Martin Taylor

My WHY is to over come problems in order to make things happen SO THAT we can grow and deliver meaningful change together #startwithwhy

@VodafoneUK hello I was due install today between 8am and 1pm appreciate it is12:46 but still nobody has been to install fibre or had call I can’t access my account and your online chat won’t let me past asking for phone number

@CustomerRe9304 Would rather deal with actual virgin opposed to Ava account but thank you

@virginmedia Hello sorry been on your chat for 20 mins Mohamed joined chat but never responded ! I am awaiting refund of credit which was promised within 7 days it’s now well over that

@_parcelforxce I am following

@_parcelforxce hi can you help EMS parcel has been stuck on same update since 10th as exported it should be with me within 5 days it suggested when I paid extra

@parcelforce yellow can you help I have EMS parcel when it was sent I was told it would the 4-7 days but it’s been stuck in same update since Tuesday It shows it’s expected but your tracking shows same

@virginmedia It’s back per in declared outage, as your whistleblower confirmed , its due to go off again tonight for 4th night in row ! You realise that most people rely on on internet for communications and for tv and sport due to sky glass ! It’s odd you are content to take £££

@MartinATaylor79 We can assure you that we are doing our best to respond and to support you. The team will aim to get service up and running as soon as possible. You can check here to see if you are entitled to compensation virg.in/autocomp

@virginmedia entire east durham offline ? Planned repairs I was told. Do you not notify your customers

@virginmedia Not sure if you are reading these or auto responding from script you are not updating your page with planned outages we know it’s been planned as it’s been every day and one of your staff in area under anonymous bad has confirmed it, I raised this at 6pm said would happen at 8:30

@MartinATaylor79 The service status page is to ensure that if an outage is occurring in your area you can view the details including the estimated fix time. We can assure you when an outage is present our team work as quickly as they can to resolve it for everyone effected

@virginmedia No planned work, yet 3 days in row you’ve got planned work and you’re doing it again tomorrow

@virginmedia Is not a drop it’s every night and will be same tomorrow, a local worker for Virgin has said it’s landed maintenance that you didn’t have time to tell folk about? So you chose busiest time, and now 3 days in row! But you managed to send my bill at 7:59

@virginmedia This doesn’t help

@MartinATaylor79 We are very sorry again that you are experiencing issues with your service, is this outage listed online here: virg.in/servicechecker

@virginmedia @CharlotteG49201 Charlotte don’t waste your time checking this or when they looked stunned ! They know all about this so does the chief exec - this will happen again tomorrow as well. The just choose not to tell us! I raised it earlier with them ! Email in to complaints via CEO

@CharlotteG49201 Hi Charlotte, we are so sorry to hear that your service has gone down, is there anything listed on the service status page here: virg.in/servicechecker

@virginmedia our Internet has gone off AGAIN. This is BEYOND a joke. Same time as last night!!!

@virginmedia Now off again, no formal notation no communication yet happy to send me my bill trust for £68 !

@MartinATaylor79 I am so sorry that this has not been reported yet on our side, if you would like our team to take a closer look into this with you it would be best to pop us a message to Facebook: facebook.com/virginmedia/, Instagram or methods on here virg.in/contactvm so we can help.

@virginmedia Doesn’t work if this is true and let’s hope this isn’t true as Virgin Media being done is constant theme

@MartinATaylor79 Hi Martin, sorry to hear you were not notified about planned works. Generally, we send out texts or letters notifying those who may be impacted. You can also sign up for text notifications here virginmedia.com/myvmo2

can genuinely see Howe’s days being numbered if this carries on. #nufc I’m seriously confused by the team selection, and even more so by the insistence on sticking with a squad that clearly isn’t working. There’s no creativity, very little attacking intent, and it’s horrendous

@Memecastle_Utd It was obvious that it had been used, just look at dashes and random spaces , a.i wasn’t needed to check that he had used it

🚨 BREAKING: Alexander Isak used AI in the statement that he posted on Instagram last night 🖥️🌐

@OctopusEnergy hi I have sent dm just for more advice

@OctopusEnergy I’ve got it thanks for sorting

@MartinATaylor79 Hi Martin. I've just popped you a DM. 🐙

@OctopusEnergy you guys online today