Malaysia Airlines

Every journey begins differently. ​ With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​ What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​ These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​ On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​ It is our privilege to be part of your journey. ​ Book now at malaysiaairlines.com or via the Malaysia Airlines app. ​ #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

Thank you for letting us know about this, @harishindira. Kindly allow the relevant department some time to work on your case. Rest assured that our Customer Relations representative will get in touch with you via email for further assistance. We appreciate your patience and understanding in the meantime. -AE

@MAS It is all done ! Hopefully someone will take time to follow up my request !

Hai @MeraNaamZarl. Kami memahami kebimbangan anda dan memohon maaf atas sebarang kesulitan yang dialami. Anda boleh menghubungi pasukan yang berkaitan melalui e-mel berhubung isu bagasi anda. Sekiranya anda memerlukan bantuan lanjut, sila jangan teragak-agak untuk menghubungi kami. -NN

@MAS @KPDNKK @KPDN_HQ @MOTMalaysia Then kena lah setlekan cepat. Case no 1 masih belum setle after 3 months. Case no 2 jgn cakap lah. Takde apa apa feedback pun.

@MAS any update on this? Why so lembap gila nak respond?

Hi, @harishindira. Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience you have experienced. We truly understand your concerns regarding response times, fare levels, and schedule connectivity, and we regret any frustration this may have caused. In this instance, we kindly request that you complete our Customer Feedback form via the following link: bit.ly/3LZkutp Once submitted, you will receive a case number (for example: GTS00000-12-2026) for your reference. A representative from our Customer Relations team will be in touch with you shortly to follow up on your request and assist you further. We deeply value your feedback and sincerely regret the inconvenience caused. Your experience is important to us, and we appreciate you giving Malaysia Airlines another opportunity to serve you. -AD

@MAS There has been no reply via personal message or email. Time to stop QF, SQ, and NZ milking passengers with high airfares. Transit visa requirements when flying with QF are an unnecessary hassle and make travel even more inconvenient @Qantas @SingaporeAir @FlyAirNZ

Hi,@mehtaniamit. Thank you for your update. We understand that you have already raised this matter with Agoda. As the booking is managed under their system, the review and processing will need to be handled on their end. At this stage, we kindly ask for your patience and allow some time for Agoda to complete their assessment and revert to you accordingly. Thank you for your understanding. -CE

@MAS @agoda @TajinderBagga @MAS I understand the policies laid down by @agoda . I have raised the issue with them withing 15 minutes of booking and is still pending . I would appreciate if the matter is resolved as the booking is with Malaysian airlines. @agoda

Didn't realize a single typo cost a fortune and took an eternity to fix.(booking I'd 2012474595) Thanks @agoda for the massive delays and overcharging on a simple name correction. Any chance you could actually help me out before my flight leaves? ✈️#Agoda @MAS @TajinderBagga

Thank you for contacting us, @MeraNaamZarl. Based on our review, we confirm that Customer Relations provided feedback regarding your case on 20 May 2026. Additionally, we note that you responded to that email on the same day. Should you require any further clarification or assistance, please reply directly in this email thread. The relevant team will assist you accordingly. We hope this clarifies your query. -RP

@MAS @KPDNKK @KPDN_HQ @MOTMalaysia Then mcm mana data saya boleh sampai dekat orang luar? And my case no 1 still belum setle. I think i dah boleh start ambil tindakan undang undang.

Before the engines hum and before anyone takes their seat, there are hands already doing the work. Our engineers and technicians shoulder the unseen labour that each safe takeoff and landing rests on, held to a standard that every passenger, every crew member, and every journey deserves. Happy Aviation Maintenance Technician Day to the people who make every flight possible. #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MalaysiaAviationGroup

Hello, @rajaranajitlove. We are truly sorry to hear of the difficulties your mother encountered, and we regret the distress this has caused. For privacy and security reasons, we are unable to initiate a direct message from our side. Kindly send us a direct message with the passenger’s details so that we may assist you further. This will allow us to handle the matter securely and provide the necessary support. We appreciate your cooperation and look forward to resolving this for you. – MI

@MAS Gayatri Koley and 1 passenger

@MAS Why is my mother Gayatri Koley being harassed by the crew at Kuala Lumpur? If a Carry on baggage weight is under 7 kgs and can come from Melbourne to Kuala Lumpur then why can't it just go to Kolkata on the next flight? What's the problem?

@rajaranajitlove Thank you for providing the requested details, rajaranajitlove. Please be informed that we have responded to you via direct message. Kindly check your inbox. Furthermore, we recommend that you delete your public reply as it contains your personal information. -PA

@MAS Booking ref : DNGWXQ Ticket number : 232-2483819669

Hardik Pandya, Rohit Sharma and Trent Boult took their time to show some love to Malaysia Airlines by drawing our aircraft on the jerseys and signing off right next to the Malaysia Airlines logo. This jersey is now even more special than it already is. 💙​ ​Tomorrow is @mipaltan' final IPL match, which also means our final jersey giveaway is happening on match day 👀 Keep a lookout, you might just walk away with one of these jerseys.​ ​#MalaysiaAirlines #MumbaiIndians #MHxMI #YourGatewayToAsiaAndBeyond

Hello, @currypotat0. Thank you for your patience. On the day of departure, you may refer to the ground floor staff at the airport regarding the priority check-in counter, as they will be able to assist you further. Should you need further assistance, please do not hesitate to contact us.-NN

@MAS which check in counter for economy flex at klia for domestic flight?

With Malaysia Airlines’ exclusive Flex benefits, we’re here to give you greater peace of mind before your journey even begins. ✈️💙 ​ ​Because sometimes, it’s the little reassurance that helps you feel more confident about booking the trip. From added flexibility and travel support to priority privileges and extra baggage allowance, every benefit is designed to help you travel with greater ease when plans don’t go exactly as expected. ​ So wherever you’re headed next, book with the confidence of knowing we’ll be here to support you along the way. ​ ​Book now at malaysiaairlines.com/my/en/promotio… or via the Malaysia Airlines app. ​ ​#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality

Hi,@accdiamond. We’re very sorry to hear about your experience and the inconvenience caused. We understand how frustrating it must have been having to queue again after being redirected. Please know that we have taken note of your feedback and we will continue to improve our processes to better meet the needs and expectations of our passengers. We truly appreciate your patience and understanding as we continuously work to improve our services. -CE

@MAS @MY_Airports abosulte chaos. Arrived told to print boarding pass and baggage tags. Then joined massive queue for baggage drop to then be moved to the back of checkin!!! #clueless

Hello, Vaibhav_MH11. Thank you for contacting us. We are sorry to hear about this. To assist you further with this matter, kindly provide us with the following details via direct message (DM) for verification purposes and further checks: Passenger's full name: Booking reference: E-ticket number: Number of passengers in the booking: We look forward to hearing from you soon. -PA

@MAS what’s the Drama with MH195 BOM to KUL??? Departure time getting changed continuously from last 4 hours!!

@atharvabuilds Hi, @atharvabuilds. Thank you for getting back to us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox at your convenience. -SK

@MAS DM’ed you

@MAS, hey, my friend booked a flight to Auckland through your official website, paid around INR 64,642, received a “Bad Gateway” message and never got a payment confirmation. Since then, he has called you guys and no acknowledgement of the payment or refund from your side. Also left an email with no reply over two days. Now, the next two days are weekend. He has to leave on 3rd July. I feel like you guys need to communicate properly.

Hello, @MeraNaamZarl. Thank you for contacting us. Please be informed that our social media pages on Facebook and X (formerly known as Twitter) have a blue verification badge icon on the right side for authenticity purposes. In addition, we note that this is not a verified social media page and is not managed by Malaysia Airlines. We recommend that you report the account and avoid interacting with unverified pages. We hope this clarifies. -SK

@MAS Dah lah tak dapat lagi payment lepastu nak scam orang. Mana boleh sesuka hati request verification untuk masuk kan duit dalam account customer. Kenapa eh teruk sangat u guys? @KPDNKK @KPDN_HQ @MOTMalaysia

Hi, @xayir. Thank you for contacting us. Please be advised that our Global Contact Centre (GCC) is available for a 24-hour service. You may contact the GCC at 1-300-88-3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). For our other local contact numbers, you may refer to this link: [bit.ly/48R3QUm]. Alternatively, we are able to assist you further here on our social media platform. Please note that we would like to assist you further. Kindly elaborate further in regard to the issue via direct message (DM). We look forward to hearing from you soon. -SK

Terima kasih kerana berkongsi maklumat ini dengan kami, @MeraNaamZarl. Kami amat memahami betapa pentingnya perkara ini bagi anda, dan kami menghargai kesabaran serta pengertian yang anda berikan. Namun begitu, dengan penuh rasa kesal kami memaklumkan bahawa keputusan tersebut telah dimuktamadkan dan tidak dapat diubah. Kami memohon maaf atas sebarang kekecewaan yang mungkin timbul, dan sekali lagi menghargai budi bicara serta pengertian anda. -ND

@MAS @KPDN_HQ @KPDNKK @MOTMalaysia See, dah 22/05/2026. Janji 21/05/2026, jawapan dia mcm ni pulak. Putar belit apa lagi dia nak try pun tak tahu lah. Another 1 dia explain lagi benda yg sama, sampai ke sudah takde solution.