC7 Bay Area app. abc7ne.ws/2WO0nVB

7 On Your Side investigates the history of issues with CA's EDD. We're talking to Californians who are frustrated, tired and confused by this ongoing problem in “Broke: California’s Unemployment Crisis,” streaming now on the ABC7 Bay Area streaming app. abc7ne.ws/2WO0nVB

In a one-two punch, a South SF woman lost her EDD appeal -- then the EDD mailed a copy of her documents, full of private information, to a stranger. abc7ne.ws/2UaO6th

Many families will get Child Tax Credit without even having to apply for it. abc7ne.ws/3xCwe93

Walmart says its program offers discounts of 65 to 85% on prescription drugs. How are they able to set such low prices? abc7ne.ws/3r5mqCa

A Vallejo cat has been freed from Instagram jail after he was accidentally banned for being "underage." abc7ne.ws/3hN1CuR

A visually impaired woman nearly lost the only way she has to get home from work -- due to a technicality. abc7ne.ws/3jxjmwK

Workers are paying for auto-dialing services to get through to EDD for California unemployment benefits. abc7ne.ws/3gE4MR8

About four million calls flooded the EDD the last week of May, and EDD answered about six percent of them. abc7ne.ws/3zudji5

Local restaurants say both customers and employees will have to make adjustments, even after state reopens. abc7ne.ws/2TBO9xt