Rebecca Martin

256 posts

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Rebecca Martin

Rebecca Martin

@martinreb

Marketer for Calabrio (customer engagement/workforce optimization software). Also a mom of two brills kids, a traveler, a shopper and a slow triathlete.

Minneapolis Katılım Mayıs 2011
259 Takip Edilen122 Takipçiler
Rebecca Martin retweetledi
Jay Baer
Jay Baer@jaybaer·
Brand new! @Calabrio is hosting their first-ever virtual Customer Connect on 10/27 and 10/28, and you won’t want to miss this. Pick and choose from over 50 sessions, and join from the location most convenient for you. Sign up now! bit.ly/CalabrioC3VX #cx #virtualevent #C3VX
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Rebecca Martin
Rebecca Martin@martinreb·
@Calabrio It's true. We love our Champions. Here's to customer advocates who help spread the word!
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Calabrio
Calabrio@Calabrio·
Customers are the key to our success🔑 We created the Calabrio Champions Network to connect our customers and celebrate our advocates. Learn more about the awesome benefits here! bit.ly/2Ojug9G
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Rebecca Martin retweetledi
Calabrio
Calabrio@Calabrio·
The 2019 @Gartner_Inc Voice of the Customer Workforce Engagement Management report was just released naming Calabrio as the only May 2019 Gartner Peer Insights Customers’ Choice. View the news release: bit.ly/31KgHoq. Or get the full report: bit.ly/2Rlk9ko. #WEM
Calabrio tweet media
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Rebecca Martin retweetledi
Calabrio
Calabrio@Calabrio·
We’re thrilled to share that we’ve acquired @Teleopti, building the new global standard for #CX intelligence. With over 35 years of market leadership we look forward to the opportunities this brings to the market, our customers and partners: bit.ly/2IjIlPR.
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Rebecca Martin retweetledi
Calabrio
Calabrio@Calabrio·
Q: What are your thoughts on remote workers? “A big thing to consider is agent engagement. How do we keep agents engaged when they’re not physically onsite? As remote workers increase, you will need to work a little harder to keep those agents engaged.” Nicole Price, @RadialCorp.
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Rebecca Martin retweetledi
Calabrio
Calabrio@Calabrio·
"While improving the #CX has all too frequently become about implementing technologies to create new communication channels, we cannot forget the real goal: to increase #custloyalty by creating a human connection." – @martinreb in @adrianswinscoe's blog: bit.ly/2UmgFi8.
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Rebecca Martin retweetledi
MarTech Series
MarTech Series@MarTechSeries·
Rebecca Martin, CMO, Calabrio, tells us how they work with AI/Machine Learning to extract meaningful value out of every conversation. ow.ly/zht930mXxev #MarTech
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Rebecca Martin retweetledi
Calabrio
Calabrio@Calabrio·
What are employers doing to combat the issues #cctr employees face? Customer experience leader, @ColinShaw_CX, references our Health of the Contact Centre Report in an article for @callcentrehelp. Read more: bit.ly/2AwxdNo.
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Rebecca Martin retweetledi
Calabrio
Calabrio@Calabrio·
As digital communication channels continue to emerge, brands need new ways to make personal connections w/ #customers. @Martinreb shares 3 things marketers can do to leverage the #cctr + improve brand loyalty. bit.ly/2qKV74L
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Keşfet

@Calabrio @calabrio @JillMalandrino @Nasdaq @Gartner_Inc @RadialCorp @paulstockford @CCPipeline