Marie Cross

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Marie Cross

Marie Cross

@MarieCross_FIT

First Impression Training is wholly focused on keeping your frontline staff FIT for business, by helping them deliver remarkable customer service on the 'phone!

Kent Katılım Eylül 2010
261 Takip Edilen312 Takipçiler
Marie Cross
Marie Cross@MarieCross_FIT·
No thought given to the customer experience here. Wonder what steps Amazon took with the driver and the customer??
DayWalkerEm@DayWalkerEm1

Honestly wtf @AmazonUK this is how your delivery driver delivered a Xmas present! We were home! No need to throw it like he did at all

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Marie Cross
Marie Cross@MarieCross_FIT·
Been a long time since I've posted here - did you miss me?😀
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Marie Cross
Marie Cross@MarieCross_FIT·
I've been shortlisted in CXMStars™ 2025 - Top CX Influencers, nominated by CX Magazine. Please vote for me here tinyurl.com/43r9nmty find my profile and click on the VOTE button (registration req'd) and then allocate your 5 points to me. Thank you so much for your support.
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Marie Cross
Marie Cross@MarieCross_FIT·
Massive shout out to Adriana & Magdalena at @NatWest Spalding branch, for being true Brand Ambassadors & real GEMs (Going the Extra Mile) What a crying shame that we can’t say the same about our experience with Business Banking Online 😡 (complaint letter to follow)
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Marie Cross
Marie Cross@MarieCross_FIT·
@kittykatkent @PeterWanless I’m at a loss to understand how this devastating act could possibly have been allowed to happen, especially in our county & especially after the stark lessons we should’ve learned from all those other heartbreaking child abuse cases that have gone before. Sleep tight sweet Alfie.
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Katie Burgess
Katie Burgess@kittykatkent·
@PeterWanless And every time we say ‘never again’ or that ‘lessons will be learned’ but has anything changed since Victoria Climbie? I don’t know how you do what you do.
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Marie Cross
Marie Cross@MarieCross_FIT·
@swarovski I’d like to give a massive shout out to your Manager Angel in Peterborough store. I was heartbroken that my VERY sentimental Swarovski necklace had broken while trying to get a knot out - not fixable according to my jeweller but she did it! Awesome customer service 🙏
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Marie Cross
Marie Cross@MarieCross_FIT·
Massive big-up to Ben at Guest Relations @premierinn demonstrating ‘remarkable’ (Purple Cow) customer service today. Ticked every box when it comes to what we teach here in FIT about CX - a true Brand Ambassador & proof that your PEOPLE are the vital differentiator! #BeMoreBen
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Marie Cross
Marie Cross@MarieCross_FIT·
Shame on you @HamptonByHilton (Leeds) Still no reply from 3 emails re: an awful customer experience, dreadful communication & a pack of lies to cover up your poor service. Picked the wrong customer to upset here, I can assure you 😡
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Marie Cross
Marie Cross@MarieCross_FIT·
Did you know that we've been nominated for the Customer Choice Award at this years UK Business Awards? Can we rely on your support? All you have to do is click the link bit.ly/3x6txxK find our logo (First Impression Training) and rate us out of 10. Thank you so much :)
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Marie Cross
Marie Cross@MarieCross_FIT·
Next week is #LearningatWork Week and this year’s theme is LEARNING UNCOVERED. We'll be sharing our own Purple Cow Wow's every morning next week as we UNCOVER a LEARNING tip of the day, through our ABCDE bitesize video training sessions (3 min watch). vimeo.com/709396221
Marie Cross tweet media
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Keşfet

@NatWest @kittykatkent @PeterWanless @swarovski @LinkedIn @MsLoloJ @premierinn @HamptonByHilton