Chase Support

@BrettSoz Hi. We know this is important to you. We sent you a DM and will continue to work with you there. ^RY x.com/messages/compo…

Went to use #Paze for the very first time in the @dunkindonuts app and of course it doesn’t work. And Paze doesn’t have any support or customer service. Incredible new service. Cc: @ChaseSupport

@StJohnsPriest This is never the type of experience we want you to have. We'd like to offer our support. Please DM your name, zip, and the reason for your call. ^RY x.com/messages/compo…

At 6:35 PM I called @Chase about our credit card. Was put on hold. Was on hold for an hour and 10 minutes. At 7:46 a recording came on saying the office was now closed. And the hours listed were that it closed at 7 PM on Sunday. Why did it keep me on hold 46 minutes after close?

@joelgrus Hi. Your account security is important to us, and we'd like to provide additional support. Can you please DM me with your full name, zip code, and more details? ^EI x.com/messages/compo…

@austincampbell @Chase one time Chase let someone who's not me withdraw money from my account at a branch in a state I've never been to "how did they get my name and account number?" "oh, don't worry, they didn't use your name or account number!" 🤔

This list was obviously rage bait to get clicks, and it is doing its job. No serious list has two of the best states for migration in (TN and TX) at the top while being a proxy for anything other than attention seeking. It's like a list with @chase at #2 for least safe banks.

@SamanthaIvie1 Hi. Thank you for providing your feedback. We value your input and will share it accordingly, as it plays a crucial role in helping us improve our service moving forward. Please DM us if you have additional concerns or questions, and we will be glad to help. ^EI x.com/messages/compo…

@ChaseSupport Hey Dev Team: Please add a toggle that allows users to include pending charges in the Total Amount Due so they can see all current charges in one total. It’s driving my wife crazy.

@jaredbsn Hi. Congratulations on your new IHG credit card, and I would like to look into this. Can you please DM me with your full name, zip code, and more details? ^EI x.com/messages/compo…

@ChaseSupport applied and was approved for the IHG traveler card through an "exclusive" offer while booking a hotel. As soon as I applied got a better offer for the IHG premier card on the same page (my reservation confirmation) can we swap to that card and offer?

@SwedishCar850 We know this is important to you. We sent you a DM for further support. ^RY x.com/messages/compo…

hey @Chase @ChaseSupport why when I log into my online banking do my credit cards now look like this? How do I get the version with card graphics and all of the information I need? Help!

@Capshockey80 Hi. Thanks for reaching out. I understand your concern about the error message you received. I want to help with your experience, and I’m here to support you. Will you please send a DM with your full name, zip code, and any other details you’d like to share? ^AS x.com/messages/compo…

@Chase how about you fix your website so people can pay!! Unbelievable

@MurdockMur1201 Hi. We understand how it feels not being able to access an ATM. We'd like to reach out and see how we can help. Please DM your full name, zip code, and tell us the complete address of this ATM/branch, so we can get started. ^JI x.com/messages/compo…

@Chase wtf is the point of having a 24 hr atm if the fucking front door is locked. Maybe cause the suburbs are dangerous at this location idk. I'm in the "countryside" of Pennsylvania. If the money is locked down then u must be worried about all those quantum desktops I guess.

@andrewmackenzie Thank you for providing your feedback. We value your input and will share it accordingly, as it plays a crucial role in helping us improve our service moving forward. ^AB

@ChaseSupport No need for all that just give cardholders free Claude ty

Why doesn’t my @Chase Sapphire Business Reserve Card include a @claudeai 20x Max plan? Or at least some credits?

@ScriptureFactry Hi, we saw your post. Your experience matters to us, and we'd like to better understand what happened. Can you please DM me with your full name, zip code and any details you'd like to share? ^AB x.com/messages/compo…

@Chase I asked for a call-back and never received one. You're wasting my time. -------- Would you please tell us about your recent experience with Alfredo on 07/02/2026? Thank you, Joseph A. Garcia Director, Customer Experience

We asked, you answered: You want banking that’s easy, safe and that shows up when it matters. So we’re hitting the accelerator on new products, experiences and support designed for how you actually manage your money, build credit and plan ahead. Learn more about what’s coming for our 18-24-year-old customers here: media.chase.com/news/chase-acc…

@FlexibleDogma Hi, we saw your post. This is never the type of experience we want you to have. Rest assured that I've shared your experience to help us in our effort for continuous improvement and better customer experience. If you have any other concerns, please send us a DM. ^AB x.com/messages/compo…

@ChaseSupport The text box on the page in the charge dispute flow where you enter details on the reason for the issue flags illegal characters regardless of the text entered. It even flags that there are illegal characters when your text examples are on the page are pasted in.

@JeremiahF89 Hi, this is not the kind of experience we want you to have. We’d like the opportunity to review this email and address your concerns. Can you please DM me with your full name, zip code, and a screenshot of the email? ^JC x.com/messages/compo…

@Chase your chat bot sucks so bad. Your customer support is terrible. I don't want to enter my damn card number just to ask a question. I have a phishing email from chase.e@chase.com. A obvious scam asking me to deposit money. I asked your dumb stupid chat bot where to fwd email

@sophiajewe734 Customers can earn 5% cash back on up to $1,500 in combined purchases. From July 1 through September 30, 2026 in this quarter's categories. Please visit spr.ly/6010BEOPeg for more info. ^VB x.com/messages/compo…

@Chase what’s the actual cashback cap on the rotating categories now

The C.O.A.T. debate continues with Chase Freedom Unlimited®.

@sofiaruns_f Hi, we'd like an opportunity to address your concern. Can you please send me a DM with your full name, zip code, and more details about this? ^JC x.com/messages/compo…

@Chase 2x on everything is cute but where’s the 5x rotating

@RufusTFireflyJr Thanks for flagging! That is a valid Chase number. Feel free to send us a DM if you have other questions or concerns. ^VB x.com/messages/compo…

Hey @Chase someone is using your phone number 212 334 0559 to attempt fraud

@soph6496_z Hi, we'd like an opportunity to address your concern. Can you please send me a DM with your full name, zip code, and more details about this? ^JC x.com/messages/compo…

@Chase 1.5x flat is cute but where's the drugstore cashback we actually need

@hamelo1 Hi, we appreciate you sharing your phone experience with us. We want to make this right and ensure proper feedback is given. Could you please send a DM with your full name, zip code, and the time/date of the call? ^VB x.com/messages/compo…

@Chase I would love to speak with you regarding the representative I terminated a call with (Melissa). Your other Reps were fantastic… as I have grown to expect. Melissa could use additional/follow up training.

@FirewallPatriot Hi, we always strive to provide a better banking experience than what you described. We'd love the chance to turn this around for you. Could you please send a DM with your full name, zip code, and any other details you’d like to share? ^VB x.com/messages/compo…

@Chase Chase has to be the absolute worst to bank with

@SarikaRao Hi, I want to help with your experience, and I’m here to support you. Will you please send a DM with your full name, zip code, and any other details you’d like to share? ^CS x.com/messages/compo…

@chase @ChaseSupport A delayed bag forced me to stay overnight and rebook my ferry. Chase denied my hotel and ferry claim but would reimburse toiletries. Was I supposed to sleep at the airport? Disappointing for a $795 Sapphire Reserve card.