Manya Sharma

@parulkanwar @airindia Air India hasn’t changed. Had a similar experience in 2020 while I was assisting a senior citizen fellow passenger. Despite pre-booking a wheelchair, staff kept pushing us to the next counter. She had to struggle through the airport until I made a scene to get assistance.

Just got back from the ICU where my grandmother is still being treated, and seeing multiple media channels reporting Air India Media’s supposed official statement. @AirIndia, in an effort to work constructively with you to address the management failures at T3 Delhi Airport, I’m addressing the below inconsistent/incorrect statements. Let’s not misconstrue factual statements and instead direct our efforts to course correct, thereby preventing such an unnecessary and lamentable incident from happening in the future. Again, the intent is not to sensationalize, and I have kept an open line of communication with only the Air India’s Social Media and Online Reputation Management Lead (not taking any names). Even though there are multiple media requests, I will refrain from engaging. * Raj Pasricha (my grandmother) did not on her own accord decide to walk but was forced to, as there was no buggy available at the terminal from car drop-off to PRM desk located near air India ticketing office. Even with a pre-booked, registered and confirmed wheelchair, there was no prioritization given to the family at PRM desk and there was no confirmed waiting time from the desk. PRM desk was agnostic to the departure time. Air India Policy Excerpt Outside of this incident: Would request the management to factor that if a differently abled person were to be travelling alone, is the expectation that they would need somehow reach the PRM desk (across 3 parallel drop-off lanes) on their own, there being no Buggy services available * Incorrect claim of airport officials immediately attending to IP “upon noticing the incident”: AI staff unfortunately did not help with either recovering the IP from the floor nor did they call MI room for first aid when requested by the family member. Instead, the family member was pointed to MI room to self-seek medical first aid personnel. * Incorrect claim of family rejecting doctors offer for additional medical attention: Apart from first aid given to help with the bleeding lip, the forehead injury was not attended to. No report of her condition/fit to travel was shared with us to ascertain her ability fly, in fact AI staff facilitated fast track boarding. Please corroborate these statements with CCTV footage, which would clearly agree with the above. Happy to connect with Air India Management in-person/over call to work towards bringing about a positive outcome from this incident. @DGCAIndia @MoCA_GoI @TataCompanies @tatatrusts @RamMNK @KanchanGupta @rajeshdogra7 @AndrewTAviation

I post this because I have no choice, and because it infuriates me that there is such little value for human life and wellbeing. @airindia, you treated my grandmother so poorly, and with such little regard. You should be ashamed. For our travel back from Delhi to Bangalore on 4th March 2025, we booked a wheelchair for my 82 year old grandmother (widow of a decorated Lt General, who has fought for India in several wars) well in advance - confirmed by the airline. Upon reaching the airport, she was not allocated one. We tried for almost an hour, requesting airline staff, airport help desk, alternate airline staff from @indigo (who incidentally had a free wheelchair but won’t share). With no other option, this old lady slowly made her way across 3 parking lanes at T3 New Delhi, on foot with assistance from a family member. She managed to enter the airport on foot, still no wheelchair or assistance was provided. Ultimately, her legs gave way, and she fell - she fell in front of the Air India premium economy counter. Not one person stepped in to help. We requested someone to help get first aid - no help. Expectation from Air India staff was for the family member to go to the MI room and get medical aid. Finally, the wheelchair arrived, and she was promptly boarded without a proper checkup with a bleeding lip and injury to her head and nose. On flight crew did help with ice packs and called ahead to Bangalore airport for medical aid, where she was seen by a doctor and given 2 stitches. Today, I sit here typing this from the ICU. She has been here 2 days under observation for potential brain bleeds. My mother and father watch as doctors pump her with medication, and her left side loses strength. From where we stand, it’s a long road ahead of pain and recovery which she did not deserve. We have lodged complaints at DGCA, and with Air India and await action. Attaching pictures of my grandmother, at her grandsons wedding on 3rd March, followed by her condition on 4th and 5th March. Please share for broader reach. @TataCompanies @tatatrusts @MoCA_GoI @FAANews @RamMNK @DelhiAirport #AirIndia #service #delhiairport #bangaloreairport

London Police Service members are excited to be walking in the 27th Annual Pride Parade again this year! Be sure to wave hello to us along the route. 🌈 #LdnOnt #PrideLdnFest @prideldnfest

LONDON, ON (July 21, 2023) – Members of the London Police Service are on Glenroy Road in relation to an ongoing weapons investigation. Members of the public are asked to remain out of the area. Read more here: londonpolice.ca/en/news/weapon… #ldnont

This is our son, Vinayakk Joshhi @thevinayakjoshi. He needs us. He needs his mother. He’s struggling in the hospital alone right now. Please amplify this so we can get his mother to him asap. He’s already been through enough- please don’t let him suffer alone.

@FlyWithIX @airindiain @HardeepSPuri @MoCA_GoI How to check the refund status of Air India flight which the incompetent staff hasn’t been able to do since 4 months?

@GovCanHealth @CitImmCanada Can an international student with a valid study permit and visa uptil April 2021 with the college approved in the DLI list return to Canada, even if they have completed their program already?

Are you an international student who is eligible to travel to Canada? Be ready to comply with new mandatory requirements by submitting required #COVID19 info digitally. Use #ArriveCAN or sign in online. Learn more: ow.ly/gRoO50Cws2R

Can’t still forget @airindiain ‘s shittiest service and mental harassment on the Delhi International Airport on the night of August 5th. The staff knows ZERO customer service. ~A #disppointedcustomer just like so many others.

@airindiain Are you following the right rules this time? Will the rules on Canada.ca related to travel exemptions be followed, or Air India has some other rulebook?

@CanBorder @CanadainIndia @CitImmCanada I do have the valid documents as mentioned. Thank you for the response.

@ManyaSh47108093 @CanadainIndia @CitImmCanada Please note a border services officer will make a final decision on your eligibility to enter Canada when you arrive at a port of entry.

#DYK? If you are eligible to enter 🇨🇦, you must provide mandatory traveller information. Download the ArriveCAN mobile app and submit your info quickly and securely, up to 48 hours prior to arriving at the border. ow.ly/KCtG50AWxQS

@CitImmCanada @CanadainIndia I am a returning international student already residing in Canada since 2018 with a valid study permit approved before March 18. The immigration here in India still denied me boarding the flight. Please take a step to solve the problem faced by several intl. students including me

Due to #COVID19 service disruptions, we are unable to provide accurate processing timelines. Please note that we cannot offer a response to any questions on the turnaround for processing of applications at this time. Learn more: canada.ca/en/immigration… (1/3)

@airindiain Would your ALO care to explain explain students in writing of why they are being denied boarding? I am exempted from the travel restrictions to Canada and have all supporting documents. @CitImmCanada @mygovindia @CanadianImmig @CanBorder Need Help🙏🏼

Are you making us fool😐, thats why you people don't give us boarding pass, in this way you stuck our money.. Wow great strategy. What else can we expect from your end👏 @airindiain @HardeepSPuri @PMOIndia . twitter.com/18Arzoo/status…

@CitImmCanada @airindiain I need a quick response. I am being denied boarding by the @airindiain staff Delhi airport who are clearly not following the IRCC guildelines for travel restrictions.I am clearly exempted. But people here DO NOT KNOW THE RULES!Furious and disappointed!

@CitImmCanada I am absolutely disappointed with @airindiain Air India’s service at Delhi airport where the rules states by @CitImmCanada are not followed. I need a quick answer to board the flight. This is absolutely a mess. @JustinTrudeau @CanadainIndia

@saranshgoyal @AAI_Official @airindiain @AirCanada Thank you for the response. I have heard a few people board these flights though. There is a lot of confusion and no clarity at all.

@ManyaSh47108093 @AAI_Official @airindiain @AirCanada If you’re talking about the flights to frankfurt in new air bubble, dont take risk of india to frankfurt and then air canada from frankfurt to toronto. That wont be possible.

@AAI_Official There is a lot of confusion if students can board the @airindiain flight to Frankfurt and then @AirCanada to Toronto. I am exempted from the Travel restrictions to Canada. Will the airport authorities let me board? I can send my authorized documents if required.

@HardeepSPuri @airindiain @FlyWithIX @MEAIndia @MoCA_GoI @PIB_India @AAI_Official @MIB_India @indiandiplomats @PIBHomeAffairs And what about people who want to go back? There are no flights to Canada in Phase 5 schedule. Ironically, there are charter flights available almost everyday. Is it because there’s no price cap on them? Definitely, it is! #Absolutedisappointment

Stakeholders of our civil aviation sector stand committed to reach out & help stranded Indians. More than 270K have returned on VBM flights by @airindiain @FlyWithIX & pvt Indian carriers. (More than 814K through various means since 6 May.) People continue to return everyday.

@airindiain , @HardeepSPuri We need some clarification please. Can returning students to Canada take an Air India flight to Frankfurt and then book a connecting flight to Toronto? You are allowing some while restricting others. Please be clear! #disappointed

@airindiain @airindiain Some flights for Canada too. Please.

#FlyAI : Book now ! Few Seats left . #VandeBharatMissionphase4