MATTEL

@lostcozzjay No, it must be the chosen color!

Okay so uno what if I draw the same wild card can I play it and not have to keep drawing??? @Mattel #uno

@Carmen92550734 Sorry to hear this! For assistance, please contact our Consumer Services team here: spklr.io/6012EONFo

El dia de hoy acabo de comprar una figura de toy story 5 y vaya sorpresa al ver que viene con defectos de pintura. @Mattel

@CyrusLegacy_ We're sorry to hear this. Please reach out to our Global Customer Service team for help here: spklr.io/6013EOqYl

wait wtf @Mattel i need a replacement

@Mickeymewmew For a status check on your order, please contact the Mattel Creations Support team. They can be reached by phone at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. Eastern Time.

@Mattel I pre-ordered the k-pop demon hunters dolls in November and haven’t received any updates whatsoever. I’ve tried emailing and filling out the form on your website and nothing goes through. What’s happening?!

@gg1234635 Please contact our Consumer Services team using the link below, for additional track adaptors. spklr.io/6015EOZpx

@Mattel I purchased Thomas & Friends Tidmouth Sheds Train Set for my 4yo thinking it was compatible with his existing trackmaster & found it wasn't & came with one convertor piece. I have been unable to find this piece anywhere to purchase. Please advise.

@blazing_bishop They have not shipped yet!

@Mattel I bought and paid for the Seahawks Barbie right after the Super Bowl. Have they already shipped?

@MIB42069 Please reach out to Customer Service at 800-524-8697 for help. See: spklr.io/6011E3QhR

@Mattel why is my dream besties head cracked?

@ItsNotWyatt07 We're sorry to hear that! Our Customer Service team would be happy help in any way they can. You can reach out to them directly here: spklr.io/6014E3UYI

This is the second time recently this has happended to me. Got this @JuliusCreedWWE figure and the hip/ball joint is messed up, causing the leg to be tight and risk breaking when moved. Ever since the factory change happended, these WWE Figures have been having so many more issues man. This is ridiculous. I've been out of the figure game for a few months and have recently gotten back in and this has made me irritated and not wanting to buy new figures due to the risk of mistakes. Do better, @Mattel #wwefigures #mattel #wrestlingfigures

@YTthomasthegood You can reach out to Customer Service here spklr.io/6014E3igu for help, if needed.

Wowww @Mattel your quality control is so good the Vietnam factory are making that better 😫

@Cre8ive_Juice Please visit spklr.io/6017E3Mll to contact Customer Service for help.

Went to pre-order the newest Lowrider from @Mattel Realized my RLC Membership was up, so paid for a new one so I could order two cars. Cars are up, put two in my cart, then go to checkout. ..... waiting... Then : Your cart is empty. Lol I guess thanks for saving me $80?

@MimifuckK For the best assistance now, please contact our Mattel Creations Support team. They can be reached by phone at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. Eastern Time.

Hi @Mattel I opened Case #11074415 because FedEx marked my Valentine & Spelldon 2-pack as delivered, but the warehouse confirmed through security footage that no delivery was made. I'm honestly heartbroken and terrified it's been lost. Please help.

@TurboThomasFan Please reach out to Customer Support for help here: spklr.io/6011EM0KD

Yo @Mattel these products I’ve purchased from your Pixar cars range have notable problems, like this chip on the back of chick, and McQueen’s signature being off printed. Both new in box items btw.

@PickyMandrake Please reach out to Customer Service here spklr.io/6016EM1a6 for help, if needed.

C'est moi où il y a un petit problème sur la cicatrice @Mattel ?

@DanEmultimedia Our Customer Service team would be happy to help. You can reach out to them directly here: spklr.io/6018EMBMI Just use the drop down to locate your local team’s info.

@Mattel Hi. My son received his hammond collection indominus and within a day, the rubber cheek has detached, additionally it also appears to be missing a front tooth. Really upset as this was his most anticipated figure and it wasn't cheap :(

@randallwutwut Our Customer Service team would be happy to help. You can reach out to them directly here: spklr.io/6016Ez9Pg Just use the drop down to locate your local team’s info.

@Mattel hello, my brother gave me a Thomas the train play set for my son but didn’t have any of the accessories that it came with- could I buy these from your company so my Son can properly play with his new play set? It’s the circled items in the photo

@SeeSeaDubya Give our support team a call at: 800-524-8697

@Mattel @actionfigattack please help me with this. I’ve tried reaching out to Mattel customer support and have gotten zero feedback. I got this elite 126 Penta last Saturday and it came with a Jimmy Uso arm. Some assistance on this would be great.

@PatheticPulls To identify a Treasure Hunt vehicle there will be a circle and flame symbol hidden somewhere on the deco of the vehicle. An image of the symbol and a message will be printed on the blister card, hidden behind the vehicle to let you know.

Hey @Mattel is the glow-in-the-dark 5 Alarm Monster Truck a Treasure Hunt? It has the TH logo on the truck but them not having red line in the wheels is a bit confusing.

@LOTTracks Please reach out to Customer Service here spklr.io/6016EKCki if you need assistance with a product you own.

These 2026 toys are utter shit and the quality control has somehow managed to go from poor paint application from last year, to straight up NOT WORKING PROPERLY @Mattel

@Willdogma Please give Customer Service a call here spklr.io/6019EKCkH if you need additional assistance.

Emailed @Mattel concerning my Chronicles He-Man missing the back scabbard, hoping to maybe get the part so I could glue it on. Instead, I get this response. Really? The brand new line for the upcoming movie is completely out of stock at Mattel? Hiw does that make sense?

@Addblond Oh, no - We're so sorry to hear that! Our Customer Service team would be happy help in any way they can. You can reach out to them directly here: spklr.io/6013EKyw1 Just use the drop down to locate your local team’s info.

@Mattel I bought my daughter the Barbie Hoverboard at Walmart. She loves it so much that it was her talent at her school’s talent show. For some reason her charger cord is lost and we have purchased every option on Amazon. PLEASE HELP!