Mark Angus

It was a great pleasure attending the CxOutsourcers event this year. Congratulations to Peter Ryan, @MarkAngus22 & @believeconsult for organizing a brilliant event. The two-day event was filled with industry thought leaders with great influence and insig…lnkd.in/dHCdk95X

Reflecting this week on how so many amazing speakers, presenters, and panelists at #CxOutsourcers had a subtle underlying connection to 3 points: #Leadership, #EmployeeExperience, & #InternalCommunication. Thanks again to #PeterRyan, @MarkAngus22, and @believeconsult

The Future of Sustainable Travel in emerging Europe 2022 report combines essential research with editorial analysis, views and intelligence, offering insight and looking at how stakeholders will need to reconfigure their investment and promotion strategies—bit.ly/EEFoST22

Supercharge responses to RFP’s with our smart sourcing services that delivers high quality service providers that matches your request: proposals.gbs.world/submission/ 📥 #research #bpo #itoutsourcing #contactcenter #contactcentre #cx #humanresourcesmanagement #businessprocessoutsourcing

This is a big win for the sector and a great story to tell! Congratulations #ShadowCareers and #SigmaConnected on a dream well actualised! #BPESA #StrongerTogether #GBS #BPO #YouthEmpowerment

For deeper insights and solutions to the major challenges facing outsourcers, get your copy of the 5 Outsourcing Pain Points Facing Business Buyers eBook. Get your copy here: provider.gbs-world.online #research #bpo #itoutsourcing #contactcenter #contactcentre #cx #financeservices

#poland, #czechia and #romania are consistent high performers in numerous #digital and #ITO subcategories, as presented in GBS.World’s chapter in Emerging Europe’s 2022 Future of IT Report: bit.ly/3n38h7e @GBS_World @_EmergingEurope #futureofbusiness #IT

Emerging Europe produced over 82,000 #ICT graduates in 2020, up from 76,000 in 2016, supporting findings of the region’s global popularity of ITO services in GBS.World’s chapter in the 2022 Future of IT report. bit.ly/3n38h7e @GBS_World @_EmergingEurope

Global organizations are increasingly looking outward for their IT and digital needs with Emerging Europe as a popular choice.The region’s status as a global ITO destination is reflected in GBS.World’s chapter in the 2022 Future of IT Report: bit.ly/3n38h7e

Global outsourcing has become competitive, making it onerous and time-consuming to short-list and select the right/best fit service providers. GBS.World streamlines that process. Get your eBook here: provider.gbs-world.online #research #bpo #itoutsourcing #outsourcing

#GlobalBusinessServices (GBS) enterprise buyers shared their planned strategies in how they aim to reduce costs and boost profitability in the Africa GBS Buyers Choice Report. Read more about it here: bit.ly/GBS-BCR #GlobalBusinessServices #GBSMasterPlan #skillspipeline

Buyer rankings and scores are reflected for #GlobalBusinessServices (GBS) and #CX in the Africa GBS Buyers Choice Report. Download the report here: report.gbs-world.online #GlobalBusinessServices #bpo #Africa

Detailed business profiles are presented in the Africa Global Business Services (GBS) Buyers Choice Report of the top #GBS service providers in #Africa. Download the report here: report.gbs-world.online #GlobalBusinessServices #Africa #ServiceProviders

The Africa Global Business Services (GBS) Buyers Choice Report unpacks the continent’s mushrooming #GBS sector for international investors, buyers and operators. Read more here: bit.ly/GBS-BCR #GlobalBusinessServices #Africa #Investment

One of the most exciting changes in #GBS.World’s website update is or new #search engine, which has been optimized to provide buyers with higher relevance results. #GBS.World #buyers #globalbusinessservices #bpo #bposervices #contactcenter #contactcentre #cx #customerexperience

Meet CCI Kenya. A Certified Service Provider on the Gbs.World. With over 11,000 employees, CCI Global is the largest provider of leading Business Process Outsourcing services in Africa. To access their GBS World profile, go to bit.ly/cci-kenya

A special thanks to all members and partners who have joined the GBS World Marketplace. If you want to be assessed in our certification program for the marketplace, click on this link to book a free consultation with one of our business experts: lnkd.in/ggEKDaFx.

Vertical industry-specific expertise is one of the key requirements for international investors when looking to invest in South Africa’s #GlobalBusinessServices (GBS) market. This blog post explains the others: bit.ly/NationalGBS-bl… #southafrica #bpo #bposervices #contactcenter

The Western Cape is the largest provincial market for offshore #GlobalBusinessServices (GBS) delivery in South Africa. Eastern Cape Value Proposition: bpesa.org.za/eastern-cape.h… Western Cape Value Proposition: bpesa.org.za/western-cape.h… #contactcenter #contactcentre #cx #bpo

A deep talent pool, specialist niche services and delivering better #CX and customer retention compared to competitor offshore markets are some of South Africa’s #GlobalBusinessServices (GBS) value propositions.   You can access it here: bit.ly/3OUd6wf