M2theM

@Vodacom I'm trying to send you a private message but it's not working. Please provide me with an email address on which I can contact you, this is urgent. Thanks

@MMpeep Hi M2theM, Please reach out to us privately to assist you with this.

@Vodacom I'm overseas and my SIM is not connecting to any network, it normally works fine. I've tried going to your website but none of the contact options work. Please advise urgently how I can get support to get my number working. Thanks

@VodafoneUK @vodafone Have now withheld my refund for over 26 days! Despite endless emails with the complaints team, the person clearly has no intention of resolving this, doesn't read my emails and keeps telling me the same thing. I have to keep chasing for a reply, shocking!

@VOXImobile I spent over an hour in a chat with your adviser to start a return. It's now almost 48 hours later and I still haven't received the return label I was advised would take up to 24 hours to arrive via email. Please sort this out, I need my refund.

@welchris @VirginMoney Doesn't surprise me, they caused me to go into overdraft unnecessarily and when I called up for help they told me to go speak to my bank. I raised a complaint and still waiting for someone to respond.

Most useless unhelpful company ever! Paid balance in full and now telling me I owe money! Don’t have details as closed account and won’t help me to understand the unexpected balance! @VirginMoney

Still not a single communication from @BandQ to my complaint. No updates either from @bandq_help . It's absolutely disgusting how a big corporate like this treats its customers. I've been left out of pocket and with no compensation for all the distress they have caused. Shameful

@bandq_help Just received my new expensive designer central heating Radiator from @BandQ ... absolutely disgraceful! Looks like it was dragged behind the van all the way here!

@BandQ @bandq_help Still nothing from B&Q, not a single response to my complaint despite being promised for weeks that it's being looked at and someone will contact me. Shocking service, one of the most unethical unprofessional companies I've come across.

@BandQ @bandq_help And my complaint reference number is 8009619318. What's the update? When is someone going to contact me about it?

@BandQ @bandq_help You have my complaint reference number, you have weeks of chats in your DM, stop making excuses and do your job. Why have you been telling me for weeks via DM my complaint is being looked at and someone will contact me? Disgusting...

@BandQ @bandq_help The delivery and customer service are all part of the experience, you can't seperate them. So the review can only be what you want people to say and only about the parts you want them to speak about. That says it all really doesn't it ... disgraceful!

@MMpeep @bandq_help Hi there. Your review has not been published as it needs to only be about the product itself and not delivery or customer service. If you can provide your info again to our CS team they will be able to look at your complaint. Thanks.

@bandq_help @BandQ Any excuse to not do anything, the chat has been going on for weeks, with constant replies from you that my complaint is being looked at, now when I ask for an update, you conveniently can't talk to me and need me to reconfirm details. You should be ashamed of yourselves..

@MMpeep @BandQ Hi there. We do need you to reconfirm security for our team to be able to access your info again. Thanks, Pam

Been a loyal @ajbell customer for long (ISA & SIPP) but the service has been shocking. My complaint has been handled atrociously & the higher I escalate, the worse the response. I'll be transferring my entire portfolio to a company who respects their customers! Shameful behaviour

@bandq_help @BandQ Here we are almost 2 weeks later and still no refund. @BandQ 's disgusting partner Touch Global collected their items 5 days ago and are now telling me part of the order is missing, so once again more stress to deal with and still no help at all from @bandq_help

@bandq_help @BandQ .. and i must send proof of pickup even if the courier doesn't provide it! I'm currently out of pocket of about £450 from all of this, I've had the plumber here waiting to install this whilst being paid. @BandQ have offered no compensation and refuses to raise a complaint

@bandq_help @BandQ ... in the @BandQ website and payment is made to @BandQ . I may consider legal action, it's about time these retailers obey the law and apart from anything, so the right thing with customers. Absolutely appaling treatment from such a big retailer, @BandQ you should be ashamed!

@bandq_help @BandQ Almost a week later I have no refund, I'm still sitting with this damaged radiator awaiting collection. @bandq_help have done nothing to help, left me to deal with their unresponsive and unhelpful partner who has the nerve to tell me to package the item before they collect and..

@bandq_help @BandQ A warning to everyone, do not buy anything online from @BandQ as many of the items are not actually being sold by them but by their partners and when something goes wrong, @BandQ simply wash their hands of the problem, which im sure is illegal as the items are bought ..

@bandq_help To add insult to injury, I was charged £12 for this delivery. I am expecting an immediate refund of that charge!

@MMpeep Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Thanks